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October 2023 by Cloudy P.
2 years ago I bought a zip up hoody that I love. I am a larger gal and the hoody was a size 2xl. I went in to buy another same for a trip I am going on tomorrow. Sorry, they only carry up to size xl in stores now. "You can order online!", says the salesperson. Suck it, Athleta.
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September 2023 by Sarah Bell-West
The store is well-organized and I like the selection of clothes. Each time I go, I have awkward interactions with the staff. Whether that is a manager not honoring their garment quality standards or an associate being rude to me when I said I would purchase the item I tried on online as I had a larger order started.
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April 2023 by Alanna B.
Loni was amazing today, friendly and helpful. The store was organized and clean. My friend and I were in and out. She found two things she loved. Thanks Loni!
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October 2022 by Sarah L.
Poor customer service. I purchased a pair of pants at full price and was excited to see that they went on sale a couple weeks later at 40% off. I came into the store 3 weeks after my purchase only to be told that I missed the 14 day price adjustment period. Mind you there is a 60 day return window. They have the pants at the sale price in the store. So get this, I cannot return the pair I had and re-purchase, BUT if they had the same pair in my size I can purchase at the discounted price and then return mine! It makes zero sense but the manager was stuck on stupid and was insistent that if I returned and re-purchased the same exact pair it was considered a price adjustment. The culture in this particular athleta store has always been peculiar to me. None of the employees seem knowledgeable of how to conduct returns/exchanges and every time a manager comes out they're pretty stiff with the employee and interact with the customers minimally or awkwardly. It's hard to explain but all in all you don't get the warm and fuzzy customer service. This is especially disappointing when they're part of the gap/old navy/banana republic family that serves the opposite kind of customer service consistently.
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September 2022 by Thomas Kuoh
Unfortunately I had a terrible experience here at the fourth Street location. I was picking up an item for my wife who has Covid. She couldn’t physically be in the store. She sent me with her ID and I was prepared to FaceTime her at the store. But the store clerk got the manager and the manager told me repeatedly that it was against their policy and that the person must be present in person with their IDs and that she could get in trouble. I understood that perfectly fine however we live out of town and it was a trek to just be out there in the first place. And I pleaded to her humanitarian side to allow us this one exception, and that I can prove that this is the person I’m picking up for and that there should be no issues. But she treated me as if I was just another statistic and did not look at the situation on the whole. The only thing we can do now is simply return the item and forget the whole thing ever happened. However I wanted to leave this review because I feel that Athleta is a corporation that trains their employees to fear rules rather than looking at the spirit of the brand and treating their customers as individuals with problems that they can solve. I will never buy from this company again and will make sure no one else does.
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August 2022 by Me
Great Athleta location, friendly people
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July 2022 by Rachel R.
Great customer service and well made clothing! Love this place for workout and travel wear. Wish they kept bathing suits in store but you have to order them online.
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May 2022 by Barbara Williamson
Not much for the larger woman in stock.Sales people very helpful.
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October 2021 by kim stevenson
One receives personal attention if needed. Very knowledgeable and friendly staff.
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September 2021 by Bobbie Singh
I love this location and they have a great selection of clothes. Everyone is very helpful and courteous!
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August 2021 by Lena Funke
friendly staff
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August 2021 by Erin S.
Athleta now carries plus size clothing in store! Not every item is available in size 1X-3X, but all of the items that are available online are now also available in store. That means that plus size women can walk into the store, pick out some clothes, and try them on in the fitting room before purchasing. No more paying for shipping and then paying again for return shipping for any items that didn't fit properly! As far as I know, the only other stores in the Bay Area that carry plus size options in store are Torrid, Lane Bryant, and ModCloth. That's it. The store had leggings, sports bras, moisture-wicking tops, jackets, and hoodies. The clearance racks in the back of the store are organized by size. Employees are friendly and helpful. The store and fitting rooms are clean. Metered street parking available.
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July 2021 by Ian Larry
Very good place to shop.
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March 2021 by Jacqueline F.
I went to this location because it's on fourth street in Berkeley, which is a favorite hangout of mine. I was glad to see them there, because I don't do much in Emeryville anymore. I was greeted, which was nice, and the layout of the store was explained to me. I was interested in some exercise gear, but honestly, the clothing wasn't impressive looking. It looked kind of dowdy. I based this on the catalog. What I liked is that they had a variety of sizes represented, so I could see myself in the clothes. i just didn't want to put them on. But, they used to have cute things and I trust that they will again. I gave them a star for the masks for activities, but they were quite pricey, so I'd like to see what else is out there before buying such expensive masks. I'll have more to say once I start entering stores and trying on clothes like I used to. But, for my experience with this store, thus far, it was just fine.
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December 2020 by Sharon G.
Great staff! I was insecure about entering the shop during Covid but was instantly reassured by the cleanliness and attention to safe distancing. I was quickly directed to what I needed, gifts that ranged from plus to minus sizes. I was soon making my purchase and happily trotting back to my car. Good job Athleta,