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February 2024 by act T
Best bike shop in Berkeley!! (FACTS). I love my bike and the proprietor, Dave,went above and beyond with helping me to find the best Giant *LIV* suited for me.....Great customer service, and great bikes!NamaStoked!??✌?
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November 2023 by Linda Karr
Great selection and service for Giant and Liv brand bikes. Liv bikes, gear, and clothing are designed specifically for women. If they don’t have what you are looking, for Mike will order it for you! Highly recommend
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October 2023 by zeyungg
The guy in there helped fix my friend e scooter for free. Cool people
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July 2023 by David Elrom
Really disappointing experience. Besides Mike being very surly, they did a terrible job repairing my tires, and did not take responsibility or try to make it better. They were asked to retape and put regular orange seal in there (I very explicitly asked for regular and not endurance). I come to find that the tires are still leaking like crazy, and that they had used orange seal endurance. So some $80 later I still have leaky tires, complete with not the sealant I asked for. Go somewhere else for your bike needs.
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April 2023 by Adam B.
Excellent bike shop. I bought a bike here today for my son, and the owner (Mike) was very helpful. He was not pushy at all. The prices were fair and the service was great -- it was like an old school bike shop experience. For those who miss the Missing Link and other Berkeley bicycle shops that have closed doors, this is the place to come now. Highly reommended.
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November 2022 by A Rivers
Mike was so helpful, honest, and overall friendly. Reasonable prices
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September 2022 by Doug S.
I recently had a bike with numerous problems that needed almost a complete replacement of every part of the drive chain (except the crank itself). While most bike shops would have tried to up-sell me on a new bike and laugh at the old one, they actually listened and did a fantastic job of repairing what was needed. They were reasonable, but not cheap, in their estimation and ultimate cost of repair - no lowball estimates here. The owner Mike is an honest, no-nonsense type of guy, who won't lie to you if he doesn't think something is worth fixing. The younger guy, Eli, is great. He also did the repairs and spent way more time doing it (in other words, extra value from my point of view), than I expected. I was very satisfied with his work! I recommend them,
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June 2022 by Menu Mystique
I really like Giant Bikes but would never ever purchase anything from this poor excuse for a bike shop. Owner is very rude, bigoted and generally not a nice person. Why people like this are in this industry is beyond logic. There are plenty of bike shops in TBA and in Berkeley specifically. Do yourself a favor and skip this place and instead shop somewhere else. This place has provided me with the most horrible experience I have ever had at any bicycle shop anywhere. I have been to this shop 3 times. First time I was there 5 minutes and made a $25 purchase yet treated poorly. I went back two more times with intent of buying things and did not because I was treated so poorly. All three times I left wondering why I even would bother but I do like Giant Bikes. This last time, number 4, was a simple phone call where the same owner, Mike, basically accused me of not knowing anything about bikes even though I have managed two bike shops and was a mechanic at two others having an excellent track record. I wish people like Mike would stay away from the Bicycle industry as such people do a huge disservice to people seeking a reputable bike shop for either service or sales. This is the most pathetic excuse for a bike shop that I have ever personally experienced.
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April 2022 by Yen T.
After calling a handful of shops in the area, I couldn't find one that could cut my aero seat post. Luckily, Berkeley Cycle Works (and Mike) was able to get it done. I was greeted by Eli at the door and he immediately asked me if I needed help - great first impression! Turn around time was as promised and I received some nuggets of information along the way. Great experience. Will be coming back!
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April 2022 by Jessica T.
The customer service here is great. Elie and Mike are very knowledgeable, prompt, and extremely nice. I am really happy to have Cycle Works as my local bike shop.
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March 2022 by Bryce N.
Friendly clean and knowledgeable. They did a special order for me and it worked fine.
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February 2022 by James P.
Mike is the greatest!!! He was working by himself, and still managed to take care of all the customers including myself in a timely fashion. And this was my first time there!! Will definitely be back!!
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January 2022 by Allen M.
I must say Mike is the best at being super helpful and he knows bikes. He took the extra time and went outta his way to get me what I needed. Both guys were very informative and friendly.
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October 2021 by Mohit Jain
Horrible experience. I went to this shop looking for a road bike to buy as a serious buyer. I was told by the shop owner that he had a giant contend 3 to sell. Initially I thought that the price offered for it was decent, but wanted to look around for better offers, so I left the store so that I could do more research. The store said that they wouldn’t be able to price match as well, which was okay. That’s not the bad part.The bad part is that when I went back to the store to buy the bike offered after my research, the store owner told me that he wouldn’t sell the bike to me despite offering to pay the full money for the bike. In my head I was like ***********…. But just said, okay I understand whatever.Essentially, I wasted my time shopping at the store and doing research about the bike because clearly the store owner can only understand his own emotions and not his customer’s. Also businesses shouldn’t have emotions, but that’s just my opinion, and what do I know, I’m just the customer.Wouldn’t recommend shopping here unless you got time to kill.
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October 2021 by Jonathan Thompson
Not a friendly shopping experience when trying to buy a bike. We saw a bike a few weeks ago and took a picture of it. We returned to buy or order the bike and the guy with glasses told us that bike was never there nor could it be ordered. He said he has worked there a year and only he has a TCR model in the shop, no one else! We could only purchase the bikes in the shop which were the wrong size. He didn't know about bike sizes. Here is a picture of the bike we took in THEIR shop. He is not a good person to have at a small business.
