-
February 2024 by Etta Alex
Horrible and rude and indifferent customer service. They are using third party machines that don't work and they knowingly allow you to waste your money on broken vacuumed and air machines.
-
August 2023 by Mike Novicio
Use cash here, found a fake credit card reader on a pump. Removed it and when somewhere else
-
July 2023 by Paul C
I have occasionally used this car wash over the last 8 years as a Benicia resident. Never have any of the wash options failed have a top and side brushes operating while washing the car. Today I realize that there are two separate $12 options now. When reading the sign and and explination on the counter it is not noticeable on the sign but it is there. One says "Touch" other saud "Touchless" in small print list of all the amenities included. The list's where identical except for "less". When paying at the drive up at the entrance to the wash the signs are now the same as the large sign on the counter but all the info is printed in a space smaller than a credit card. When I finish I went into the store to explain the brushes did not work and my truck is still dirt. I was told I should have read the small print that said touchless. He said it's not his fault I don't understand english. (being an old man, native born Calif. As my parents were, and grandparents that were born and raised in England, I think I'm Good to Go on the language skills) This was a very Rude young man with no customer service skills at all. I never asked for a refund or rewash. I was going to ask for a rewash but he went off on his tirade. 6/19/23 @ 2:55 pm
-
June 2023 by Google user
I have occasionally used this car wash over the last 8 years as a Benicia resident. Never have any of the wash options failed have a top and side brushes operating while washing the car. Today I realize that there are two separate $12 options now. When reading the sign and and explination on the counter it is not noticeable on the sign but it is there. One says \"Touch\" other saud \"Touchless\" in small print list of all the amenities included. The list's where identical except for \"less\". When paying at the drive up at the entrance to the wash the signs are now the same as the large sign on the counter but all the info is printed in a space smaller than a credit card. When I finish I went into the store to explain the brushes did not work and my truck is still dirt. I was told I should have read the small print that said touchless. He said it's not his fault I don't understand english. (being an old man, native born Calif. As my parents were, and grandparents that were born and raised in England, I think I'm Good to Go on the language skills) This was a very Rude young man with no customer service skills at all. I never asked for a refund or rewash. I was going to ask for a rewash but he went off on his tirade. 6/19/23 @ 2:55 pm
-
January 2023 by Victoria H.
Renu and San-deed are my favorite two people they are always so courteous and helpful and always greet you with a smile. I am going to miss them so much. Can't wait until the store open again they make my day.! P.S. second street store in Benicia.
-
December 2022 by Lloyd Ellis
Nice people in the 7-11
-
May 2022 by michael noonan
Only used car wash but for the money its the best 15.00 wash ive had.Well worth the money and i will be going back.
-
March 2022 by Shizuka Fung
It’s a clean gas station and it’s fully stocked. Welcoming. My issue is I filled my tank, bought food and drinks and still didn’t get free air to fill up my tires. CA law states that anyone who purchases gasoline or diesel can get free air and water. I asked the attendant and clarified my request when he asked if about the air and he still did not turn on the machine for me. I still paid for the air, which is almost $2 since it’s a fancy air machine, lol. Bro, it’s just air and I showed patronage. Next time just turn on the machine.
-
January 2022 by Juwan E.
If I can give 0 stars I would , the white lady with blonde /grey is the worst they need to fire her ! She's yells at people , never wants to do her job and I would never spend money there again and I'm regular who doesn't like messing with people jobs but she's terrible and feel sorry for anyone who has to deal with her
-
December 2021 by Grant Guild
good gas prices for the time
-
August 2021 by Adriana M.
The food was soo hard and looked like it had been sitting for hours. Cashier was very rude too I had to go back inside and ask for new taquitos since my kids couldn't eat them from how hard they had been. I've worked at a 7 11 and the food has to be changed after a certain time . It cannot sit all day.
-
June 2021 by Kat H.
Expensive gas and the car wash codes expire faster than other drive through car washes i've been to. Also there's usually a long line for the car wash, so plan to wait 45 minutes. We wanted to show local business support but with multiple visits and so-so experiences, we are filling up our cars elsewhere.
-
April 2021 by J D.
It's a nice and clean store and their customer service is top notch.I love the 7NOW delivery option which I am using to get my stuff delivered at home.one shopping trip to get my Gas and car wash and meals to go!!
-
September 2020 by Erin M.
The older man who is an employee is very rude. Yells at customers for simply suggesting they should fix their card machine which has been broken for a while. Looks like he yelled at the wrong customer today. I've noticed this employee also isn't very friendly. No one wears masks properly also. I've showed up late in evening and noticed no employees wearing masks just last week. Also myself and I have had girlfriends receive friend request on social media sites from some of young employees that work there. Meaning they are searching customers names that come into store. Kind of creepy. Today was the last straw we will not be returning to this store. East 5th street 7-11 it is from now on!
-
August 2020 by James Von-Clute
Friendly service
