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February 2024 by Chris Osuna
Awesome service and great customer support
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February 2024 by Ruth Paz
I went in because my brakes where squeeking really bad. They solved the issue. I have been to different places and they just kept on taking my money till I came here. Carlos was really nice and helpful. Then Maria helped me. She said don't worry bring it back and will fix it. From start to finish they were very professional and communicated with me what was wrong. Prices are fair too. I really recommend thus store.
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February 2024 by Jose Salcedo
Thanks to RAFAEL AND MARIA FOR THE GREAT SERVICE
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February 2024 by Ezell Cook
My experience with Pep Boys was awesome. They were timely and efficient. My truck runs smooth and handles the potholes just fine!
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February 2024 by miko Love
Excellent and prompt customer service is always reassuring, especially when you encounter familiar faces dedicated to providing honest and high-quality service for your vehicle. A big thank you to Rafael and the amazing automotive team for their outstanding work.
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January 2024 by T C.
Being a recurring customer, I thought asking for assistance with putting air in my tire would be a quick and simple task. When I asked Jospeh, he gave me attitude and ignored me. But, when I seen Lonnie, I asked him and he was very helpful and polite. He put the air in my tire and sent me on my way. Thank you so much Lonnie for the great customer service. 5 stars to you!
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January 2024 by Bridget
Installed a new (refurbished) starter in my 2016 Impala. Service was great. So far, so good!
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November 2023 by Christopher Tamayo
Maria and Lonnie gave great customer service on my last visit. I appreciate them and will definitely come back to this location.
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November 2023 by Omar G.
Don't even waste your time with the online appointments. They still make you wait hours. I made a 10:30am appointment for wheel alignment and when I got there at 10:15 am I was told that I would have to wait about 3 hours before they even start on my car. I took my phone out and searched for the nearest wheel alignment shop, I found one 8 minutes away and I had my car ready in less than an hour! Avoid this place at all cost, really bad customer service!
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October 2023 by Preston Nesper
Everybody is always friendly and accommodating, and they do good work. When they provide a time estimate, it's always accurate so you know exactly when your car is going to be ready. The courtesy inspections are included and great coupons can be found onlineEdit: Brought a 2nd vehicle same day. Brake lights out. I had purchased the bulbs but hadn't replaced them yet. Lonnie had me hand them over and he installed them himself. Great service!
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September 2023 by AlMa
Checked my car battery really quick. I needed a new one. They told me it would probably be 1.5-2 hours. I said ok. Was waiting on my mom to pick me up and thought I would just walk (exercise) and they called me back within an hour said it was ready. He said I saw you walking, I told him I was just getting some exercise, while Iwas waiting for my mom to pick me up, but you're awesome!
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September 2023 by Kelly C.
Went there to just get my tires aligned, was told 45min to an hour. waited an hour, i go back to ask how much longer they said 30 mins yet tells me they need to remind their guy to do his job because apparently he tends to forget, danny was our guy and clearly can't do a stupid alignment. we also had rafael over here defending his shitty coworker and gave attitude when it's his fault he can't keep his employees aligned. best bet go somewhere else.
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September 2023 by Belinda Godinez Diaz
Rafael was super helpful and friendly! I came in to have 4 tires installed with and alignment. I stressed that I wanted to be in and out as quickly as possible as I had my 3 month old baby with me. They had me squared away in an hour and a half. A big thank you to the crew for that!
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September 2023 by Christina Marie
Giving you a FAT zer0000000!I called this morning asking politely on how much charge to recharge AC refrigerant and the rude boy hung up right as I began to ask the question! Bad customer service! I would never come there that’s fur sure and definitely letting everybody know as well!
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August 2023 by Sodarin Kem
I have been a good customer for years, and Carlos did not look after a good solid customer and tried to maximize the cost. He big time over quoted from $980 and I ended up paid $650, which still not a good price. Changed my mind on the work due to over quote but, they started on the car already with my permission. Carlos agreed that I changed my mind and we agreed on the $35 evaluate fees, which Im ok. They put the work back on my car that they just started, but the car missed fired and the engine was shaking. So I did not want to take a chance to drive the shaking engine back home, so I had no chance except to make decisions to do the work on the over estimated cost. It appears Carlos did not care about the engine missed fire that his mechanic told him right in front of me. I WAS REALLY NOT HAPPY AND WILL NOT DO BUSINESS WITH PEP BOYS EVER AGAIN. CARLOS MAY MAKE GET A FEW HUNDRED DALLAS OF THE DEAL, BUT PEP BOYS WILL LOSE GOOD SOLID CUSTOMER FOREVER!!
