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March 2024 by Hana Kozuka
If you are working through insurance, go somewhere else. Not timely. When I went to pick up my car one of the headlights had not been replaced.
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March 2024 by Alissa Appiah
got into a car wreck that totally messed up the entire drivers side of my car. 2 weeks with fix auto and my car came back looking brand new! they re-tinted my windows, cleaned my car inside and out (WOW) and were super courteous and kind the entire time. I'm so grateful they partner with State Farm!
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March 2024 by Vieneese Stanton
I loved working with this shop. They have excellent communication. Everyone was very kind with awesome customer service. They even returned my rental car for me so I didn’t have to deal with the hassle. They were informative and they did a great job. I will absolutely be returning to them for any future needs.
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November 2023 by Joseph OConnell III
No complaints whatsoever. Great communication from FiXit Auto in Berkeley. Our car was ready when they said it would ready. Also, super cool of them to give our car a free car wash and detail. Highly recommended!!Service: Body & Trim
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November 2023 by Valerie Barntsen
The customer service was great! Kept me up to date and were very personable.I would return (hopefully won’t have to) and will recommend to friends and family! Oh, and did an excellent repair job!!Service: Body & Trim
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November 2023 by Susan Fuller
My repair was complicated as they found several problems not seen I. The original estimate and timeframe. They kept informing me of the additional work and time. I wasn’t happy as the time went on. But in the end they made it right financially and repaired my car perfectly. My 14-year-old car looks BRAND NEWService: Body & Trim
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October 2023 by Mausmi Mehta
Stay away from Fix Auto Berkeley, even if it is recommended by your insurance company. A simple bumper and fog light replacement went from 5 days to 10 days and counting. They keep ordering new parts, a week after I dropped the car off, and of course continue to bill my insurance. If the guy on the phone says “a hard 1pm today” don’t expect it to be done until maybe 3 days later.
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October 2023 by mausmi m.
Stay away, even if recommended by your insurance. A simple bumper and fog light replacement went from 5 days to 10 days and counting. More parts kept needing to be ordered 10 days after I dropped my car off and of course they kept billing my insurance.
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October 2023 by Francine Riv
I had an excellent experience with Fix Auto. Although, it wasn’t the “Fix” experience since my car was a total loss after Jimmy checked but it was the warm welcome, the accommodation he provided for someone who needed it the most after the collision. I was still shaken up and he didn’t hesitate to give me the most excellent customer service! I’d like to thank Daniella ( I hope I got the name right) and Samaan for being so kind and welcoming! Thank you from the bottom of my heart! Wish you all well!
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September 2023 by Deb D.
I had some repair work done at Fix Auto Berkeley. The cost seemed reasonable, as did the timeline for repairs. However, subsequently, the timeline kept getting pushed back; finally, as I had travel scheduled--that I had rescheduled twice to accommodate the timeline getting pushed back, I said I needed my car back. They told me that they would complete the repairs by the EOD that day. I picked my car up and everything looked fine, but the first time I got on the freeway to drive the car, about 30 minutes into the drive heard a loud scraping noise coming from the car. I pulled over as soon as I could, alarmed and not sure what was going on, and discovered that my entire guard in the front, and in the back where they had done repairs, was coming off. Not only was it completely torn because it had been scraping on the road while I was driving, but also it had scraped up the entire front of the car where I had just spent over $4,000 to get it repaired. Looking through my car, I found what seemed to be leftover and used nails, nuts, and bolts on the backseat and in the trunk of my car, which to me suggested that they hadn't put the guard back on securely and that they had forgotten to put that part of the car back together. The entire guard is ruined, the front of my car is scraped up, the car is not driveable, and I am going to be out extra money for car rentals, a tow, and a significant amount of my time. When I called them to tell them about the issue and request that they a) fix the car and the damage caused by the faulty repair; and b) request that they cover the cost of renting a vehicle for the time that the repair would take; and c) tell them that this issue caused me to miss out on an event with family and a ticketed event, where tickets I paid for went unused, they were rude, cut me off, and said they wouldn't do anything until I they saw the car and I could prove that it was the shops's fault. Again: THE SCREWS FROM THE GUARD WERE IN THE BACK OF MY CAR. Please consider taking your car somewhere else.
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August 2023 by Laura Silberstein
Excellent body work on 2008 Subaru Forrester on side front & back quarter panels (one from recent fender bender; I added in other dings , scratches & holes from over the years for a complete makeover). Car delivered nearly ONE WEEK ahead of schedule & on budget with no surprises. Complete computer diagnostic on all systems immediately before release (no extra charge). Convenient rental car drop off & return offered. Professional, efficient, friendly staff. Jimmy is the best.Services: Painting
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August 2023 by Mark Miller
Outstanding Customer Service, excellent workmanship, accurate estimates of cost and time to repair. Operations Manager Saaman sent text updates each morning on status of repairs, and made process painless even when dealing with obtaining parts, and worked tirelessly with my insurance company to ensure all repairs were approved. Thank you!I am a prior customer and have highly recommended Fix Auto -Berkeley numerous times to friends and family.Services: Tires
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July 2023 by Shelby Windmuller
I had the most amazing experience with Fix Auto. I came to be introduced to them under not the best circumstances as I was hit by someone but Samaan immediately came to my side and guided me through the whole process. Samaan and his team were enthusiastic and confident in being able to get my car fixed. They stayed in contact with me and gave me updates throughout the fix and were able to get my car fixed in only 3 days!! I will never go anywhere but Fix Auto with my auto needs. Can’t recommend them enough! They turned a sour experience (of getting hit) into a way more pleasurable one!Services: Painting
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June 2023 by Alex Bermudez
Fast, communicative, & flexible. I was hit by a smash & grab in my Dad’s new 2023 Small SUV— like many in the Bay Area. Our repair had a wrinkle that Samaan helped us with the whole process because I was not an authorized driver on my insurance policy so there were insurance hang ups. They were as proactive as they could be, meanwhile it was insurance delaying the process. I really appreciated Samaan’s texts about progress of the vehicle and managed his resources so well that there was a ~4-5 day turn around. Fix Auto Berkeley were able to fix the car window before my father was even out of the Hospital.Please note they share a parking lot with apartment complex next door; so the line of what is their’s is a little blurry. Just ask the team inside and they will be more than happy to help.
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May 2023 by Keith P.
Been meaning to write a review for this place for the longest time!! Everyone here was extremely professional and courteous. The work done was exceptional and well beyond what was expected! Also done sooner than expected! If I'm ever in an accident again, I'm coming here!!!
