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October 2023 by Cody S.
I have been to this store many times and have always been able to find help. This evening I thought I should finally leave a review because of the customer service. I came in, in a bit of a panic because I was failing as a first time plumber. I had attempted to replace a fill valve but the flex connector broke and I thought I might not ever flush the toilet again! I turned off the water and grabbed what parts I could and brought them down. Sierra was already helping someone when I was in the plumbing aisle and I knew they were only open for a little bit longer but she didn't hesitate at all when I asked for help after she was done with the other customer. She knew what she was talking about and helped show me what I would need to complete the project. Very knowledgeable, very helpful, and I left feeling satisfied and ready to get this toilet flushing again. Everything is back to working order and I just wanted to thank Sierra for her patience with me and answering all my questions
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September 2023 by Mary P.
I was in the store today to get some moulding and was very impressed by the service. Chris went out of his way to make sure I was 100% pleased with the mouldings I chose. It took some time but he was gracious and never complained. He made sure it was all done right. He also did perfect cutting with the saw and made a good recommendation, gathered other items for me.As always, this store continues to have outstanding service and workers are courteous. Fantastic inventory too.
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July 2023 by Ron S.
I am a septuagenarian. I was recently in Benicia's Ace hardware and I needed to buy a package of small wrenches that costed $39. Unfortunately, the package was under lock and key because, "the nearby middle school children have been coming in stealing magnets". Being small in stature I must appear at least 60 years younger than I am. Yay! The employees refused to give me the package of wrenches. Instead they offered to take them directly to the cashier. The first employee took the package to a cashier without telling me which cashier so, of course, I went to the wrong cashier who had no clue who had the wrenches. Frustrated I then asked one of the managers/supervisors to help me. She unlocked a second set of wrenches. Again, rather than give me the package she accompanied me to a cashier. While I refused to play the race card, I was certainly demeaned but I still purchased the wrenches out of necessity.
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April 2023 by Reed R.
I shop often at this Ace and the criticism is not with the store, it is with an Ace product. The hose nozzle is just the worst, I have purchased numerous of them and finally gave up and purchase a different brand. The nozzels are poorly made and begin to leak quite quickly...waste of money. All of the staff are very nice and helpful.
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March 2023 by Lydia K.
This Ace store is tiny but mighty. They can improve on their garden selection but given they seem to have everything else I need, no complaints. Customer service is always great. In fact, I recently called in about a commercial sink faucet and a gentlemen kindly told me it's something they don't carry but gave great advice on how to find it at another store. I haven't had to make a Home Depot trip in what seems to be years. Love having a local hardware store that cares.
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January 2023 by Tommy “Chuco!” Guzman
I love this store, everyone is always friendly and they always know where to go when you need something found. my kinda place, I tell my colleagues to go here before they go anywhere else
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December 2022 by Elena K.
They have everything at this store. I was looking for Truffle flavored BBQ sauce and it is so hard to find and I found it here along with a bunch of other BBQ sauce and dry rub options. They even have the pile to fry a Turkey. You can get keys made by a real person, not a machine, and they have a knife sharpening machine which offers one free knife sharpening (the knife sharpening is a machine, not a person). They have Christmas decorations, Sponge Daddys, candles, screws and nails, gourmet chocolate and small boxes of Lemonheads. Even with all this stolid the store is nice and the staff are friendly. In the same parking lot as Jamba Juice, Sports Cuts, Goodwill, and Subway.
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November 2022 by Nik
Good service, decent selection. Average Prices, and the only Ace hardware in a 30 mile radius to not offer 'Delivery from store' for the more difficult items.
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November 2022 by Alan Weiblen
Always find what I need. Jose is always ready to help
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November 2022 by Cora Y.
Love this place. They have EVERYTHING and truly serve as the "General Store" for Benicia. Staff are always helpful and friendly and will be honest when they tell you that they don't have an item but another store does OR letting you know that certain stock will be going on sale soon. Truly looking out for the customer there. I went to a big box hardware store recently for supplies to hookup my new fridges water line. Big box store told us we needed a kit with about 11 pieces in it (which turned out didn't work AT ALL). Went to Ace, asked one employee and got the ONE singular coupling we actually needed. No overselling, honest and helpful. So happy to have them in Benicia! Cheers to another 100 years!
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November 2022 by Shallie J.
I came in this afternoon because I'm moving and need to disassemble a bathroom organizer. None of my 3.5 tools in my toolbag fit the screw. A nice young man at the paint section desk that looks like a 70s firefighter lead me to the exact hex screw I needed to do the job. I apologize I didn't get your name to shout you out here. Thank you so, so much for asking me all the questions to narrow down what I needed and helping me learn something new! Excellent service!
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September 2022 by Don W.
Worst customer service experience I've had in a while. The idiots that work in the paint department are rude and condescending. The clowns that walk around don't even know what a tape measure is. Plus the prices in this place are so jacked up. I remember not to long ago when you could go into a ace hardware, and it would be retired guys from the trades. And they where so helpful and knowledgeable. Now you go in there and it's a joke. I won't buy one screw from this crappy place ever again.
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September 2022 by P H.
Great selection of all things hardware! Staff is knowledgeable and helpful. Please note they only have a limited selection of lumber but for everything else you might need, you'll probably find it at Pedrotti!
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August 2022 by Greg A.
Awesome service related store. You will hear "May I help you" many times each visit. Love it.
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August 2022 by Mary K.
I think Pedrotti Ace gets a five star for their drone show on the waterfront in Benicia California. I enjoyed it with my fellow neighbors on the waterfront on 3 July. Thank you Pedrotti Ace for a wonderful hometown celebration
