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February 2024 by Sandeep Kumar
Thanks Maria for above and beyond services all the time. Really appreciate for accommodating walk in customers. Keep it up.
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February 2024 by Sunita Verma
Thanks Maria for helpful attitude. Teller services pretty slow. Not enough staff.
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February 2024 by Antinovel “The Roasting Pepper” Pepper
Went there once and all three associates I spoke to were incredibly friendly and efficient.
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January 2024 by DeeDee Waterman
I HATE THE BENICIA BRANCH!! Only always 1 teller. Long lines and no one to help this 1 teller. We wait and wait and wait until this 1 teller is finally available to now us grumpy customers. The branch manager rarely helps and NO ONE greets us customers… EVER!!!
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December 2023 by Kathleen S.
The manager at this branch was sitting at her desk, laughing at pictures on her phone while a long line of customers waited for over 15 minutes.. I was depositing a check into a specific account and was telling the clerk That the last time I deposited a check in the ATM, their third-party vendor rejected the check because it was directed to the wrong account. Bank of America took nine days to mail me back the check to be redeposited. I came in person to the branch because I did not want to have it happen again. My transaction was fully completed, and this manager decided to come over and inject herself into the conversation. that the last time I deposited a check in the ATM, their third-party vendor rejected the check because it was directed to the wrong account. Bank of America took nine days to mail me back the check to be redeposited. I came in person to the branch because I did not want to have it happen again. My transaction was fully completed, and this manager decided to come over and inject herself into the conversation. She didn't realize I was not talking to her, and she told the teller to " forward her account information to me". I told her, no, the incident happened six months ago, and I don't even know why you're inserting yourself into this conversation. WTF? Bank of America sucks, and this manager spends her time on her phone laughing, then starts inserting herself into the conversation? Then demands my account info be sent to her? Lady if you want to help customers, try getting off your damn phone while you're working
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October 2023 by Kim M.
Whoo hoo a new manager at BofA and Ashlee is great. Also great was the service I got from Daniel Tribble who set up a trust and a savings account for me. Excellent and professional service. My faith in BofA is on the rise!
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August 2023 by Stephanie White
What the hell kind of bank is only open mon-fri 10-4?!?!
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July 2023 by Deleted Account
Made an online appointment with a 30 min window, waited 10min to be helped only to have to chase someone down. Was told by “Maria” that appts are held only for 15 min? Completely unhelpful branch, 1st time in 12yrs banking with BOA that I’m delighted to not have my larger assets with them. Terrible experience.
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March 2023 by Free I.
Walked in to get a check cashed. It was written from a customer account for my services. After making me wait while they fooled with a computer screen for 10 minutes they said they couldn't cash the check since I didn't have an account. Turns out they wanted me to go back to the 94 year old woman and make her write two more separate checks so the greedy pieces of $hit could charge me 8$ per check. 16 bucks to cash a check written on their bank! Talk about garbage! Wells Fargo doesn't even give me any issues or charge me for checks cashed when written on their bank. B of a doesn't honor the assumed check agreement that says, "this is as good as cash". It's not. B of A doesn't honor you or your money. They are worse than any roadside toilet after a soccer team from Guatemala with stomach flu have all used it. Dump your accounts with these jackals. Put them out of business. We don't need parasites on the backs of society anymore. We have control of who we trust. Never trust these vermin!
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February 2023 by Bruce D.
This location never ever has clerks to help.Always long slow line and the place is empty.Maybe time to find a new bank!
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December 2022 by Roschelle Laughhunn
You must make an appointment to visit with staff, even if they're during there. Very inconvenient to customers.
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December 2022 by DeeDee R.
Always only 1 teller. No friendly faces. I feel for that 1 poor teller who has to be alone and by the time the 20 minute line goes down, she gets the grumpy customers including me.Instead of putting so much money into the remodel, put money into hiring.
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October 2022 by Richard Green
This bank is the slowest bank of all time. Been 3rd in line for 15 minutes. Two tellers and one gets pulled off to take a customer to the safe deposit box. Isn’t there one of the three people seemingly standing around that can do this instead of a bank teller? Just d****
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September 2022 by Pl R.
Avoid at all costs.The wait lines are exceptionally long every time I've been there. Yesterday not only did I wait thirty minutes in line but on top of that they were having technical difficulties that made the business that I came there for essentially impossible. I will probably not be coming back to this particular branch at any time within the next year ideally.
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July 2022 by Fred R.
Went in to do a simple wire transfer to close on a home I already had financing for. The clerk had no idea what I was talking about and then invited a loan salesperson over. Instead of helping, the loan officer repeatedly tried to sell me a loan when I am already in contract with another and told her many times I wasn't interested. Ultimately I had to go to another branch for help. I would reccomend using another location if possible.
