-
March 2023 by Anita Y.
Worst customer service. They close one account of ours that we were not using and then applied our payment to that closed account Meanwhile interests were charged to active account I contacted them right away and received no response and interest continue to accumulate They applied another payment to closed account This went on for over 6 months I am the secondary card holder so they would not even talk to me on the phone even though i pay the bills. I finally got my husband to call and they refunded one month of interests I finally had to report them to the credit card governing agency and got our money back
-
February 2023 by Souleymane S.
Ingenieur en Informatique
-
October 2022 by Anita W.
If I could give them zero stara, I would...absolutely worst customer service everrrr..the phone reps are all outsourced...reading from a script...they placed a fraud on my account and no one seems to know how to remove it so I can access my money...40 minutes later still being bounced around...absolutely terrible...closing my account
-
January 2019 by Loshar S.
One teller in the middle of the afternoon. And this is where many do major business deposits with 20+ items. Eight people in line. And two "suits" walking around, laughing, doing nothing of value. Look, we know you don't want real people in the bank, just online customers, but seriously? I only have a credit card where I pay nothing, but I would never put a nickel in this bank.
-
August 2018 by David C.
Tellers are very nice and helpful. I went in because the new account with my open and it's in as I walked in with a gentleman by the name of Wilson greeting at the door. I was not wearing my usual professional wear and upon entering he immediately thought he was sizing me up because of what I was wearing, but he was very equivocate it. He was rude from the first moment when I asked him for help with a online banking discrepancy error caused by city online staff. He immediately and from the beginning dismissed my request saying that I should do it online or go to my other bank where I could find the account from. He was wrong from the beginning and not allowing me to speak and not allowing me to explain what I needed. Further he was disrespectful to me as a client and an individual because he thought that I was not a customer or for whatever reason. From the beginning of our conversation he was dismissive and referring me to my bank or to use the ATM when he did still had no idea what kind of transaction I ultimately needed to make. As a for Citibank customer of many years, with a lot of good service and seeing the tellers at the bank works so professionally, I dismiss Wilson's lack of etiquette and professionalism, and would not give the bank a zero or a one rating, but because of the tellers I will give two. Since Willson did not make any effort to help me which he could've easily done a draw to find my account from my existing external account, I had to walk to my bank two blocks away and upon my return he did not acknowledge me yet he acknowledged the elderly Caucasian female that walked in behind me Mr Chung completely turned me off from Citi I general.
-
June 2018 by Joel M.
I frequently come here to deposit checks for my employer. They never seem to have more than two teller windows open, and it seems like many customers have complicated issues that always require a manager, so the lines tend to get pretty long. Tellers are friendly once you get to them, but there seems to be somewhat high turnover for some of the teller positions, so sometimes you have to watch the deposit slips when you're dealing with a newer teller. There's at least a couple of tellers who have been here a long time and I think were promoted, but I always do enjoy dealing with them when I do get a chance to see them. They have a really annoying policy as far as notary services, we're a business customer and have a fairly large number of accounts, but they still wouldn't notarize documents for us because the signer wasn't actually on the account [even though it was a document for the business.]
-
April 2018 by J Austyn B.
This branch is one of the best in the Bay Area, and there seems to be one every couple of blocks in the City of San Francisco (where I live) so saying this branch is one of the best, if not the best in the Bay Area is a huge thing to say. This branch is ideally located downtown and easily accessible, for me it's half a block from my office and thus makes for baking during their hours happen. One thing about this branch to which I dislike is the fact that without warning they close and have out of service ATM with no alternative branch or ATM option posted. Overall a good branch!
-
December 2017 by Justin Berner
The Flies Haunt This Vestibule Is it such a sin to patronize Citi? Why must these flies forever linger, As I step into the vestibule, To extract some cash as I pass? As long as the transaction lasts, I pay for their transgressions.
-
October 2017 by Vicki C.
bad to worse, we are hitting worst - hacked, miserable handling of their mistakes, finally went in and met Medusa herself, the manager (ZN) who treated my complaints as a personal attack. She actually said to me, "don't yell at me," when I did not raise my voice at all. I did have a number of complaints in reality and she could NOT handle it. NOT PROFESSIONAL. If there is a verified method for complaining to Citibank, who are almost impossible to reach, I would definitely have something to say. One of my complaints is that my online banking was frozen. Nice guy said he fixed it. NOT. Another thing I did not even know about is that somehow my password was changed without my authorization. NICE! I am thinking Mechanic's Bank has a nice reputation. Tired of all the incompetence and rudeness at Citibank. Very inconvenient for me.