September 2020 by Monica R.
Terrible service. Discussed with manager and called National BMW mechanic association who did nothing but say the employee they are well aware who is rude and not customer friendly, only given a 'sorry, we know he's not warm". How about not having him at the front or dealing with customers. This employee is is so rude and has a sneer on his face if you ask a simple question. If I recall, even if they offered some concession on the same visit, why would I bother.. some 5% off something I'd have to come back for. Don't go here.