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April 2024 by Leslie R.
I do not recommend this chase ! I went in with a problem I had with my account, the store Mananger "assured us he was trying his best to help us out". In fact he was not ! I went in trying to see if we can have our problem solved, he responded with " I have called for you guys and there is nothing I can do" well funny thing is my husband went to a different branch in San Mateo county. With no problem whatsoever they were able to hand him his money and solve our issue in less then 20 min. In other words this store Mananger (Jason wright) is a big ass liar and was just trying to get rid of us.
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February 2024 by Sunita Verma
Long lines always. Not enough teller counters.
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August 2023 by Tammi M.
Natalie is the best! She was leaving for lunch when she heard I had a complicated banking issue. She I was so kind to help me and took care of all of my requests quickly . She is top notch and a one in a million employee!! She is a good reason to bank at Chase! Thanks again Natalie!
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July 2023 by Heru Purnomo
Can i send money to other country using ATM machine
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July 2023 by Patty LeLievre-Childs
Benicia Chase bank is one of the best!!! JASON the manager is always friendly and very helpful when needed. The tellers ate slao very friendly. Thank youChase Patty
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July 2023 by patricia shannon
Before the pandemic they were great after the pandemic not so much. Hard to get any questions answered very hard to prove fraud on your account.
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April 2023 by ReyesN X.
My mom and I went to this chase since the one in Vallejo wasn't any help and was extremely understaffed. We were immediately greeted when we entered. Our appointment was with Joanne for banking services and she was extremely helpful and kind.
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April 2023 by Leo R.
My mom and I went to this chase since the one in Vallejo wasn't any help and was extremely understaffed. We were immediately greeted when we entered. Our appointment was with Joanne for banking services and she was extremely helpful and kind.
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May 2022 by Angel Ventura
Un muy buen banco buena atencion
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January 2022 by Raindrops
Joe helped me set up everything for my business smoothly. Thank you Mr. White.JacobRaindrops Solutions
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September 2021 by Samir Samir
The Worst customer service ever, I called in to make an appointment and Jason said they are not making appointments. but If I go in an hour he can help us open a bank account. we drive in after an hour and ask for Jason he is like it is me Jason and you guys are late. I told him we had to feed our son and change him.He did not understand our situation at all and give us attitude like if we were asking him for favor lol.Long story longer I only heard CHASE had bad customer service but today I experience it my self.Thank you Chase for opening my eyes and you lost yourself a long term customer.Bye Bye Chase!!
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September 2021 by Evangelos K.
Extremely rude teller. on 09/10/21 I walked into the bank at Southampton and the teller, a white blonde, she was not wearing a name tag, never gave eye contact. Upon leaving I used the hand cleanser and realized that my hand were full of glue. I assumed it was a bad batch so I tried several others in the bank with the same results so I went up to the same teller and explained the situation and response wast thanks for let me know and still not eye contact, not apology. What she should have said was I will remove them and apologize. Very condescending! I explained the situation to another bank employee who was sitting at a desk. He would not even investigate the bad hand cleaners. Jason the manager was out to lunch. Seven Eleven employees are more customer focus then her.
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February 2021 by Beverly C.
If I could give zero stars I would. My debit card expired on Feb 1st. Silly me, I forgot to update my address with them so new card was sent to my old apartment in January. No biggie I called (800) number and was told a new card would be sent to correct address in 3-5 business days. I waited and waited and waited and by Feb 11th. the new card still had not come so I went into the branch and spoke with a teller. She said that the replacement card I had requested had been lost in transit and that she would order a new one to be sent to me. She said it would arrive in 3-5 business days. Today it is Feb 23rd and I still have not received my replacement debit card in the mail. I went in person to the branch - again - and was told the manager would give me a call when she got back from break. I left the teller with my info and went home to wait for a call. Donna, the manager called me eventually and told me "well actually it can take up to 10 business days so today would really only be the 8th business day". I told her no, that I had made my initial request for a new card on Feb 1st and the teller who supposedly ordered my new card had told me 3 to 5 business days so I had been waiting a lot longer than that and I am pretty miffed that I would be told one thing one day and then another several days later regarding having full access to my funds! Donna told me that she would overnight me a new card and it should be here tomorrow or the next day and that she would waive the $5.00 rush fee. I am also still waiting to speak with the branch manager because I believe that this whole fiasco could have and should have been handled over the phone on Feb 1st because as it stands we are - still - in the middle of a global pandemic and I shouldn't have to go - in - anywhere!!! to handle anything!!!
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September 2020 by Kevin G.
Don't trust banks? Here's yet another reason not to. A customer paid by cashiers check in the amount of 20k. I get there to the chase on south hampton and this yahoo of a bank manager tells me I can't cash this because I'm not a customer. I end up having to call the client and tell her they wont cash it after I've driven over here already and am waiting to make a cash purchase that they've now most likely screwed the deal on...which is going to cost me thousands more. Now get this, my client calls me back and says they just called her and told her they dont have that amount of money on hand and if they did it's all they have for the day to operate with! Are you shitting me? A bank? You mean to tell me you're so limited by your own shortsightedness that you can't make adjustments for high rollers needing accommodations? Either way, this bank manager lied to me. It's either they don't have enough money or because I'm not a bank customer . It cant be both reasons proving he's lying. Do you feel safe having a bank that can't back the cash your checks are writing? Would you want to bank with a bank that lies as a first response to someone trying to cash a check? Is your money secure at a bank that says one thing and does another like this bank did? If you're smart like me you'll invest in foreign markets. This banking cartel is obviously corrupted. I give chase bank 1 star only because at least the name of the bank is honest. Chase....as in you'll have to chase your money down once they've got it!
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January 2020 by Bruce D.
I am absolultly d*** founded!!!!!! The Chase banks no longer will except a cash deposit from any person who is not a direct account holder! I was trying to put $1200 into our daughter's account for her college tuition and they would not except it from me " because I'm not the account holder" new policy! Ok another way the government and banks are trying to control every they can. Stop banking at these type of Communist run corporations! If we stand up as Free Americans we will stay free together! When green hard earned cash will no longer be excepted as our currency then we need to check our leadership! Wake up before it's too late!
