Focal Point Opticians provides excellent customer service in a comfortable, professional, and competent atmosphere. Customers describe a very positive and enjoyable overall experience, with many planning to return. The service is noted for being very friendly and helpful, even for visitors from out of town. The staff is remarkably knowledgeable, patient, and consummate. They are well-informed, customer mindful, and give candid feedback, walking clients through the vast collection of frames. They clearly discuss the scientific particulars of lenses and customizing options, helping clients choose the right pair for their face and requirements. The team is also adept at repairs. While not the cheapest, you get what you pay for. The lenses made are spot on, and the frames are high quality, often lasting for many years and garnering compliments. Customers are very happy with their selections, often choosing frames they wouldn't have picked on their own. The common sentiment is that you won't be disappointed and should try them.
Outstanding experience at Focal Point! Bob and Annalise were knowledgeable, attentive, and incredibly helpful in guiding me through their vast array of stunning designs to find the perfect pair. Exceptional quality and service — I’ll definitely be back. Highly recommend!
February 2026
Focal Point have been my opticians for over 30 years. I can't say enough about the quality of the eye wear and their personalized customer support. I am a loyal customer.
December 2025
I was visiting Berkeley and had a problem with my glasses and called Focal Point. Not being a regular customer I didn’t know what to expect but the repair turned out to be a bit tricky and Annalise managed to make the repair and was so courteous and professional in the process.
