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November 2023 by Mei Jardstrom
After having worked with several different mechanics in the Bay, I am so happy to have found this one. Carlos is honest, straightforward and reasonable in price. They use a modern online communication system so it’s easy to see and approve services clearly without so much back and forth.
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September 2023 by Joe B.
I went to BAS with a electrical light switch I bought online for my old (1995) mercury Village van, but since I was moving I did not have time together it installed by the original garage who diagnosed the problemm. I came to Carlos at BAS and he installed it free!! I now have my new mechanic for the life of this car in Berkeley! He also is a very personable guy with a very interesting personal story. Joe Berry
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August 2023 by Valerie Liu
My car had its catalytic converter stolen, so I brought it to Carlos's shop. He had experience dealing with my car insurance and the quote and insurance payout went smoothly.Despite the long wait for Toyota to send the new part, Carlos was very communicative throughout the whole process and we were finally able to get the car fixed.
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August 2023 by James
An Epitome of Trust and Professionalism: Berkeley Auto ServiceIt was an average day until my 2016 Subaru Impreza Sport hatchback started spewing smoke from the engine. Fearful thoughts of a cracked cylinder or a leaking gasket started looming over me like a dark cloud. Finding a mechanic to attend to this promptly seemed impossible as the earliest availability was three to four weeks out. Desperation led me to Berkeley Auto Service where I met Carlos, a master of the craft, who not only welcomed me immediately but also assured me despite his VW and Audi specialization.Upon arrival, I was requested to sign an online form to carry out the diagnostics, not knowing what to expect next. Yet, the calm demeanor of Carlos and the transparency in the process nudged me to place my trust in his hands. Leaving my car behind was an anxious goodbye, but the hope for a trouble-free tomorrow reassured me.The next morning, a meticulously detailed quote arrived in my inbox. The clarity of the communication was remarkable: detailed images of my car, straightforward diagnostic information, and a transparent cost breakdown for the necessary repairs. It was simple, yet comprehensive, organized, and strikingly professional.In an industry where an oil-leaking car often translates into a potential windfall, Carlos stood out with his honesty. He refrained from exploiting the situation and instead extended an extremely compassionate and reasonable price point. It was not just the repair of my car that made me relieved but also the moral integrity showcased that made me a satisfied customer.I am incredibly grateful to have discovered Berkeley Auto Service. Any past reviews expressing dissatisfaction must surely be a misunderstanding or an aberration. Disregard them as outrageous misinterpretations because my experience here was nothing short of exceptional.I wholeheartedly recommend Berkeley Auto Service for their remarkable professionalism, commendable honesty, and incomparable customer service. It's not just a repair shop, it's a sanctuary for troubled cars and anxious owners alike.
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August 2023 by J. Graeme Lowe
Carlos squeezed us in same-day and replaced our bad starter by 5p. Quality work and good service.Services: Electrical
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July 2023 by James K.
An Epitome of Trust and Professionalism: Berkeley Auto Service It was an average day until my 2016 Subaru Impreza Sport hatchback started spewing smoke from the engine. Fearful thoughts of a cracked cylinder or a leaking gasket started looming over me like a dark cloud. Finding a mechanic to attend to this promptly seemed impossible as the earliest availability was three to four weeks out. Desperation led me to Berkeley Auto Service where I met Carlos, a master of the craft, who not only welcomed me immediately but also assured me despite his VW and Audi specialization.Upon arrival, I was requested to sign an online form to carry out the diagnostics, not knowing what to expect next. Yet, the calm demeanor of Carlos and the transparency in the process nudged me to place my trust in his hands. Leaving my car behind was an anxious goodbye, but the hope for a trouble-free tomorrow reassured me.The next morning, a meticulously detailed quote arrived in my inbox. The clarity of the communication was remarkable: detailed images of my car, straightforward diagnostic information, and a transparent cost breakdown for the necessary repairs. It was simple, yet comprehensive, organized, and strikingly professional.In an industry where an oil-leaking car often translates into a potential windfall, Carlos stood out with his honesty. He refrained from exploiting the situation and instead extended an extremely compassionate and reasonable price point. It was not just the repair of my car that made me relieved but also the moral integrity showcased that made me a satisfied customer.I am incredibly grateful to have discovered Berkeley Auto Service. Any past reviews expressing dissatisfaction must surely be a misunderstanding or an aberration. Disregard them as outrageous misinterpretations because my experience here was nothing short of exceptional.I wholeheartedly recommend Berkeley Auto Service for their remarkable professionalism, commendable honesty, and incomparable customer service. It's not just a repair shop, it's a sanctuary for troubled cars and anxious owners alike.
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July 2023 by Sean M.
These guys have some system that is clearly designed to steal your personal information and sell it. I asked about it and the guy said he wouldn't work on my car and was a real jerk about it. Stay away from this place. They're not trustworthy.Follow up - the owner and some of his guys came out to threaten me after they refused to help. Calling me names, threatening me and showing their true colors. Wow. Just wow.
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June 2023 by Adriana Ramos
Friendly service, patiently listened to my questions and concerns about my car.Service done to vehicle was fast and great communication.Wasn't pressured into additional services.Been there twice and I would definitely go again.Service: General repairs & maintenance
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June 2023 by Peter Naughton
Carlos has taken good care of me and my car. He has given me much better prices than the dealership, is straightforward, and is reliably fast.
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June 2023 by Sean “AnHonestIrishman” Patterson
Not an honest business. They cost me additional 1500 dollars in parts. (Went to another mechanics that confirmed amature error) Tried and tested. They changed Front sustention with control arm and reassembled the arm directly to knuckle without noticing the metal sleeve that was removed and that should have remained. They mounted the parts together without the sleeve leaving it on the other part... This caused further damage to the arm that was just changed and also damaged the knuckle. A pretty amature mistake costing 1500 dollars. Not only this the owner now claims it was broken and they removed it. This is extremely shady work and you should pay for your error which you have not.
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May 2023 by Richard T.
Carlos was quick and attentive in his service. He responded to me within minutes when I had a question.He provided a thorough examination of my car and helped get my car into good shape again so I could have peace of mind for an upcoming lengthy trip.I would certainly recommend.
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May 2023 by Zach Theard
I called this auto body shop 20 minutes before closing and Carlos was more than willing to help me install my car with a new battery. He was even kind enough to upgrade my car battery for a discounted price and educated me on certain types of batteries that are better for my Audi. Overall a great experience and very honest workers. 10 out of 10 recommend.Service: Battery
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May 2023 by Paul W.
Carlos did a great job on my Audi Quattro breaks. I highly recommend Berkeley Auto Service.
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April 2023 by Curt Beckmann
I had several warning lights suddenly show up. Berkeley Auto quickly determined the issue and gave me options, i approved and they ordered the necessary part and installed and tested, and car was ready. The whole thing was about 24 hrs and price remarkably low. I am quite happy with my experience and will be back!Service: General repairs & maintenance
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April 2023 by Morgan Goodwin
These guys were very clear, organized and professional. Took care of a transmission that needed new oil/filter as a walk-in and had us on the road with only a few hours delay. Great experience.Service: Transmission repair