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March 2024 by Hello W.
Workers attitude could be better but we understand how minimum wage clerks feel. This is not Nordstrom.
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February 2024 by Laura Melton
I love this store ,great selection of items.prices are goodVery nice workers
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February 2024 by Aaron Parker
It’s obvious the workers here take anything good for themselves. Selves are always filled with overpriced junk. Used to check this place out daily for a while until I realized this. Don’t waste your time
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May 2023 by Cherry C
Went there to drop off some donations. There's used to some workers greet you at the door then they would take your donation. This time when I walked in, told the first worker I'm donating some household goods, she pointed to another worker. So I turned to her telling her I'm donating some household goods. She was so rude pointing to the direction behind me said "household right there." I said she didn't have to be rude I was just telling her these are household goods. She proceed to chitchatting with a friend and didn't even offer the receipt for tax deduction. Very disappointing experience.
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April 2023 by Carrie Wilsie
This Goodwill is overpriced. They charge $10 for a set of children’s pajamas from Old Navy that can be purchased for $13 brand new. A used children’s jacket with a stain is $7. $4 for a book that was $8 new. The best thing I can say is the store is clean. Don’t waste your time.
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March 2023 by H M.
This Goodwill used to have a lot of items furniture, chairs a lot more blankets. There was so much variety at one point. Now it seems they have very limited stuff. And it's a lot more expensive. Some items are more expensive than Ross.
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March 2023 by Isaiah G.
I was in the area and decided to stop by. This place is in a shopping center so there's plenty of parking. This place is medium size. They have small sections of kids clothing and woman's clothing. They had some pretty good finds . The reason I gave this place 4 stars is because they are not overpriced. I found some old school addidas for my son for $4 in great condition. I would definitely recommend trying to buy used first.
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March 2023 by Al Mueller
Too expensiveBought 2 thin hoodies & 1 shorts$33.Never again
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January 2023 by Free I.
As a local resident barely making ends meet after COVID collapsed my business, I often frequent the goodwill here on Southampton in Benicia CA. One of the things im always seeking is a pair of boots without holes in them that fit my size 13 feet. Well today, I actually found a pair that fit! When I looked at the price tag however it read 49.99. Quickly I looked up the retail price on the very same pair of brand new never used boots and found them at a cost of 39.99. When I approached the manager to inquire about the possibility of a reasonable discount proportionate to the new retail price I showed her she said she'd let me have them for that same price. When I said I could get the same ones brand new for that price she grabbed the boots from me and said "then don't buy them!" ,and walked to the back of the store with them. The very name "Goodwill" means friendly, cooperative and helpful. From what I experienced, I think their name should be changed to "Greedy" or better yet "Grabby Greedy Grouchy Garbage Grubbers" I've never seen a more unreasonable, rude, ignorant and ill-mannered store manager in all my 50 years on this planet. These profiteers aren't a charitable organization. They are the antithesis of corporate greed and should be put out of business permanently!
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January 2023 by Kristina ..
I like to browse here sometimes but as of late the prices are absolutely outrageous. Did the Goodwill forget that their Inventory is peoples unwanted items? Items are not priced to sell.
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December 2022 by Alicia G.
Isn't Goodwill supposed to be a nonprofit? One would NEVER know since they raised their prices by 100% in some cases. When I saw a fake Christmas tree with a price of $69.00, I thought I mistakenly walked into Ross. But then even Ross' prices aren't that high!! I only drop off my unused stuff there because it serves my purpose.I NO LONGER SHOP THERE because it's a rip off. ECO THRIFT in Vallejo has way better pricing and a huge selection. Disabled American Veterans in Vallejo will come to your home to pick up your unused goods. 877 426-2838
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December 2022 by Brenny M.
It's great that they still take donations at the Benicia store. However, I wish they would state their terms on their website rather than having to find out information when you get there. After learning that the Vallejo store no longer accepts donations, I went to the Benicia store recently to donate a few articles of clothing and kitchen items, only to be told that all clothing items must be bagged. Okay, I was able to locate a bag & gather all the clothing for donation with no problem. Next trip, I brought over several large bags full of clothes only to be told that the bags were too large and they would not take anymore clothing as they already had enough. Last thing is that it would really help if they note their donation hours somewhere on their website in addition to their store hours. When I called, I was told that they accept donations on Saturdays up to 1 pm, and up to 4 pm Mon-Fri. If there is something on their website that I overlooked, my apologies to Goodwill.
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October 2022 by Leonora B.
Horrible place to shop! Staff are not friendly and merchandise are way overpriced. Do not donate or shop in this store. Why pay $20.00 for a beat up shoes, when you can buy brand new shoes at retail stores for the same price.
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September 2022 by Dorothy D.
I used to love going in to the Benicia Goodwill and buy china cups for my home decor. It was fun searching and finding that treasure. Today I want nothing to do with the store. I don't know if it's new management or company policy. I had a small piece of furniture, a foot stool, quality wood and design for the right house. The woman guarding the door would not accept it because it needed to be recovered. Isn't that what some customers want, a bargain and a project. This woman also went through every box and bag of the donor in front of me. I will not go to this store again. I might also say that this very same woman stood in the only parking space available a few days earlier while talking on her phone while I sat and waited to claim the space.
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September 2022 by nashluke ville
Loved the store but super expensive