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March 2024 by Jeremy T.
A little over ten years ago I moved to the Bay Area. I've always been a car enthusiast and I do a lot of my own work, so I really appreciate clarity, honesty, and value. When I moved to the East Bay from the South Bay, I was really worried about losing my car shop. It takes so long to find a good mechanic and when you do, it's even harder to let go. After a mediocre experience at another shop in Berkeley (a story for another time), I talked to Griffin about a necessary water pump replacement on my Audi. It's a common repair on these cars unfortunately. It's also very complex and is tough work (tight spaces and fiddly parts). Griffin provided me a very reasonable estimate and stuck to their pricing. They're communicative and have an excellent shop. It's also nice to work with some folks that appreciate and know their way around aftermarket enhancements. I'll be back for my routine service. I'm very impressed and happy with the work.
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March 2024 by Jim N.
This place is one of the best places to bring your car if you're an enthusiast and want it to get the best of care. All the people here: including Terry, Curly, Natalie, Parker and Chris are fantastic people. They really pay attention to the things you want and try hard to work with you to get what you want done, in the way you want. I always feel good whenever I'm there, knowing that my car is in good hands. I'm a picky perfectionist but I've never been disappointed with the work they've done.
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January 2024 by Ernest L.
Natalie and team were super responsive from the moment I contacted them via email. Once we had a broad idea of what I wanted fixed on my B6 S4, Natalie was able to immediately squeeze me into their calendar, and began diagnosing the problems I brought up. Throughout the entire process, I received near-daily updates regarding the repairs, observations, and additional work needed to complete the repairs. Although Natalie mentioned they had a busy week, the repairs were complete within a few days after dropping my car off. Awesome service, and even better communications.
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January 2024 by Kelly B.
These guys were fantastic. Our daughter's check engine light came on the day before she returned to college in Berkeley and got it initially diagnosed locally. We were refferred to Griffin and they knocked it out of the park. They were able to schedule an inspection immediately and ended up fixing the problem the same visit. They were creative and their experience led them to fix the problem for a 3rd of the more expensive and obvious solution of replacing major components that our local VW specialist was advicing. They took wonderful care of our daughter and her car.
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July 2023 by Colin W.
I have a 2009 Audi A3 3.2. Griffin is not only doing the scheduled maintenance, they are helping me with modifications as well. The staff is extremely knowledgeable, the work is always well done and they are guiding me to adventures I can have with my car as well!
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July 2023 by Walt S.
The Griffin techs fix things I didn't know needed fixing, standard operating procedure. Best, I'm confident driving my 23-year-old Audi to the east coast and back after they tell me it's good to go. Service doesn't get any better...
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June 2023 by Quintus H.
My experience was pretty bad. I took my car it because I was having engine problems and I wanted a quote and full diagnostic and they made me sign a payment contract before conducting their work. I had to call back multiple times before I got an actually response and it took them a week and they weren't able to actually tell me what was wrong with it just what they thought could be wrong with it which was frustrating because I paid them to figure out exactly what was wrong with my car but they gave me hypotheses that any base level mechanic would. Then when I tried to ask more questions the lady over the phone (Natalie) was very rude and kept cutting me off. She continued to do it on and on and I could not finish my questions. When I tried asking her to let me finish she got defensive and was rude. I paid what was due but I'm not satisfied and won't be coming back.
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February 2023 by Liz S.
These folks are so kind, so wise and SO FUNNY. Curly, Natalie, Nate, Terry, the guy with the ear gauge things, all of them are awesome. I can't imagine taking my car anywhere else. Also, they service lots of fancy-pants cars, so your car will meet some posh friends.
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February 2023 by Jim Nesta
It's a good place with a good selection of high-performance chemicals and some nice hardware upgrades for your sports car. The people are nice and friendly.
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January 2023 by Linda Shih
Great service, great people to talk to for any questions. They provided me a quote that was really good compared to other places and quality is top notch. They even suggested I replace some extra parts due to known faultiness of VW water pumps which can save me few thousand in the near future, thank you!
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January 2023 by Dionne G.
I brought my Audi A-3 in for problems with my warning lights and coolant system. Nate checked me in and kept me informed every step of the way. I was pleasantly surprised when he called me the next day to say that it was ready and nothing major was wrong. I appreciate the friendly, honest and efficient service!
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October 2022 by Kevin G.
Great work done by the mechanics. Have done work on my last too cars. More so on my Audi S3. Coolant system, brakes, suspension systems, along with harness for track duty.
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October 2022 by M K.
What a wonderful project Curly and his team just completed. Remember No rush job Prepare to pay for Value
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August 2022 by Mike L.
After two months of costly nonsense at a nearby VW dealership, I brought my 2019 e-Golf to Griffin Motorwerke. Great experience. MG's employees are personable, truthful and knowledgeable. And their prices are reasonable--on average, 25 to 30 % less than quotes I got from dealerships.
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August 2022 by Luis Ferguson
Long overdue review for my guys at Griffin!I have an 18 Passat R line, that they've worked on multiple times now.Boost leaks, 60k service, complete front end suspension rebuild, new set of tires... Even helping me diagnose a broken fuse when I bought a new Radar. They've done a little bit of everything for me and my car. I've even been able to order oil through them, for DIY service. Super prompt, and great on timing.Overall, great group of knowledge guys. I don't trust many people with my car, but know that the guys working here have my best interests in mind, and know how to unlock the best and full capabilities of my vehicle.
