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March 2024 by kalina wasman
This location was absolutely awesome. Clean, great and friendly staff to work with, always available for my questions. They went above and beyond to accommodate my move it and were just as helpful with my move out. I highly recommend them for your storage needs.
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March 2024 by D J
From day one to move out (and everything in between), Steph and Alicia have been incredibly awesome, knowledgeable, helpful and understanding. They are always there to answer my questions and help with my concerns. Even with the rains and power outages last year, they were always on top of it working super hard to ensure access in a safe manner. Thanks a ton to both of them for making storing at this location an excellent experience!
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March 2024 by James Mccrudden
As a traveler and storage connoisseur, having experienced storage facilities across the US, I can confidently recommend this Public Storage for its cleanliness, convenience, and the hospitality of its managers, especially from Alicia and Steph. Come for the competitive prices stay for the attentive service!
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March 2024 by Jessica Brown
steph and alicia rocked my world. they helped me choose the best unit and pointed out ways to make it work for me.
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March 2024 by Mary Ellen Harrington
Stephanie, the manager and team at this location go over and above to make using Public Storage a great experience. I am a long term customer who has had an excellent experience at the O'Neill, Belmont location. Five stars for sure! This is my third time using this location. I would highly recommend this Public Storage location. Thank you!!!!!
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March 2024 by J T
Stephanie helped me find a vehible storage that met my needs. She is incredible and provided great customer service by following up to resolve issues with the online application. Stephani provided customer service that exceeded my expectations! Thank you so much.
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March 2024 by Charles Kim
Customer service provided by the staff here was exceptional. I was looking for multiple units and Stephanie went above and beyond to make sure my needs were met. She made the whole process from finding the right unit to moving in very effortless. If you’re going to rent a space from Public Storage, this is the location you should rent from. Thank you again Stephanie and Alicia!
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January 2024 by San Mateo
What an excellent customer service by Stephanie! I can’t say how much I appreciate her assistance; and as well as making it so easy to transition into my unit. Maybe there is still hope for great customer service left these days after all!
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January 2024 by K. Fraley
Some of the best customer service I've experienced years. Stephanie had my back before I even moved in--helped me choose the right size, make sure I would have access when I needed it, and checked in to make sure that my move in went smoothly. Could not recommend the team more--and the space itself is fantastic. I've rented storage at four different locations over the years, and this was easily the best customer care I've received. Highly recommend.
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January 2024 by Tony Meza
The best . Five stars . Everyone is super helpful and friendly
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December 2023 by Stacy Williams
Stephanie is incredible and makes your experience easy and stress free. She is thorough, informative and friendly. She provides great communication for any updates or shifts regarding your move in/out. We've had such a safe and great experience here that we just upgraded to a larger unit to do some reorganizing and downsizing. We were so glad to learn Stephanie was still there because our first experience was so easy! She helps with flexibility and upcoming considerations as well. This is the place you want to rent from, Stephanie will find and fulfill your exact needs. Thank you, Stephanie and Public Storage.
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December 2023 by Lacey Moreno
This storage is one of the best their is a reason public storage is #1 for so long. The site manager is firm on lease policies but fair. You can tell she knows what she is doing. Her sight is beautiful and she maintains the property very well. I appreciate her character and her mindset she is amazing I’m lucky that I rent here, I’m safe and so are my things. Thank you for going above and beyond. I will be a returning customer for years to come as long as Stephanie is the manager!
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November 2023 by Walter Alvarado
Unfortunately, it is rare for any business to fully deliver these days, but this Public Storage location does just that. The climate control and cleanliness of the interior facility is what you hope for. I always feel safe at the location. The manager was helpful on multiple occasions. There were always a sufficient number of carts available, and she warned us so that we knew to move out to avoid the crush of people who move out on the last day of the month. The storage unit location is close to the freeway and also easily accessed from El Camino Real. Thanks Stephanie for all of your help.
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October 2023 by C Canclini
Stephanie at Public Storage Belmont has been a professional, kind and helpful employee since I began renting and continues to provide assistance around every turn in my storage journey. Her customer service skills are unmatched and she has a true understanding of customer needs. I’m sure for some, renting a storage unti can be difficult but Stephanie has consistently made the process easier to understand and has provided trust that personal items and account are in good hands and you. Thank you Stephanie!
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October 2023 by quckitt
The facility is clean and well maintained, and reasonably priced. The two people I've had the most interaction with, Stephanie and Alicia, are courteous and very professional. I would recommend this place to anyone for long or short term storage.
