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December 2023 by Benny Butler
Not too busy. Always friendly
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August 2023 by Wendy Taylor
Great branh
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July 2022 by M.E.G.s Helping Hands
Went to the extreme to successfully open my checking account! ?
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May 2021 by Aaron L.
Rude tellers! Apparently you can not deposit change anymore. I had a few roles and both tellers said things like, "this one feels a little short". In condescending voice as if i were trying to swindle them. Totally ridiculous. Im sure it was related to the time. I arrived at 12:45 on a Saturday and they closed at 1. So the teller refused to accept any change stating they were all "a little short". The guy continued to say, "they are all a little short" and you will have to re-roll them. I told him it was a waste of time and just deduct what ever. He said no. So he gave me back the rolls and i noticed he forgot to give me 1 penny back so i told him, "i see you trying to steal that penny from me". - the customers behind me were laughing. He apologized so told him, "see, i can be a dick too". Rudeness and unprofessional behavior. Ill never return to this branch. Considering changing banks. This is BS.
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May 2020 by Barb G.
The bank manager here is horrible. Extremely rude and does not understand the concept of customer service. There have been multiple instances of my having to wait inordinate amounts of time for the simplest of services. I have several accounts here and live in Benicia. If it wasn't for the tellers, who are both polite and efficient, I would drive all the way to Martinez to use the U.S. Bank branch there.
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February 2020 by Colin F.
I have been with US Bank for a while now, and other branches have been able to assist me with great professionalism. However, this branch lacks any sense of customer service. I had a problem with the ATM taking my money but not allocating funds into my account, so I go in to ask how I can fix this. (Note: This is the 2nd time I have had issues with this specific ATM). While I wait in line, I overhear a customer attempting to make small talk about his vacation plans to Florida very politely, and the employee makes minimal eye contact and rudely makes short of the conversation. While "helping" me, they direct me to call the number on the receipt the ATM gave me. The customer service line advised me to go into the branch and request an express provisional credit if I required the funds earlier than 10 business days, so I drive back to the branch, and the manager says they cannot do that. The manager also asked if I inserted the bills crumpled up because they had a technician on the way to fix it. At this point, he was refusing to help me, even though the customer service representative told me that this was a regular transaction that they can easily execute. In addition, he was insinuating that this whole ordeal was my fault because I would naively insert crumpled bills into a machine, even though they were perfectly crisp bills that I received from another bank. This will be the last time I will be associating with this branch, and I will be closing my account with them in the near future.
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April 2019 by Pacia Parker
Needed help finalizing a line of credit that began online. Met with Jeff. He was totally helpful. He was respectful and efficient. Ill be using US Bank more in the future!
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April 2019 by M D
I will start by saying I am not someone who generally posts negative reviews. However, my recent trip to this branch was so appalling I have taken steps to report this branch with the Better Business Bureau and hope this review may be useful to other folks in Benicia, particularly other young women.
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April 2019 by Charlise M.
Our experiences were usually good, but I guess that's because we only had a need to visit the branch once in a while. Unfortunately, our negative experiences mirror the same issues other reviewers have posted: Jeffrey. I know this is Benicia and it's predominantly white but you would think a bank recognizes that money spends just the same. We had to jump through hoops to cash a US Bank check which was easily verifiable, with multiple forms of identification as well as my partner having a long established platinum account with them. But I guess we didn't have the right look or complexion worth his time to offer the same level of service. Also in the banking industry if a 10,000 check is considered a large amount you might want to re-evaluate your understanding of the financial industry. We work for ourselves but apparently they are used to 9-5'ers okay taking condescending crap from a bank employee. After that interaction we decided to open our business account elsewhere, if it's such a hassle managing one check, we definitely couldn't trust them with our weekly profits
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April 2019 by Maddy D.
I will start by saying I am not someone who generally posts negative reviews. However, my recent trip to this branch was so appalling I have taken steps to report this branch with the Better Business Bureau and hope this review may be useful to other folks in Benicia, particularly other young women. I am truly disgusted by my interaction with the manager Jeffery. I opened my first account with this US Bank branch as a child and had every intention of being a lifelong customer. However, when a fraudulent purchase drove my account to a negative balance, several fees were applied to the account. When I went in to get this remedied, I was told I would have to speak with the manager, who was never there. I went in a total of 7 times before even seeing him. When I took a day off work to get it handled, he was finally in the building. I was told to sit in the lobby to wait for him, which I did for over an hour. When he came out, he was unbelievably condescending, asking me "what do you want?" in a highly disrespectful tone. When I explained what happened, he told me he wouldn't be returning the fees because they had done so already in the past year. This is blatantly not true. I had my statements with me, so I reviewed them over the next hour while I continued to wait for him to bring me fraud reporting paperwork. The fees he referenced being returned were the monthly maintenance charges that get applied and then refunded to my account, not overdraft fees as he claimed multiple times. During that hour, he helped 5 other customers, which included taking them to his desk and saying such things as "I haven't had the pleasure of helping you" and so on. Each time he interacted with me, he did so loudly, enough that everyone in the building could here him scolding me for an overdraft error that was not my fault. After over two hours in the building, I left and brought back the funds so I could just close the account. Even though he had told me the only way to remedy the situation that day would be to put the funds in, I was not able to close the account that day and was told he would call me when he closed it the following day. He never called. I just began looking at homes in Benicia. I had originally intended on doing my mortgage banking with US Bank, but after this experience I will never return to the Benicia branch. As someone who has trusted this company since I was a child, I am incredibly disappointed to see this caliber of employee running a branch. I promptly went to the Chase branch in the shopping center, where I was told folks opening accounts with them after a run in with Jeffery is a near daily occurrence. Most of their other negative reviews on google and yelp mention him by name, many of which refer to him as a bigot, sexist, or racist. I can say with certainty that the way he spoke to me as a young woman, contrasted with how he spoke to the 5 other customers he assisted before returning to me, confirms those reviews. My father will be closing his account (which he opened over 20 years ago) this week due to this blatant harassment and mistreatment, as will the rest of my family. It is an absolute shame that Jeffery has been given a position of influence is in our great community.
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March 2019 by Patricia Y.
As a long time customer of the US Bank in Benicia, I have had good and bad customer service. Today, after leaving the bank, I discovered I did not have my car key fob. I called the bank and asked the woman who answered if a key fob had been turned it...she said they didn't have any keys and hung up on me. So, I had to go to the bank and ask if they had found my key fob, they had it...so much for good customer service!
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March 2019 by Steve McKee
This bank has been good to me for the last 29 years. Nice people. Good service.....
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September 2017 by Vishal Ghiya
Called this bank for information. I drove there, and was told everything differently. Last time I use this bank
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September 2017 by Vishal G.
Bank associates mislead information I drove there and was told something diffrent Last time I use this bank
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September 2017 by Brent Willis
Bigot....is the proper way to describe branch manager Jeffrey K Inman. I was in my painting clothes and Jeffrey K Inman personally decided that I was not worthy of my money in his bank, even though the 800 number said it was available. I had to drive to the next town over, Vallejo, were Amanda the manager was glad to accommodate me with a smile. She could not tell me why Jeffrey K Inman would not give me my money from his bank. Jeffrey K Inman is a bigot and should be treated as such. Thanks and just go to another branch unless you support bigotry.
