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March 2023 by Ina T.
the line could be 15 people long but they'll still have tellers and managers sitting, letting their coworkers overwork and assist everyone themselves while they are scrolling through social media or shopping. this bank wants to be closed down by the way they only have two people actually working. this location sucks and makes you remember why you hate the bank.
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February 2023 by Brody L.
The slowest bank of all banks. The ladies working did their best but are completely understaffed. Wells gotta do a lot better. It's like an every man for themselves type environment no customer connection whatsoever.
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October 2022 by December C.
I'm not sure what's going on here, but the bank closes ridiculously early. Doesn't open on Saturdays and ATMs are always down. No cash options available ever. It's enough to make me want to leave Wells Fargo altogether.
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September 2022 by Anonymous Coward Insensitive Clod (Beowulf Cluster)
Having a drive through ATM is nice. The arrangement for rejoining traffic after leaving the drive up is sketchy. There's always some tall SUV making it impossible to see if there's oncoming traffic.
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August 2022 by Sandra O.
Brought my mom here and they sent her to handicap line and she sat there for a very long time that I had to get back in the regular line since they just ignored here. The teller Esperanza Arroyo that we got never apologized she just said she didn't know and that other people get mad.
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July 2022 by Gennie J
I am trying to call to cancel myv3pm appointment with notery...no one answers the phones..I spent over a hour trying..so typing it here..cancel myv3pm apt with notery..have a great day!
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July 2022 by Chet B.
Worst bank ever do not go here, The manger dose not work or do anything when the tellers go on break they only have one teller open and a line out the building w manager doing nothing. Also it takes about 45 to even get to front of line since there's only one to 2 tellers at a time
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May 2022 by Trinity A.
I have had consistently great service here. The lines are usually short and/or fast in the mornings. The tellers are courteous and helpful. I love that I can do mobile deposits via my cell phone and set up all the services I need on their website. I only wish I could use my cash-back balance. It has been sitting here for 5 years or more! There's no way to use such a small amount ($28.00).
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April 2021 by Aissha B.
I'm seriously giving one star because although I don't bank with them, my credit union was closed, so I came here through the drive thru to get money out. I didn't know that the drive thru only gave out 50s not 100s. I didn't get her name but it was a Hispanic lady with glasses and another older bleach died blonde hair Hispanic party and I asked if they could exchange the 50s for 100s, and they both said "sorry we only do it for customers." I literally got it from their drive thru... Plus they had 6 people in line with only 2 tellers. I would never back with them I waited in line for 15 minutes with only 2 people in front of me. I'm really irritated! Bad customer service.
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March 2021 by Dave G.
Worst bank branch ever made an appointment and canceled me 5 mins before my appointment If I could I would give no start Super super bad service
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March 2020 by Cindy M.
If I can award a no star it would have been great. Avoid going to this bank. This is the most untrained bank I have ever been to. I only have One thing to change at my bank and honestly they are not probably trained here they ask for one thing you take it in and they come out with oh we don't need this we needed another document. I go in doing this 3 times and I am honestly am feed up. I went on Wednesday 3/25 and I been told I need an appointment. Ok fine I requested an Appointment for the following Wednesday 4/1 for 10am because the female who gave me my appointment said make sure you're here @950 for your appointment @10am I said ok cool. I came back today 4/1@ 950 like I was told and it took the 10mins for them to tell me oh well we have nobody here to help you your appointment is for 1030am. WTF honestly get you s*** together. I have only so much to catch on my kiddos homework to be waiting for these d*** unprofessional people. @wellsfargo seriously train your staff to do there job correctly.
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June 2019 by D V.
Why is it they never have enough cashiers ... but they have 4 people at their desk talking and in the back of the cashiers there's people sitting at their desk......couldn't we get more people standing in line...they get 1 star for having the bank open
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April 2019 by Nathanial H.
Horrible business!!!! I'll try and make this quick. My wife and I were in the neighborhood away from our normal WellsFargo branch off Spring and PaloVerde Ave (great place) so we go in to cash a rather large amount check. (Without putting our business out there) we just wanted $1,000 out of it. Because we knew if we deposited it, it would take days to clear. Well they wouldn't cash it and said they couldn't give us the grand either. Said it'd take 7 days to clear. Mind you we been banking with them for over 10 years. I was pissed. I knew they could do it they just didn't want to exercise they ability to make a customer happy for once in their miserable lives. So what did we do ? We inconveniently went back home on the nice side of town away from the ghetto and what do you know we walked out of our branch with a thousand dollars. Very unprofessional of them to make the Wells Fargo Bank look bad, shame on you miserable people who just don't care about doing things to make people happy.
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April 2019 by Tiffany S.
WORST EXPERIENCE HERE. THEY REFUSED TO LET ME INTO THE BANK BECAUSE THEY LOCKED THE DOORS A FEW MINUTES PRIOR TO THEIR CLOSING TIME BECAUSE THEY DIDNT WANT ANYMORE PEOPLE TO COME IN. They closed off their street entrance doors with caution tape and trash cans. So of course I had to walk around their whole building, make my way around the all cars coming towards me for there drive thru atm and then refused me entry into the bank. One of the people in the bank literally saw me walk around the whole bank from where I parked and they still refused and wouldn't even have the courtesy to come to the door and tell me to my face. They literally avoided all eye contact at all costs while the person inside came to the door and apologized because they are refusing to help me. Honestly, I rarely use my Wells Fargo account anymore, as Chase offers better services. This experience has definitely made me make up my mind to just close this account. WELL FARGO JUST LOST A TEN YEAR CUSTOMER.
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March 2019 by Smokey McSmokerson G.
I am forced to come to this wells Fargo as I literally walk here. I hate having to see the tellers. As the reviews mentioned the tellers aren't that knowledgeable. I had an incident here two & half years ago that I will never forget. The teller told me the incorrect amount of money I had in my account... after asking her to check again she continued to read me the incorrect amount. Long story short, she was WRONG! Tell me something, if you go to the bank and they read you the incorrect amount of your balance: are you going to be jolly about the situation? I highly doubt it. Of course I got upset and yelled DUHHH! That's MY money! The so called manager came to see what the problem was and handled it very poorly. I was kicked out! And to boot, no money was given to me. Of course I reported the incident and the manager. I always use the atm for any and all my needs but! I need a larger quantity than what the atm dispenses. The wait is ridiculous as usually! I have never understood why there are such long waits! Hello tellers, do your God damn JOB! You suck Wells Fargo, but then again so do the rest of the banks. They're ALL the same.
