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October 2023 by Terry T.
This good-sized CVS looks like an older store. It is has a large parking lot. The store seemed almost empty when I came here.What brought to Benicia rather than the store in Pinole which is closer was the availability of vaccines. My local store had nothing for weeks. When I decide I want something I hate to wait. The pharmacist was quick. I was in and out in just a few minutes.
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December 2022 by Scott M.
Sorry to hear some others have experienced problems with this CVS Pharmacy in Benicia. I have had exceptional service and professionalism when getting my Covid, Shingles or Flu vaccines. Entire staff is very efficient and friendly. Mr. Haddad (Pharmacy Manager) was very helpful today. Strongly recommend this location. Pro-Tip: avoid rush times such as 4pm after work. I've seen some longer lines and that may contribute to a less than favorable experience.
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December 2022 by Jermaine C.
The pharmacy is usually speedy and efficient. Convenient that they also have the drive thru window.
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September 2022 by Don W.
This place is a nightmare, every time I have to get my prescription I dread it. The moron who works in the pharmacy is rude as hell and very condescending. I can't wait to move so i will never have to go here again.
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July 2022 by Krystle K.
Do not order the 1 hour photos online. I called to confirm the order and the woman wasn't helpful. I went to the store and I was treated disrespectful as if I didn't actually place the order and now the next day I'm at my computer to get the order # and email the support. I'm now calling the store for the 2nd time this morning (1st time I was hung up on by K****y. They're not helpful or empathetic at all.
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June 2022 by Taryn B.
bought 2 covid tests from here totally $52.00 and they both were a joke and did not work whatsoever.worst pharmacy ever even the gal at the cash register did NOT have a mask on. I mean WTF?Screw this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2022 by E L.
Twice this pharmacy has been unable to properly process RXes for my family (we have different names and houses and prescription plans). First they made me pay full price for my birth control, which the female Asian pharmacist said I randomly had to pay $300+ even though it was completely covered by my insurance. I tried for three days and ended up paying full price because $300 is less than having a baby. What happens to those who are less fortunate? After paying, I worked with CVS corporate to get fully reimbursed. I didn't post a negative review at that time because I hoped it was an isolated incident.The second time, the same pharmacist refused to process an inhaler for my elderly mother with Covid and said she had to pay $300 for a covered RX. They then claimed for two days not to get a transfer request from Raley's pharmacy. I asked if I drove it over would they release it to me? They said yes. I drove to Raley's and picked up the fax confirmation to prove it had been requested twice and drove it over to CVS and they told me they couldn't release the inhaler RX to me without my mothers ID. Pure evil. I told them 72 hours of refusing to process a covered RX, or transfer it to another pharmacy could kill her. It's evil of them to not process RXes properly and to lie and say I could pick up the RX release and then say something different when I arrive. They lied over 5 times to us on different occasions. I can't tell if it's incompetence or purposeful spite. Either way, the women involved in these incidents should be fired. I wouldn't be surprised if this pharmacy has killed people. Date of issue 5/12-5/14/22 (same pharmacist for both incidents). To the employees who were part of this, please find a new profession that doesn't put peoples lives in jeopardy. Work the main cash register, where people are buying gum, and makeup, not where you need the brain capacity to process insurance claims and dispense medicine. I cannot believe CVS would run a business like this, and continue to keep these people employed when they consistently withhold medications and make it impossible to get medicine without paying full price. After 72 hours of calls, driving back and forth between the pharmacies, Raley's came through and charged $4 for my mothers inhaler in less than 5 minutes. Please never fill an RX at CVS. Raley's will treat you right. CVS on Columbus will make you pay or kill you.
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April 2022 by Jacob C.
The customer service at this location is atrocious. My experience here was extremely disappointing and dissatisfying.
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October 2021 by Adrienne R.
I've shopped here for over 12 years. Not anymore. They are racially profiling now that CVS has a new tough on crime policy. As a middle aged woman, who pays property taxes and works as a software developer, it's almost comical to see an employee cosplay Inspector Gadget as I walk to pick out a pint of Ben n Jerrys. The employees of color are as always super friendly and normal. When you have an employee guarding the door as you are paying for one tube of toothpaste, I'm done. The fact that this will end in lawsuits is beside the point. It's also ineffective. While they are chasing me around the store with my one can of Friskies, Becky with the good hair in aisle 6 is stuffing Enfamil down her blouse. I would love to see if other people have this experience. Meanwhile there are other stores, Costco, Amazon, even the f***ing Dollar Store that don't do this because they understand the legal liability. And I have great lawyers. :-)
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June 2021 by Arcie N.
Horrible horrible HORRIBLE staff. Don't go here to get your covid test for traveling! They will kick you out from your appointment that you scheduled online and make you reschedule another day, even when you need a covid PCR test for a flight that is scheduled less than 48 hours! I made the appointment on the CVS website and even called CVS myself to ask if they provided free covid tests for traveling. Next thing you know, I go to the benicia CVS for the free test and the woman told me that I had to pay $140! I just find it interesting because 5 people I know received their covid test to travel at CVS paid $0! Also VERY interesting because on their site it asked the question "Are you seeking a test to comply with CDC, state or local health department guidelines (e.g., to meet travel-related requirements)?" If yes, you are qualified for the free test. After I accepted that I couldn't get the free test at CVS Benicia, I agreed to pay the $140 because of the time crunch. The lady then told me she could not provide the test for me because I would have to reschedule for another time. There were no available appointments before my flight!Since the unhelpful lady said no, I just asked if I can get a regular PCR test anyways because I was waiting in line for the hours so might as well do something right? She said no again! You were not helpful AT ALL. The woman who helped me was a middle-aged (maybe mid 40s) dark hair asian lady (maybe filipina) at the pharmacy drive thru on Monday 6/7/2021 @1:00pm. I couldn't get her name but she was not helpful at all! Nor the pharmacist on duty. We waited for more than an hour in the drive thru to hear that we couldn't get a PCR test that day (even tho we had an appointment). Thank you to the woman + pharmacist who almost ruined our trip. By the way I went to a different CVS, did the same process, and got my free covid test and still get to travel haha.
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November 2019 by L. Yakano
Excellent pharmacy staff great service there’s one young lady who is really on top of her game sorry I don’t know her name but CVS should do everything in their power to keep her happy because she does the work of many and deserves recognition for going above and beyond. I spoke with one of the pharmacist and found her very off putting and in the middle of conversation she turned around and walked away without saying a word I find that very rude.
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June 2019 by Kate M.
Really just the worst pharmacy I've dealt with...even worse than the hassle of the Vallejo Kaiser pharmacy. My employer sponsored health insurance plan uses CVS as a preferred pharmacy, but the one in Benicia is so inefficient, slow, unhelpful, error prone and has such poor customer service that I'm switching to Raley's Pharmacy...turns out my prescriptions cost even less there! So that's surprising and neat. I suggest doing some research; even if your health plan tells you use CVS it's possible you could pay less else wear and you will definitely get better service...without a doubt.
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June 2019 by Elizabeth G.
I don't know what everyone is complaining about. I have used this pharmacy for over 3 years and ALWAYS have excellent customer service as well as reliability....There was even an issue that one of the workers called my insurance company about to help me out. The prices are GREAT, I guess since I only pay a copay. And often the checker near the door will greet you as you come in.....C'mon, other satisfied customers, give this CVS the props it deserves!!!!!!
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November 2018 by Shelly Y.
They NEVER have enough help at the pharmacy. I am done. 4 deep in the drive thru, and I can see 5 people in line in store. Come on CVS, it is wintertime, people need their medications!
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November 2018 by Adam K.
The pharmacy is a complete JOKE. I have never, ever in all of my days met a more incompetent gaggle of morons behind that counter than i have at this CVS. They are constantly screwing up insurance authorizations, filling the wrong quantity and sometimes even the wrong medication altogether? Last I checked PharmD licenses are awarded after years and years and years of schooling to prove that they know what they are doing, yet all these pharmacists and their astonishingly even more idiotic helpers prove time after time again that they know absolute F-all about their jobs! Took my business to Raley's pharmacy and will never look back again. Beware, this pharmacy is dangerous and will play games with your LIFE if it relies on a medication they've been tasked with filling. DO NOT GO TO THIS PHARMACY!