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January 2024 by Jersey M.
Exactly what you would expect from a HIE. Very clean rooms, comfy beds, super friendly and professional staff. Standard HIE breakfast.I was given a free upgrade to my room which came with an additional bedroom and king bed. Kind of weird since it was just me traveling and what am I going to do with another bed? I'd rather have a discount or other amenity that I could actually use. How about installing USB ports or having lamps that have USB ports? I had no way of charging my devices. It's 2024, this should be standard for hotels.Parking is in an underground garage or on the street. The area was very safe.
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December 2023 by Chuckle Berry
Nice and cleanStaff is extra goodQuality and positive personalityBreakfast was killer and with the cinnamon roll, even better.Warm oooey gooey!!!
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December 2023 by Nancy Gifford
Excellent staff all around. Very comfortable bed, room and stay. Large breakfast w/ many options. Exceptionally clean and well decorated hotel. Nice that it is not too big and feels like a boutique hotel.
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October 2023 by Michael E.
Well it didn't take long to get me unhappy with Holiday Inn again. After my first night stay in California I stayed at this one the second night.Big let down. The lobby is probably the smallest I've ever seen. The room? First stained carpets, dark and dated furniture. Dimly lit, no USB ports.My window was partly open and I could close it but couldn't lock it. To boot, my room window looked into a courtyard sitting are. The people sitting in there could look right into my room. It's a Holiday Inn Express so they serve breakfast in the morning. Same pre made breakfast foods. Sorry not for me.Not happy, not happy at all.Where do I go from here.
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October 2023 by Tara Kolve
Great customer service! Family of 5 got a corner room suite, very spacious with two queen beds and a sofa sleeper. The room was clean and could use more bath towels in the room than 3, but the staff was very willing to get us a few more.The breakfast was great! Many choices!
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September 2023 by Rose P.
Staff was very nice. The person who makes the breakfast was great. The rest is not so good. The beds are about 15 years past their lifetime. Oversoft from wear and tear and you can feel the springs and metal edges of the mattress. It was uncomfortable. The room smelled "thick" and musty. The carpet was beyond gross and the iron was so grimy. See pics for my amazing view from my window and the gross towel I ironed before my clothes. 2 stars for its close proximity to the wedding venue.
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July 2023 by Chuck Meyer
Easy location on/off the freeway & has enough covered parking. Good sized bathroom & beds were decent. Good for the price point.
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July 2023 by Harry Stark
It was clean and nice and the staff was very helpful. I enjoyed my stay and recommend the Benicia Holiday Inn Express location. You will not be disappointed.Rooms: Nice clean rooms.Safety: Very safe, Benicia is a quiet nice town.Walkability: Easy and safe walking, but recommend a car.
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June 2023 by Doc B.
Discovered I lost my house key after leaving my husband at the hospital around 1:00 a.m. on June 10, 2023. To add to my misfortune, I left my cell phone in the house. So I chose to get a room at Holiday Inn Express in Benicia, California until daylight. I needed a decent place to rest and a phone for a few hours until I could find a locksmith. Since there were no phone books in the hotel, the night clerk was kind enough to assist me by researching the internet. I deeply appreciate his consideration and kindness. However, when the morning light illuminated the room, I saw BEDBUGS on the bedspread!! The coffee maker didn't work, and the furniture was tattered. Definitely overpriced and BEDBUGS!! Ugh. Unfortunately, I didn't have my phone to take pictures. I hurriedly dressed while praying that no bugs got on me or my clothes. I rushed to the front desk to inform the clerk (a different one) on the BUGS, broken coffee maker, etc. He just stared, looking stunned, and didn't respond. Somewhat flustered, I received my inflated bill of over $ 260.00 and got out of there never to return. I gave it two stars because of the Night Clerk
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March 2023 by dan McBhe
Was told I would get a flat rate for 16 days but what I got was way over charged $320 dollars some days. $294 some days .And nothing but excuses when I complained. And the room HVAC sounded like an airplane in the room. The walls are paper thin. I could hear the people next to me like they were in the room. And the same if someone is talking in the hallway.If you are in the area for work there are many better hotels for half the price. They changed me $284 on a Monday! The manager is dishonest says IHG sets the rates and she has no control. Just stay away. Unless you’re fine with rate roulette! Avoid this hotel..
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January 2023 by John T.
Not one USB port in the room. No AC plug power on any lamps. No bedside plugs easily available. Smallest and oldest flat screen TV on the planet (32" low grade Dynex brand, 720p resolution screen. Hint: old box TVs were 480). You need binoculars to see it from the bed. TV remote the size of a Russian U-boat. Microwave is so tiny and old that you might mistake it for the in-room safe. Typical Keurig coffee burner. Plenty of room for a small bench or additional raised platform to put your suitcase on...but, oh, no. That would be too much to ask. Nothing worse than setting your suitcases on the disgusting carpet. I ended leaving the lobby cart in my room to set my suitcases on. Underground parking is good and free...except BE CAREFULL in large pickups!! The overhead entry bar to show height limit is higher than their HVAC duct work in the back of the garage. Good way to get your truck's roof scalped. Wasn't told about any of the breakfast served or other amenities. Poor check-in by young clerk...but that's a management issue. Train them well. I've been a steady Diamond Elite member for years. I won't return to this hotel. Not business traveler friendly. I mean...even Motel 6 has USB ports.NOTE: Photos are from past stays. See dates on photos. Things have changed here since then.
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December 2022 by Jon Lingat
This was my first time staying here and it was decent at best. I've stayed at other Holiday Inns for even cheaper and it was world class compared to this.Upon checking it, Greg greeted me warmly and assisted me swiftly. He was super cool, so 5 stars to him.But back to my room... I got booked into a disabled person's room. My shower didn't even have hot water, so I skipped that entirely. My TV signal was cutting in and out. The desk had NO chair for me to sit on and do work on my laptop. It was also very loud here and there outside and in the garage, so I didn't get the best sleep. At least the bed was clean and comfortable.Will I stay here again? Most likely no. I wish I can get a partial refund because I spent way to much staying here.
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October 2022 by Breanne L.
Really recommend the location and walkability from the hotel. The neighborhood is peaceful and relaxing and the hotel is quiet. If you don't mind a little more of a walk (slightly over a mile) you can walk all the way down to the fishing pier and plenty of eating options. No pool but the fitness facility is just right if you don't want to walk/run the area, but get out if you can and enjoy this quaint town.
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July 2022 by Debbie R.
The staff at this Holiday Inn were friendly and helpful. We had a large and clean room. The bed was very comfortable. The location was convenient for a quick stop over on our road trip. The breakfast was good and the breakfast server was very sweet and accommodating. We would stay here again!
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April 2022 by Mayhap L.
I stayed at the holiday Inn express benicia this last weekend. Let me tell you the good the bad and the ugly.The good - the night check in gentleman my 1st night (friday april 8). He's the main reason the hotel even got 2 stars. If it was soley based on him, it would have allot more stars. He also was cool with many people coming and going with the wedding and the fire that happened the next day. The bad- I had booked a 2 bedroom suite for a local wedding at the the benicia clock tower (I was the bride, and a long time benicia resident who needed space to breath and get ready the next day with the girls). While the room was ok. A little old, it was clean. But unfortunately the ac was not working the 1st night, and no room in comparible size was available to move to, a small room would not work when the bridesmaids came to get ready. They did offer me a discount on the room. My husband came and brought me a house fan so I could cool off the room (yay for personal summers). He also had a maintenance guy come the next morning to fix it. (Thank goodness). Now to the ugly. While this was not a direct problem with my room, but a bridesmaids room. I personally witnessed it all. Shes not one to complain. But i feel this needs to be shared. One of my bridesmaids came with her daughter and checked in later that night. Thier 1st room stunk like cigarette smoke bad, it was fresh, and burnt her eyes. They moved her to another room. Their 2nd room, she was moved next to party guys being super loud, but she didn't mind so much because the room didn't stink. She came and checked in on me in my room, but within a few minutes she gets a frantic call from her daughter, the shower door had fallen and shattered on her and all pver the bathroom (even in the sink and toilet) as she got in the shower (see the pic- notice the metsl bar with rollers, thsts not supposed to essily be removed). We ran to her room, She was obviously shooken up, got her dressed and cleaned up the scratches. A couple staff (not the gentleman who checked us in earlier) members came and saw it, and some of her wounds. Luckilu she didn't need to go to the hospital. They moved her to a new room. The new room, i checked the shower door, it was off its bottom track (but not top. And was swinging. (The shower in my room was fine and didn't move like that). Her daughter didn't want to shower in her room, (i don't blame her)The next morning they asked for her to write what happened, she didn't have time at that moment with the wedding and dealing with a fire by the venue all. But Sunday when she was going to, while checking out, she asked for staff names, the hotel number or any corporate information for her own records, but was refused any information, so she did also in return. And didnt write a statement for their incident report. She also wasn't offered a discount or comp or anything after all this. (Though i was for a non working ac) They said it was because she booked from a 3rd party site. Though she booked online on their site. But that shouldn't matter, they could have offered her something! It was their pos hotel rooms! She will be reaching out to corporate ihg this week. So would I recommend this hotel? That's a big hell no. If you are getting married in Benicia, or need a hotel room for any reason, like local refinery workers) I know hotel options are slim, and I normally say support local, but not this place. ANY OTHER place, even crossing the bridge would be a better option. I am making sure my wedding planner and all my vendors know the situation and to spread the word. This hotel does not represent our beautiful town at all.
