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March 2024 by Russell B.
Excellent service, great work! C Clear communication and on-time service. I couldn't ask for more!
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February 2024 by Caroline McKee
I just got my car back from Car Craft in Berkeley, and I swear it looks better than when I got it from the dealer! My car had been hit by the car parking next to me in my garage, I think more than once. Marco dealt with what seemed like a complicated matter with her insurance company, made sure I had a rental car, which was paid for by her insurance, and most importantly did a flawless repair and paint job on my car. It is immaculate.
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January 2024 by Caroline M.
My mechanic in Berkeley recommended Car Craft to me for body work/paint repairs, after my car had been hit. Marco dealt with everything, her insurance, car rental etc for me, and the resulting work on my car is outstanding. I couldn't be more pleased.
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November 2023 by David Jackson
I want to thank everyone over at Car Craft in Berkeley. The care and integrity the folks at Car Craft exhibit goes against what many of us have experienced enough in our lives that leads us to be almost giddy with happiness to be treated with care and consideration by an establishment you patronize.I took my 2023 Subaru Outback Wilderness to Car Craft after retuning to my car one day to find that someone had backed into the front bumper and pushed it a bit. I made a claim and took it down to their shop.24 hours later, I got a call from the owner of Car Craft who proceeded to tell me that once they had taken off the bumper, they found no damage to anything behind it. He said that they could easily put the bumper back on and that I should save my claim. I was shocked. A smile spread across my face. Not because I was getting my vehicle, but because I found the honesty and integrity of the owner and the folks at Car Craft to be indicative of the way in which they treat and see their customer base.They could have taken the insurance money and told me to pick it up in a few days, but they didn’t. There are PLENTY of unscrupulous people who would have done just that. So I want to say thank you for your honesty and for not treating me like a number. And for pushing those clips on bumper back into place.I seriously recommend Car Craft in Berkeley to anyone needing work done on their vehicle. Skill, professionalism, and integrity. If these are things that are important to you, then please go see the folks at Car Craft. I know where I’m taking my Subaru if I ever require work repairs.
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October 2023 by Brenna L
When asked why additional newly discovered work would cost $500 when other places quoted $250, they said it was actually a mistake and it would be cheaper, however, they only told us it was a mistake after we refused the additional work and questioned the price. Told us the window would fall down if not fixed, yet when we picked it up after deciding not to pay the extra $500, the window was fine. Wouldn’t accept card payments, first person said it was because the card reader was broken, second person said it was because of the additional fees. Receipt provided was just hand writing on printer paper of what was fixed with no cost break down.
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September 2023 by Josh Cronemeyer
Marco and team did a good job repairing and repainting my VW Jetta. All new front components, blended paint and it came back looking good as new. They worked with my insurance and were responsive to my questions.
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August 2023 by Alexander Addiego
I was recommended to Car Craft by a trustworthy local dealership in Berkeley after my car was considered totaled during a highway collision. I have nothing but good things to say about my experience.The people there are respectful, kind, and honest; especially the owner, Marco, who went out of his way to keep me updated on the status of my vehicle as it was being repaired, had candid conversations with me about what to expect, and kindly offered additional custom services that were uniquely helpful to my specific circumstance.Car Craft gave me an exceedingly reasonable quote for a full-repair of my vehicle, after walking me through the options in detail (e.g., whether or not to get certain non-essential parts repaired, whether to replace broken parts with used or new, etc). I felt good about using them from the moment we met, and I’m happy to report that the vehicle repair was well done, with no surprise costs.They came through on the price as promised and were transparent the whole way through. When the repairs were done, I was given a detailed breakdown of costs for parts and labor for each part of the car that needed repair, nearly instantly after I requested it, that lined up exactly with what had been discussed and agreed to at the beginning.I would use Car Craft again any time the car needs additional collision service. I found them to be a trustworthy, straightforward, and transparent group that provided honest service for a great price.Thanks again to Car Craft for repairing my vehicle with integrity.
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August 2023 by Alex A.
I was recommended to Car Craft by a trustworthy local dealership in Berkeley after my car was considered totaled during a highway collision. I have nothing but good things to say about my experience. The people there are respectful, kind, and honest; especially the owner, Marco, who went out of his way to keep me updated on the status of my vehicle as it was being repaired, had candid conversations with me about what to expect, and kindly offered additional custom services that were uniquely helpful to my specific circumstance. Car Craft gave me an exceedingly reasonable quote for a full-repair of my vehicle, after walking me through the options in detail (e.g., whether or not to get certain non-essential parts repaired, whether to replace broken parts with used or new, etc). I felt good about using them from the moment we met, and I'm happy to report that the vehicle repair was well done, with no surprise costs. They came through on the price as promised and were transparent the whole way through. When the repairs were done, I was given a detailed breakdown of costs for parts and labor for each part of the car that needed repair, nearly instantly after I requested it, that lined up exactly with what had been discussed and agreed to at the beginning. I would use Car Craft again any time the car needs additional collision service. I found them to be a trustworthy, straightforward, and transparent group that provided honest service for a great price. Thanks again to Car Craft for repairing my vehicle with integrity.
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February 2023 by Emily S.
hi, i just got my car fixed after an accident. i was really pleased with car craft. they fixed my car in a timely manner, the service was great, they dealt with my insurance and did a fabulous job in general. i cant recommend them enough.
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September 2022 by Dan B.
We had relatively minor, but potentially very expensive, body damage to our 2017 RAV4. The estimate we got from our dealer -- who we like, by the way -- was in the $3,000 range. So we just deferred dealing with the issue for several years. We finally decided to do something about it and went to Car Craft after getting a recommendation from The Model Garage. We can't say enough about how pleased we were with the experience: Marco gave us a very clear, detailed estimate and walked us through how the price could vary based on the possibility of unseen damage to electronics and other components. In the end, the cost was on the low end of Marco's estimate (and less than half the figure we got from Toyota several years ago). We found the entire crew -- Marco, Joanne (the office manager) and Geraldo (the tech guy) to be friendly, straightforward and helpful. They even gave our car a much needed and very thorough cleaning after they were all done with the body work. Bottom line: Best automotive shop experience ever. We wouldn't hesitate recommending Car Craft to anyone looking for collision repair.
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June 2022 by Gordon Wu
i had a 5 star experience here, marco is personable, flexible and a joy to work with, he was able to fix my badly dented prius bumper/back trunk within 24 hours turnaround, i am very happy with the repair and would recommend his services
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December 2021 by Sean K.
Car Craft recently repaired my car after an accident. The Car Craft team were incredibly helpful and knowledgeable throughout the entire process. They coordinated all of the logistics with the insurance companies and my much needed rental car. When the repairs were completed, my car looked absolutely outstanding!!! Both my wife and I commented, "this looks brand new!!" Great Job!! Highly recommended!!
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November 2021 by L S
Awesome service. Honest and friendly owner and staff.
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August 2021 by Amy L.
No one hopes to be in a place where you are dealing with car damage after an accident. But if you DO happen to get in an accident, there is no better group of folks than Car Craft to make the best of a bad situation. Marco and the rest of the Car Craft team are thoughtful, empathetic, straight-forward, AND did excellent work on my car. I cannot recommend them more highly.
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July 2021 by Tara O.
Someone hit my (new!) parked car, leaving the bumper dented and detached. The team at Car Craft was extremely helpful and honest in walking me through repair options, and ultimately did a fantastic job reattaching the bumper and popping/molding the dent back into place - all in less than one day. I especially appreciated their candor and honesty (another shop had told me the whole bumper might need to be *replaced*! Car Craft showed that was *not* the case), and their prices and customer service were great. Highly recommend.
