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April 2019 by Charlise M.
Our experiences were usually good, but I guess that's because we only had a need to visit the branch once in a while. Unfortunately, our negative experiences mirror the same issues other reviewers have posted: Jeffrey. I know this is Benicia and it's predominantly white but you would think a bank recognizes that money spends just the same. We had to jump through hoops to cash a US Bank check which was easily verifiable, with multiple forms of identification as well as my partner having a long established platinum account with them. But I guess we didn't have the right look or complexion worth his time to offer the same level of service. Also in the banking industry if a 10,000 check is considered a large amount you might want to re-evaluate your understanding of the financial industry. We work for ourselves but apparently they are used to 9-5'ers okay taking condescending crap from a bank employee. After that interaction we decided to open our business account elsewhere, if it's such a hassle managing one check, we definitely couldn't trust them with our weekly profits
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April 2019 by Maddy D.
I will start by saying I am not someone who generally posts negative reviews. However, my recent trip to this branch was so appalling I have taken steps to report this branch with the Better Business Bureau and hope this review may be useful to other folks in Benicia, particularly other young women. I am truly disgusted by my interaction with the manager Jeffery. I opened my first account with this US Bank branch as a child and had every intention of being a lifelong customer. However, when a fraudulent purchase drove my account to a negative balance, several fees were applied to the account. When I went in to get this remedied, I was told I would have to speak with the manager, who was never there. I went in a total of 7 times before even seeing him. When I took a day off work to get it handled, he was finally in the building. I was told to sit in the lobby to wait for him, which I did for over an hour. When he came out, he was unbelievably condescending, asking me "what do you want?" in a highly disrespectful tone. When I explained what happened, he told me he wouldn't be returning the fees because they had done so already in the past year. This is blatantly not true. I had my statements with me, so I reviewed them over the next hour while I continued to wait for him to bring me fraud reporting paperwork. The fees he referenced being returned were the monthly maintenance charges that get applied and then refunded to my account, not overdraft fees as he claimed multiple times. During that hour, he helped 5 other customers, which included taking them to his desk and saying such things as "I haven't had the pleasure of helping you" and so on. Each time he interacted with me, he did so loudly, enough that everyone in the building could here him scolding me for an overdraft error that was not my fault. After over two hours in the building, I left and brought back the funds so I could just close the account. Even though he had told me the only way to remedy the situation that day would be to put the funds in, I was not able to close the account that day and was told he would call me when he closed it the following day. He never called. I just began looking at homes in Benicia. I had originally intended on doing my mortgage banking with US Bank, but after this experience I will never return to the Benicia branch. As someone who has trusted this company since I was a child, I am incredibly disappointed to see this caliber of employee running a branch. I promptly went to the Chase branch in the shopping center, where I was told folks opening accounts with them after a run in with Jeffery is a near daily occurrence. Most of their other negative reviews on google and yelp mention him by name, many of which refer to him as a bigot, sexist, or racist. I can say with certainty that the way he spoke to me as a young woman, contrasted with how he spoke to the 5 other customers he assisted before returning to me, confirms those reviews. My father will be closing his account (which he opened over 20 years ago) this week due to this blatant harassment and mistreatment, as will the rest of my family. It is an absolute shame that Jeffery has been given a position of influence is in our great community.
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March 2019 by Patricia Y.
As a long time customer of the US Bank in Benicia, I have had good and bad customer service. Today, after leaving the bank, I discovered I did not have my car key fob. I called the bank and asked the woman who answered if a key fob had been turned it...she said they didn't have any keys and hung up on me. So, I had to go to the bank and ask if they had found my key fob, they had it...so much for good customer service!
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September 2017 by Vishal G.
Bank associates mislead information I drove there and was told something diffrent Last time I use this bank
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September 2017 by F.u. K.
Bigot.....is the word that best describes manager Jeffrey K Inman. I'm a contractor in my painting clothes and Jeffrey K Inman personally decided that I was not worthy of my money in his bank, even though the 800 number said it was available. 2 accounts for 20 + years. So I went to the next town over, Vallejo, and Amanda the manager was glad to accommodate me with a smile. Jeffrey K Inman will profile you. He is a bigot and should be treated as such.
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July 2017 by Sydney C.
I come to the Benicia branch for all my banking needs. Rarely is there any line since they are in a small town. Plenty of parking and in a safe city makes this location a plus. Only downside is there is only 1 US Bank ATM in the city.
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July 2017 by Joaquin L.
This was my go to branch until today. They have a new branch manager who is horrible! Jeffrey k. Inman has by far the worst customer service I have ever received in all of my previous banking institutions. Where is the old branch manager?!?! Never again will I set foot here again. Truly dissatisfied.
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March 2017 by denise o.
I usually always am happy at this bank. Today I waited over 15 minutes without acknowledgement from either teller. The girl was very busy with a client and really couldn't look up and the guy was working with someone left cage and went to deck with him worked with him and never once looked up to say that someone would be with me momentarily. Didn't even acknowledge my presence. The next inline went to the female teller and again she was quite involved with them. Of course she could hzve said , hi we'll be with you as soon as we can , or something like that but she proceeded to help the next couple. I really don't blame her as she is always very efficient. I blame management for not giving training in excellent customer service!!!!! B the guy went back to the cage spoke with someone behind plex i glass came to his space and kept on ignoring me not giving me any indication that he might help or that I was to wait. He walked back to the female teller telling her something and then back to his cage. Never an acknowledgement ! From now on I can take my money elsewhere!
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October 2013 by Brian W.
I love my local branch of US Bank. Sarah is amazing. Most of the tellers remember your name too. I love the small town feeling you get. Everyone is so courteous and very respectful of your time. They are friendly but very quick to process your transaction.
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June 2010 by Raymond B.
I have one of my business accounts with US Bank and i must say, it is a much more pleasurable experience than my "other" bank. I never have to wait very long to be helped, they have many people on staff and the everyone is nice, courteous, prompt, and helpful.
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April 2010 by Douglas L.
I closed an account at another bank and went in to open a savings account here. Within 15 minutes my new savings account was linked to my checking, was available for online banking and was linked to my existing ATM card. I have never had a problem with US Bank's customer service, they really are first rate. The staff at the Benicia branch has always been very helpful and professional.
