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July 2024 by Cesar Barragan
Manager at North Berkeley enterprise office and staff are courteous, effective and flexible. It is a pleasure coming to this office.
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July 2024 by Kaleb June
Rented from them recently (summer 2024). I booked late (12 hours prior to rental) for a last minute trip to San Jose, and they accommodated me the best they could. I asked for a compact size sedan, but due to low stock that day and some cars with lingering cigarette smell inside, the service rep Tony was kind enough to offer me a clean truck to keep me from more waiting. Tony was very friendly. I would recommend renting from here and will do it again.
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July 2024 by Ahtisham Pampori
Consistently excellent service, everytime!
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June 2024 by Ben Kazez
Friendly staff and fine cars, but in typical Enterprise fashion: long waits and process for the pickup, questions about why you’re renting, upsells to bigger cars. I got the damage waiver just in case, and ended up with a mark on the side of the car. They asked me 10 mins of questions, where it was, what happened, who I was with, etc. I suggest searching for nearby locally-owned rental agencies - way faster pickup, more genuine service, and if something happens and you have the waiver…it’s waived. Saves a lot of time.
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June 2024 by Maggie Blanc-White
I was in an accident and needed a car till I got things figured out. I was surprised that I was put into an Audi Quatro and had a fun week driving this luxury car. But the really experience was the polite and attentive staff. Great experince.
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June 2024 by Damian Serafini
I recently rented a car from Enterprise, and my experience quickly turned from promising to infuriating. It started off on a positive note with a very polite shuttle driver who made the ride to Enterprise pleasant. However, upon arrival, I was hit with a major disappointment. I was informed that I couldn't rent a luxury vehicle because I am under 21. This policy was frustrating enough, but what really made my blood boil was the inconsistency and lack of consideration in their handling of the situation.
The rental was being covered by my insurance company, and the staff mentioned that with a manager's approval, an exception could be made. Yet, when they approached the manager, he flatly refused without being given any further information about my insurance coverage, the car I currently drive, or any other relevant details. To make matters worse, an employee mentioned they had a Tesla that nobody wanted and couldn’t rent. I would have happily taken it, but this option was never seriously considered.
I believe this situation was handled incredibly poorly, and it felt like my request was dismissed solely because of my age, without any real thought or consideration. It was as if they couldn't be bothered to actually assess my specific circumstances. While the staff members I interacted with were nice, I never got the chance to meet the manager. From the way the situation was managed, it seemed clear that my request was simply brushed aside.
Adding to my frustration, the overall condition of the pickup area was appalling. I was shocked to see a bag of drugs on the ground, which was extremely alarming and indicated a complete lack of attention to cleanliness and safety. Furthermore, there were cigarette butts scattered around, showing a clear neglect for maintaining a decent environment. While we were there, another customer had to leave and go to another rental car company due to a similar problem.
Overall, while the staff was courteous, the way my rental request was handled and the disgraceful state of the pickup area made for an incredibly disappointing and infuriating experience. Significant improvements in both customer service and property maintenance are desperately needed.
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June 2024 by Melia Brady-Smith
Very great service and very very good prices for renting a car. They have multiple types of cars available ranging from small to larger. The cars are cleaned and washed as soon as they are brought back to the lot to ensure a fresh and clean car for the next renter. This is a really great enterprise location. But if you are going to go here and not use a credit card, please make sure that you have your paperwork ready (call ahead if you need to to verify what paperwork is required if you are paying by debit card). And as always, treat the staff with respect! They have done an amazing job and deserve to be treated great for that.
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June 2024 by anne bermingham
The car worked well. The staff were very helpful and answered all our queries promptly.
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June 2024 by alan tran
Reserved a car, 3 hours later at the Enterprise rental, the staff said they don't have the economy car I had reserved through Costco car rental. He tried to upsale me another car, $11 more per day. I refused and took Lylf back home. I called Costco and talked to Costco customer. The associate admitted that Enterprise takes too many reservations but doesn't have the car.
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May 2024 by Micah Robinson
(I've rented at this location before without issue, so I thought I'd return. I did everything the same way as I did in 2021) Reserved a car online for a 10 day rental with the possibility of me needing 14 days, scheduled pickup for 2pm on 5/7/24. Walked down to the pickup location from my house (approx 2 miles). When I arrived the car was there, cool. Pull my card out to pay, provide my license and the woman tell me the policy is to show check stubs and a utility bill due to me using a debit card. My debit card has a Visa logo and can be ran as credit, since I walked 2 miles to get here I didn't have a utility bill on hand, but I had check stubs on my phone. The name and address on my ID is the same as the name and address on my check stub, which is also the same name as my debit card. But since I didn't have a utility bill I was denied. Considering that fact that I'm a returning customer enterprise should have been able to overlook something as minor as a utility bill. I ended having to take my money to Hertz rental down the street. I sprung for a 16 day rental since they were willing to do business with me.
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May 2024 by Kerry
Super nice people and so considerate. I’m happy for their business.
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May 2024 by Jan Thomas
Great service & staff Marie & Laili!
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May 2024 by Blatch Man
I rent from them regularly. Always fast and efficient. Tony was very helpful, and patiently addressed all of my questions.
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May 2024 by Bill Swartz
Bad: Car I reserved was not actually available
Meh: Wait time. Even with reservation, it probably took a full 15 minutes to leave with the car.
Good: Large, clean facility, helpful employees, lots of locations and they are flexible where the car is returned
Great: They went the extra mile to make up to me the inconvenience of not having the car I had reserved
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April 2024 by Matt Snyder
I worked with Antony and he treated us incredibly well. The pickup and return process was quick and pain free. I had questions regarding the way that damage and insurance works as well as tolls and vehicle returns and he was thorough and knowledgeable. I rented a Tesla model 3 and the car was wonderful too. It was fairly new and very clean. I travel frequently for work and rent cars often. This experience as a whole was well above and beyond my normal expectation of a rental agency. Thanks, Tony!
