Focal Point Opticians provides excellent customer service in a comfortable, professional, and competent atmosphere. Customers describe a very positive and enjoyable overall experience, with many planning to return. The service is noted for being very friendly and helpful, even for visitors from out of town. The staff is remarkably knowledgeable, patient, and consummate. They are well-informed, customer mindful, and give candid feedback, walking clients through the vast collection of frames. They clearly discuss the scientific particulars of lenses and customizing options, helping clients choose the right pair for their face and requirements. The team is also adept at repairs. While not the cheapest, you get what you pay for. The lenses made are spot on, and the frames are high quality, often lasting for many years and garnering compliments. Customers are very happy with their selections, often choosing frames they wouldn't have picked on their own. The common sentiment is that you won't be disappointed and should try them.
I purchased new frames and special lens here about a year ago. Excellent customer service and follow up. Planning to return soon for updated lenses and new frames.
May 2024
Thoughtful and did a great job quickly fixing my sunglasses!
October 2023
Very friendly. Only optician I called that would see me - even thoughts I'm visiting from out of town. I'd bent my glasses in a fall, and he fixed them.
