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November 2023 by Johnny B.
This place has been open to me once in the last four years. I have never seen such a poorly run financial institution ever. If it wasn't for the fact they were right next to my work I'd go somewhere else. Yet here we are. once a lady whom worked there told me they weren't a cash bank. I'm so disgusted with this place. Worst bank ever.
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September 2023 by Briana N.
Had an appointment this morning to get help with setting up my online banking account for a new car loan and the two guys who helped me (Evan & Martin) were extremely patient and helpful! They were both very friendly, personable, and attentive. They apologized a few times for the process taking as long as it did, but it wasnt long at all and they made the overall experience very easy and pleasant!
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June 2023 by Tito V.
Called six time fro 10:00-1:00 pm no answer, I'm at the branch now. This place would not be reliable
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June 2023 by Fuck B.
do not join bank of america unless you want fraud every other day might as well flush your $$$ down the toilet‼‼‼‼
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February 2023 by K L.
The bank at Carlmont Shopping Center in Belmont is not helpful. They have NO cash, I was told to use the ATM. I made a deposit, headed to the back counter, was told rudely that's not where I should go. For years the transactions were done at the counter, then they were closed for so long, how should I have known that? Limited services, rude staff. The location is convenient for me, but if they don't have cash then what's the point?
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December 2022 by Angela T.
Looks like this branch is closed. Only ATM available. There was no one in the lobby during a weekday at 1pm. The doors were locked.
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September 2022 by Judy S.
If you are not going to help clients why open? NO CASH transactions? Seriously? Just close permanently then!
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May 2022 by Eric W.
I get it b of a is lacking in the number of employees they have and had to shut many small branches down what I don't like is they change safe deposit access policy without notice, I was told by the manager access would be granted between the hours of 3:00-4:00 pm on mondays guess the changed that policy with out telling anyone. Seriously considering closing my accounts at b of a and moving everything to chase or wells fargo what a shame I have been with b of a over 20 years
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September 2021 by Madonna R.
Worst bank ever!! I fricken hate this bank! Do NOT ever open an account here. You will never be able to talk to anyone ever and when you are able to talk to someone they CAN'T do anything for you. And even when you take HOURS out of your days to go through the process of doing things the way they make you do them, they still don't get done and then they take no accountability for their mistakes.
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February 2021 by William Q.
B of A teller desk experience in the past years had been horrific. They are slow, slow, and slow. The Belmont Ralston Branch today is a surprising difference. I came 15 minutes before closing and there were 10 people waiting in line. By the time I get to the window the wait was only 5 minutes. The two ladies at the desk, Maria and Jasmine, were extremely efficient. Other branches including Daly City and Foster City need to learn from them.
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March 2020 by Derek M.
This place is an absolute embarrassment. One teller on duty; finally get to her and their computer "system is down." At a bank in 2020, a decades-long business and personal account holder can't conduct any business here in the middle of a work day. Shut this branch down. This is where your account fees go.
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January 2020 by Lani S.
This review is directed at the bankers, not the tellers at this branch. Very disappointed with customer service at this bank. I dropped in on Friday at 4:45, unaware that they had changed their hours and were closing at 5. I was told by a banker that he could not do anything for me because it was too late however he did instruct me on what I needed to do for my situation and told me to come back the following week. So I walked in this morning and was informed that I had to make an appointment. The banker on Friday couldn't have told me that and offer to make an appointment? Two visits, ZERO results.
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November 2019 by Leah A.
I came in on a Saturday due to some unusual activity on my credit card. The teller (young man with dark hair) asked older blonde lady if I can speak to either one of the two bankers available, she looked at me, turned around and said I needed to make an appointment. The teller saw that one of the bankers is just standing around waiting for a customer so he walked me over to him and asked him if he could help me. The banker, Martin, was very gracious and helpful as well as the teller. I just wanted to have customers aware that if that older blonde lady doesn't try to help you, ask someone else. She's not very helpful and she's actually quite rude!
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November 2019 by Tony L.
Closing my 2 B of A accounts today due to 3 over the phone hold times over 45 minutes and awful in person customer service. Here's what happened. As a point of reference I've been a B of A customer for over 12 years. I deposited a check into my saving account by accident instead of my checking account on a holiday at this San Carlos brach. B of A placed an 8 day hold on my check! I have an international business trip tomorrow and can't wait 8 days for a check to clear. Especially a large check from a well known large company. After 3 phone calls and going back to this San Carlos branch in person and speaking to the manager to explain what happened in great detail I was told there was nothing they can do. I was given every excuse in the book. Clearing house issues, not B of A but them, etc. Pretty much the worst customer service I've ever experienced in my life. Thanks for failing me B of A.
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September 2019 by Julian B.
Sat here in the chairs for over 30 minutes and I haven't even been greeted or acknowledged. I'm walking out as I write this.