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April 2023 by Thanos K.
Avoid Avoid Avoid. They assigned me to Viktoriya. I went there, She did not finish my filing, she was SUPER SLOW and asked me to go back (thought it'd be waste to go elsewhere and start all over -> so decided to go back. BIG MISTAKE). I called, texted, emailed multiple times to get the follow up appointment. They kept forgeting? to send confirmation. Finally -I had to go there on a Sunday. Guess what.... our advisor was not even there. She called me 2 hours later and told me that she didn't know I was going. UNPROFESSIONAL, SLOW, INNEFICIENT, RUDE. They failed us big time
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April 2023 by Horacio Concha
Great service and fast filing, I'll keep doing my taxes here!
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April 2023 by Olga Gabris
Online tax return is a major time-saver, highly recommend.
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April 2023 by Christian M.
I don't normally write reviews but this place needs to get it together. I understand last minute filings and people being overwhelmed BUT at least communicate. 1st visit I came in to do a drop off, the person who took my documents didn't even assign them to a tax preparer. 2nd visit the tax preparer saw my documents for the first time (this is after 3 days of my documents being at the office). So the tax preparer said that we should reschedule a meeting and that they would be done with my documents by then.NIGHT BEFORE MY MEETING THEY RESCHEDULE WITHOUT CONSULTING ME (during my work hours) and not only do they reschedule me but they have it set to another location. If you are unable to complete the return why not just admit it and let me find someone else... I've been going to the branch in Milpitas CA and they have always been great but the University one gets ZERO STARS.I'm currently here at another branch and the prepare viewed my file and said that NOTHING WAS ADDED OR DONE.
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April 2023 by Thanos K.
Avoid Avoid Avoid. They assigned me to Viktoriya. I went there, She did not finish my filing, she was SUPER SLOW and asked me to go back (thought it'd be waste to go elsewhere and start all over; so decided to go back. BIG MISTAKE). I called, texted, emailed multiple times to get the follow up appointment. They kept forgeting? to send confirmation. Finally -I had to go there on a Sunday. Guess what.... our advisor was not even there. She called me 2 hours later and told me that she didn't know I was going. UNPROFESSIONAL, SLOW, INNEFICIENT, RUDE. They failed us big time
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March 2023 by Gaby H.
Worst service ever. I called the day before to make an appointment. I drove an hour to get there and took time off. Only to find out that they had canceled appointment. Don't go here.
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October 2022 by Steven H.
I have used their services 8 more years than I ever should have. They refuse to do any write offs that I qualify for. The emerald card is a scam. And they are refusing to fix their mistake that is costing me over $2k despite their "peace of mind" guarantee.
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October 2022 by Richard C.
The online program is a rip off. They add on charges after you have commited hours into your return. STAY AWAY.
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June 2022 by D W.
H&R Block did my taxes for the first time in March of 2020. This was my first time with H&R. The rep who did my taxes, Max Track, is no longer with H&R though he attempted to be helpful even though he was not employed with H&R when I received two letters the IRS. Despite numerous times trying to reach someone at several H&R Block offices (Berkeley, Oakland Temescal, SF., Temescal, Castro Valley, etc.), only one person returned my call. It was not until the spring earlier this year that I was able to reach a manager at the University Ave. office. Abdullah was very responsive to my calls and attempted to get me assistance. He referred me to an Oakland Temescal rep, Nga Truong, on March, 15, 2022. As soon as she learned I was not there to have her do my taxes, she became suddenly impatient, abrupt, and clearly unhappy that she had to deal with a case belonging to a previous rep. I have never met someone so blatantly rude. Prior to and after Ms Truong, Katherine Krohn from the University Ave. office tried to assist. She was very knowledgeable and patiently walked me through the tax return. She, in fact, pointed out that I should have received $824 refund from the Department of Treasury. She did not offer to contact the IRS on my behalf. I therefore asked Abdullah the Berkeley manager for (1) the Thank You $25 that should have given me for the new client coupon, and 2) a refund of the $45 I paid for Peace of Mind. He said he could not and referred me to Jessica Roughton, a District Manager in Pleasonton. I emailed her today and also asked if someone who can answer the question about the $824 I should have received from the Department of Treasury. Prior to her, I tried to reach three other H&R managers but never gotten a response, the exception being Abdullah. In general, I highly recommend people look elsewhere for tax assistance. The person who referred me has himself taken his business elsewhere. I will post a follow-up as to whether I get a response from H&R's District Manager.
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April 2022 by Zack Pittman
Called and scheduled an appointment to get taxes done about three weeks before tax deadline, that’s on me. A few days after I scheduled they called and cancelled and said tax person was no longer there. So they rescheduled me for the 10th, a little to close. Had an appointment at 9am and arrived and they didn’t open until 12. Hella shady to schedule that way. Just use TurboTax, these people use the same software it just looks different.
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March 2022 by Christine S.
Please take this as a cautionary note. DO NOT USE THIS TAX SERVICE. If you run into problems -- which I did, through no fault of my own but because their system mixed me up with another taxpayer -- be prepared to wait forever on hold any time you call, and don't be surprised if you get hung up on along the way. Reaching them is impossible, unless you make it your full-time job. And at the local level, my tax preparer in Berkeley, California, has had my forms for a full month without actually doing my taxes. I used HR Block for 25 years and after this horrible experience, will never use them again. I wish I knew how a good company became so bad with not only customer service but in providing a basic service.
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February 2022 by Anthony S.
This place had schedule this to see someone they said i did not have appointement they could not be bothered poor customer service tax préparation was very rude i cannot do your taxes until 2 weeks. This is the 4th time this happen to me . Dont let waste your very upset please do not give them any money.
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April 2021 by Tassi Tufono
I've always used h&r block and I've never had a bad experience you guys are the only people who has ever did my taxes
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April 2021 by Paul Kevin Anderson
Easy to schedule appointment and quick completion of taxes.
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April 2021 by Pamela Jackson
Great Service Very Attentive.
