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July 2023 by Josseline R.
Terrible experience I came in on a Friday to schedule an apt to open an account I am deploying in a week and she scheduled for Saturday at 2pm and when I got there for my apt they say they don't have it scheduled Indian lady that is supposedly manager is super rude ignoring and saying she will fill the complaint and I'm asking her how will I be notified that the complaint has been issued and was just ignoring me and not trying to help this is completely unacceptable I'm serving my country and being treated like this it's honestly sad I hope they get what they deserve
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February 2023 by Wendy Taylor
Great customer service
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October 2022 by Patty LeLievre-Childs
To slow ?
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April 2022 by Michael Bravo
Dave is the man. He went the the extra mile for me. He figured out why my check was on hold, when it shouldn't of been. Thanks for the great help
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October 2021 by denise o.
I don't know why it was only given a three star! I have never once in over six years walked out feeling slighted or upset about service. Everyone behind the window is knowledgeable quick efficient and friendly. The officers as well. !
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June 2021 by Ryan Carroll
Thank you for helping me out twice perfectly and easily when I lost or had my debit stolen
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June 2021 by Michael Brown
Not a full branch, but it's better then driving to Vallejo every time you need to do some banking.
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January 2021 by Alexis D.
This branch along with the Raleys store itself is not enforcing masks. Just standing in line for 10 minutes Wellsfargo has taken 3 people with no masks on and no one is saying anything!
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December 2020 by Anthony Robles
Mary Ellen Grace made me run out frustrated . Can't follow orders . Cash my check deposit 1500 . How hard is that ? PLEASE PAY ATTENTION TO YOUR CUSTOMERS !!!
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June 2020 by L. Tang
most of them are really helpful, only one is rude, loude , not professional. because of her just stops you step in. I don't understand why the nice group of people allows that kind of person working there.
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May 2020 by bboi william
Excellent branch. Wait time is very minimal. It is a small grocery store location but all the staff I have encountered have been extremely helpful professional and courteous. I actually prefer here over the main branch and try to do as much as I can here as possible. Edward Bondoc has helped with many transactions of mine and has done a stellar job explaining everything.
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April 2020 by greg carlos
I went in the Benicia branch to get a new ATM card. The next day when I tried to use the card, I found out that the account had been closed. I found out that the bank attendant had 'accidently' clicked that I was deceased. It has taken me months to clear up this problem with all my accounts. In my communication with the bank, they only stated to me that it was an accident. I know this is not true. they lied to me. I'll probably not change banks, but I'll not have anything positive to say about this branch. I distrust them as they all lied to me. The bank assitant , I have not seen since that day. I hope she was fired, but they probably just moved her to another branch.
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March 2020 by Christy D.
the absolute worst bank and mortgage company in the world! thet are about profits only not the customer!!!
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September 2019 by Betty Y.
I've been banking in Wells Fargo for a few good years, I will have to compliment one very nice Teller and her name is Rachael. Rachael is always very friendly and personable. I've said things to make her laugh and she's always helpful. Rachael is a very enthusiastic hard worker and just loves her job. I wish more bank employees can be just like her. I tip my hat for you! Thank you for being a great Wells Fargo team member!
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April 2019 by Kari N.
Today was the worst customer service we have EVER recieved here.. my husband cashes his check her every Friday religiously... he lost his atm card over the weekend, and this isnt the first time...any other time his ca ID and Costco card I'd more than enough Id.. claudia was kindly trying to help my husband when Deanna and another employee iridiana or something similar decided to chime in... no big deal helping a coworker but they were EXTREMELY RUDE and wouldn't allow my husband to speak a word! We asked to see their policy stating these IDS weren't good enough, the refused to show us and policy and continued to be outright nasty BITCHES. Whether we were wrong or right they have EXTREMELY POOR CUSTOMER SERVICE SKILLS.