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January 2024 by shantanu sharma
Awesome shop. Had to visit twice in different months for different tires , unfortunately .Family owned , very friendly , Very fast service, picking up calls super quick , no annoying hold music . They do a lot of other things than just tires - oil change , breaks , wipersVery happy have referred a few folks .
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January 2024 by TeaGan N. D'Laney
Great customer service! I stopped by today to get estimates on some work I want done on my Denali. I was blown away by their labor pricing for everything I wanted! They have the best pricing in the Bay. GO HERE!!!
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January 2024 by Jason Ladera
After confirming a tire I ordered arrived at their shop, they were able to squeeze me in for a 2pm appointment. The advisor said they need an hour to change the old tire (there was a screw in the sidewall). About 20 minutes later, I get a text from the shop, saying the car is ready. Sure enough, the new tire was installed & ready to go!If one needs to pass the time waiting on their car, Fieldwork Brewing is nearby. Please enjoy responsibly ?
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December 2023 by Brittany Burnett
I’ll try to be succinct and give the cliche but genuine preamble that I don’t ever give reviews, but damn this was bad.I went to get a tire fixed, was told it would take max 1 hour, called them back 3 hours later and was told they tried calling (they didn’t, even checked they had the right number). Then on the phone they asked me to call a Toyota dealership service center and get critical information on how to replace the tire. I did this and called them back. Each step of the process I spoke to a different person, five people in all, who were all unequally unbothered to provide clear information or keep me informed. I was not even consulted about what tires would be put on my car (I have an AWD car I use for off-road field work). Then when I was paying for the work the work order didn’t have pricing information and the person processing me asked what I might have been estimated earlier in the day, never consulting another employee. Wildly bad experience.
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December 2023 by Roberto Romero
Excellent service and products backed by many years of experience. Keep your car in shape and safe for you and your family. Adelante with your great services and staff.
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November 2023 by Miles Jordan
Great place with friendly service. They were patient and explained everything to me answering all my questions. Will be my go-to place from now on as I haven’t found anywhere in the bay that comes close to their level of expertise and professionalism.
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October 2023 by Mark H.
Made an appointment and they quickly found and resolved the tire issue. Nice people and good waiting room area. Will come again to my new tires installed.
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October 2023 by James H
Beware!!! I came here to check on my suspension because I was going on a road trip to Tahoe. Instead I was pushed by the receptionist to get an alignment. I didn't really need one but I decided to install wobble bolts that bought a while ago. But my main reason was to check my suspension since my car was making funny clicking noises between the speeds of 20-30mph. Any mechanic would notice that I have leaking around my CV boots and tell me that I might want to check my drive train especially since I take this vehicle off-roading. I ended up getting a second opinion from another mechanic in Sacramento and he suggested that I change the axle. I got one more opinion from my mechanic in Truckee and he said the same thing and we actually changed it. So unfortunately, after you change the driveline you need to get an alignment again. They already charged me $300+ for the alignment which I didn't need. I really needed a new front axle. So I called them on Tuesday and I explained the situation and they said they would give an alignment over the phone. I arrive today and they totally said that I had to pay for an alignment because I got the front axle installed somewhere else. I wasn't trying to get a free alignment. I was an unhappy customer because my car was unsafe to drive and they didn't help me with my concerns. Instead they just offered the same service they give to everyone. So take note: only go here for basic alignment needs. They can't handle anything else. I told them straight up that I was an unhappy customer and they didn't do anything to resolve that issue. I think they have great mechanics, but their management and customer service needs work! Please go else where if you're looking for good customer service and more custom work. I will not be back!
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October 2023 by Monica Putnam
I scheduled a 8am appointment to get my tires rotated and brakes inspected. They told me a 20-40 minute wait. Since my front door is so difficult to open I decided to wait by my vehicle to help open it. I waited until 8:50 before they started. After they began it took less than 15minutes for them to rotate my tires. Almost too fast? Furthermore later on that day I noticed my steering wheel would vibrate while turning meaning the tires were not balanced. Also the “Free” tire rotation was not free because I was changed $30 AND still have to get my tires balanced somewhere else. Every other time I’ve had my tires rotated, balancing is included. I would not recommend this place and will not be returning.
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October 2023 by J Czeee
Same great employees giving same great service. I return to this place every 5 to 10 years for service or tires and they are the best. Always a satisfied customer.
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September 2023 by James H.
Beware!!! I came here to check on my suspension because I was going on a road trip to Tahoe. Instead I was pushed by the receptionist to get an alignment. I didn't really need one but I decided to install wobble bolts that bought a while ago. But my main reason was to check my suspension since my car was making funny clicking noises between the speeds of 20-30mph. Any mechanic would notice that I have leaking around my CV boots and tell me that I might want to check my drive train especially since I take this vehicle off-roading. I ended up getting a second opinion from another mechanic in Sacramento and he suggested that I change the axle. I got one more opinion from my mechanic in Truckee and he said the same thing and we actually changed it. So unfortunately, after you change the driveline you need to get an alignment again. They already charged me $300+ for the alignment which I didn't need. I really needed a new front axle. So I called them on Tuesday and I explained the situation and they said they would give an alignment over the phone. I arrive today and they totally said that I had to pay for an alignment because I got the front axle installed somewhere else. I wasn't trying to get a free alignment. I was an unhappy customer because my car was unsafe to drive and they didn't help me with my concerns. Instead they just offered the same service they give to everyone. So take note: only go here for basic alignment needs. They can't handle anything else. I told them straight up that I was an unhappy customer and they didn't do anything to resolve that issue. I think they have great mechanics, but their management and customer service needs work! Please go else where if you're looking for good customer service and more custom work. I will not be back!
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September 2023 by Danielle Madison Williams
Amazing, friendly customer service. Very thankful they were able to patch my tire right away. I will definitely be back when I need a new set!
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August 2023 by Sirak T.
The service is great, and the people who work there are amazing. They are friendly and funny, which makes you feel relaxed. If there were more than five stars, I would be happy to give more. I am extremely satisfied!
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August 2023 by Amanda Z.
I continue to get fast/quality work on my tires- whether a full install or patch repair.
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August 2023 by Yunbo Liu
Great staff and wonderful experience. I hit my tire on the curb and got a cut on the sidewall. I was terrified and don't know what to do. Don's staff are super helpful with getting me a reservation ASAP. Then when I arrived here the specialist took a look and comfort me that it's okay to keep driving but monitoring the tire pressure from time to time. It's a huge relief for me. I suppose when the people who sell tires tell you you don't need a new tire, you really don't need a new tire :-) I'll definitely come back when I need a new tire and recommend Don's to my friends.
