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October 2023 by Cj L.
Do not go here..I can explain..my phone number is 385 371. 9986..They oly take care of hispanics...many are not legal in the USA. Stepping stone is their finance company..they repair totalled vehicles and give them a new Vin number. I can explain if you call.
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October 2023 by Jose D
I bought a van on May 2023. One week later transmission fail. Cost of repair it $3.5After many calls, they reimbursed $1,000.00Today 10/06/2023 I have not received the registration car of the vehicle. I started a complaint with the DMV (Investigations department) as per the DMV recommendation. PLEASE BE AWARE BEFORE BUY THE CAR THERE TO DO YOUR OWN INSPECTION!!!! DON'T BELIEVED IN THEIR INSPECTIONS REPORT...
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June 2023 by Christine Fear
Good service honest man
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March 2023 by C.C.
Was very interested in a vehicle they had for sale on Craigslist, almost surely would have bought it. Couldn’t get over how unpleasant just the phone conversation with this guy was. Needless to say didn’t even go to look at the car.
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March 2021 by David Mariscal
This dealership proves that good things often come in small packages! My wife and I had been shopping for a very specific vehicle and found it listed for sale at West Auto Sales, after confirming it was available we made the drive from Sacramento to Belmont on a Friday afternoon during rush hour and had a great experience. No games, the husband and wife team who run the dealership are extremely friendly and knowledgeable, it may be a small lot, but it's a great place to buy a used vehicle. By the way, we love our Acura we bought at West, well worth the trip!!!
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March 2021 by Alok K.
Very bad experience just trying to get information over the phone & thru their website, decided to no longer consider the SLK 280 from this location. They claim free CarFax reports are available on their website, but there is no link or PDF; asking for the link got a reply on how everyone else has no problem viewing them - really? I tried disabling AdBlock, switching to Chrome from Firefox, searching with Ctrl-F ... not that their site is so advanced that there should be any browser based issues, its a fairly simple if text heavy description page. Calling to ask questions on maintenance history, was pointed to this non-existent CarFax link. Fine, I don't expect owner/salesman to understand technical details. But they couldn't even answer me about the color scheme (website says interior is black, photos show white/beige color), which should be obvious if they have seen their own car - and its the only convertible for sale among 7 available cars, not like this is a huge lot where you can't keep track of each one. I had read other reviews of issues with asking for PPI and getting a total price estimate, which I hoped not to run into. But I didn't even get to that point instead! Maybe they have better behavior for in-person visits, just don't expect useful inquiry over the phone (or contact form, where I asked for the CarFax link and didn't get any response either).
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November 2020 by albert t.
They have been in business for 21+ years. Great genuine people. Highly recommend them.
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September 2020 by Anthony B.
Dealer would not give me a straight answer on "out the door price" before I took a test drive. Found a car I liked on craigslist and emailed asking the total out the door price. Dealer responded with a generalize 10% over asking and to come take a test drive. I replied asking for a specific price then I got a response that included the total price but missing smog fee. So, then I called and it got worse. 5 minutes into the call and I still could not get a straight price from the Dealer. Instead he insulted me telling a me a $50 smog fee is insignificant and no one has ever asked the questions, then he does not want to sell me the car. Just shady...
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August 2020 by Yun Cho
I was interested in a 2002 volkswagen golf. Went to test drive it, and during the test drive, I hear a consistent squeaking noise coming from the car. My girlfriend was watching me test drive on the side of the road and said she heard a squeaking noise coming from the car as well. I ask him what the problem with the car was, and he initially denied any such thing.. So, I told him to come with me during the test drive (as the initial test drive was by myself) and again, there was the squeaking noise. He dismissed it as wind noise (when it clearly was not) and that his mechanic checked on it, and guaranteed it was mechanically strong. During this time, I started to think this guy was sketchy. I decide not to think much of it tho, and ask if he accepts trade-ins. He says yes, and test drives my car. After he test drives my car, he says that there is engine noise from my car. LOL. My girlfriend and I look at each other because THERE IS NO ENGINE NOISE FROM MY CAR WHATSOEVER. I felt disrespected, but again, I shrug that off. The next day, I tell him I want a 3rd party mechanic to check on it, and he approves, and when I tell him the name of a mechanic shop that was 5 mins from his lot, he says “not that one, I don’t do business with them there.” Again, my gf and I look at each other and wonder what this guy’s deal is. What could be a reason to not let me pay my own money to have a prepurchase inspection done to a car that I am going to buy? The shop that I was looking into seemed legit and had really good ratings. I go back home, and the next day I pick another shop and and I give him a phone call: “I picked another shop, and since you had your mechanic check on it and you ensured me the volkswagen is mechanically strong, if I get the prepurchase inspection done, and there is anything mechanically wrong with the car, I want the cost of the fix to be taken out of the price of the car.” His response? “No, it does not work that way, you cannot do that, please don’t come”, and he abruptly ends the phone call. This guy is sketchy, not to mention rude. Dont do business here. Id give 0 stars if I could
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August 2020 by Antonio C.
Very impolite . He didn't even let me ask a question. Was on his way out got into his car and left . Very unfortunate experience. Don't even know how to sell . I'm impressed that they are an operating business . Sad
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August 2020 by Yun C.
I was interested in a 2002 volkswagen golf. Went to test drive it, and during the test drive, I hear a consistent squeaking noise coming from the car. My girlfriend was watching me test drive on the side of the road and said she heard a squeaking noise coming from the car as well. I ask him what the problem with the car was, and he initially denied any such thing.. So, I told him to come with me during the test drive (as the initial test drive was by myself) and again, there was the squeaking noise. He dismissed it as wind noise (when it clearly was not) and that his mechanic checked on it, and guaranteed it was mechanically strong. During this time, I started to think this guy was sketchy. I decide not to think much of it tho, and ask if he accepts trade-ins. He says yes, and test drives my car. After he test drives my car, he says that there is engine noise from my car. LOL. My girlfriend and I look at each other because THERE IS NO ENGINE NOISE FROM MY CAR WHATSOEVER. I felt disrespected, but again, I shrug that off. The next day, I tell him I want a 3rd party mechanic to check on it, and he approves, and when I tell him the name of a mechanic shop that was 5 mins from his lot, he says "not that one, I don't do business with them there." Again, my gf and I look at each other and wonder what this guy's deal is. What could be a reason to not let me pay my own money to have a prepurchase inspection done to a car that I am going to buy? The shop that I was looking into seemed legit and had really good ratings. I go back home, and the next day I pick another shop and and I give him a phone call: "I picked another shop, and since you had your mechanic check on it and you ensured me the volkswagen is mechanically strong, if I get the prepurchase inspection done, and there is anything mechanically wrong with the car, I want the cost of the fix to be taken out of the price of the car." His response? "No, it does not work that way, you cannot do that, please don't come", and he abruptly ends the phone call. This guy is sketchy, not to mention rude. Dont do business here. Id give 0 stars if I could
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March 2020 by D D.
Hi. My name is Dennis and I bought the 2002 Toyota Camry XLE V6 from you guys. I am very happy with my purchase. I was given $100 off for student discount and another $100 off for registration because it was almost expired and I wasn't prepared for paying for it. While doing all the paperwork, I had a chat with the owners. Sorry I forgot your names. The couple wanted to know about me so we had a chat like family. I was also given $50 off because they wanted to make sure I get off the lot with insurance and because they knew it would help me. I couldn't ask for more. Thanks guys. Your help really changed my life. I really needed a car to advance in my life and you guys made it happen. I will not forget this.
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August 2019 by Janelle M.
I called to see if I can look at a car. I get there and the owner would not even let me test drive it and was rude. I don't understand why he would be so rude. I'm really upset cause I really wanted the car, but he was so bent out of shape when we asked to test drive it.
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April 2019 by Shayna Gaulden
Wouldn't let me test drive unless I agreed to buy the car same day. Called ahead to ask if I could test drive he said sure, so I drove out of my way through traffic to see this car. Get there and the guy tells me he has a 6 o'clock appointment (it was 3:30pm) and he won't let me test drive unless I was going to buy the car today.
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January 2019 by Maxwell S.
I wish I could give 6 stars. Ali is the Most Honest stand up used car dealer you will meet. In an industry where making profits is the priority, Ali is concerned with providing a great product at an even greater value. He is as honest as they come. I recently bought a 2005 jeep Cherokee and I'm am thrilled to report that the car still operates exceptionally. I will bs coming back to buy more cars from Ali in the future. High recommend!