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December 2023 by angela grigas
Just had a knock on the door from our postman Steve. The post office found a package that should have been delivered tonight. He brought it to our home at 8 PM. He delivered our mail at 5. I think he was probably at home and he delivered it after hours. Thank you for going above what you needed to do. We live on Dundee.
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December 2023 by Laura Melton
I buy stamps and sometimes mail ?. Very good customer service.
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August 2023 by Patty LeLievre-Childs
Post office is always clean and friendly ?
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May 2023 by Pam P.
It was annoyed at first sight. Employee Kim gave me that look. I had 2 flat rate large boxes in my arms and she evidently wasn't in the mood to work hard today. No greeting, no smile. No ounce of fake politeness or friendliness. There was no one in line and I stand and respect the etiquette of waiting until I get called. I smile at her and she just looks at me as if I can read her mind. I told her I'm ready when she is and she barks that she's ready now. How did I not know that (?) I'm not a mind reader. I use usps as my mailing service and a loyal customer. I hope Kim is not the manager. Her superiors need to remind her good customer service goes a long way. She needs to retire if she's unhappy. I wish I had waited for the nicer employee.
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March 2023 by Landon W.
Rude, terrible customer service, very unprofessional and not helpful. Would not be going back and would not recommend
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February 2023 by Keijiro V.
Always helpful always courteous always willing to help. I ship from this post office daily about 80 packages for my e-commerce business. This team and post office has been nothing but a Godsend for my business. I have visited this post office everyday for 3 years straight 6 days a week. I've never worked with a more consistently reliable set of postal workers. Now they are busy and remember to be very respectful to them they will return the same energy. Solid team Vanessa Kim and Ryan!
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January 2023 by Olive M.
Service: The lady who is there behind the counter, (she started at 9am today) is always grouchy and obviously hates dealing with people...every...single...time.Process: Each USPS applies a different process because employees don't know what to do. To add a name here to receive mail in your PO box, you need to complete an entirely new application form and reverify your ID with new paperwork (car registration etc) even if they have your info on file.Billing: This USPS location sent me a bogus "we've automatically renewed your box charged your credit card" when this was not permitted by me nor was any payment info. given to them, then when I ask about this, they say to just pay because nothing in on their records. I think my brain got a bit dumber dealing with this institution.
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January 2023 by April K.
I'm beyond impressed with the excellent customer service I received yesterday. I was concerned a package had been stolen, as my mailbox was open and nothing was in it. I called the USPS customer service # to make a claim and was told that someone from my local USPS would call me within 2-3 business days. It was a Friday night so I wasn't expecting a call until mid next week, which is totally fine. However I received a call within an hour and they were sending someone over (ON A FRIDAY NIGHT) to come check out our mail box. The person arrived in 5 minutes and was able to locate our mail for us. It turns out I must have foolishly left my box open the last time I went in there to get mail and when that happens they put your mail in a protected box so that no one can steal it! My boyfriend and I appreciated this help SO MUCH as we had several important things in there. I'm so appreciative of this excellent service and had to write a review to show my gratitude. Thanks so much!
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January 2023 by Northbay Group
These people are stealing packages and committing fraud. If you buy money orders and use priority shipping with tracking it will not arrive. They are rude and abusive. The postal inspector needs to shut this office down. They are committing fraud and don't care about getting caught. The managers are all in on the scheme. They are fraudulent!
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January 2023 by Bradley B.
Why is the Benicia post office locked after business hours? I pay for 24 hour access, per my contract with the post office, and they are in breach by locking the doors after 5 and on weekends.
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May 2022 by Priscilla Muha
I love the staff at the Benicia Post Office. They are friendly, professional and always helpful!
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May 2022 by B
The one thing that is always constant, rude customer service. Argumentative, condescending, and most of the people at the desk should be replaced with people who have customer service skills.
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May 2022 by BARBARA VERAN
Our mail is delivered every time late and later, yesterday for example came after seven thirty when you used to dropped it off before two every day
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May 2022 by Brooke N.
Always rude, with poor customer service. They do the absolute bare minimal. Confrontational and almost ever single person working at the desk should be replaced with people who have customer service skills.
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February 2022 by Robert G.
I like this location a lot. I try to schedule my usps needs when im near this location. Staff are efficient and personable (specifically Vannesa!) She has done both of my kids passport (and mine too). She always has a smile on her face even if her appoitnments are back to back. I like that they also have a kiosk for outgoing small packages. I have used that a couple of times and never had a problem. There maybe a couple of staff here that are not as friendly as her. I hope they use her as a model on how to interact with the public! But 5 star still overall!
