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November 2023 by Kat M.
I have been an electric wheelchair user since 1979. I've never had such pleasant experience dealing with a wheelchair repair shop as I have had with Independent Life in Berkeley. They contacted me after an airline damaged my chair as they handle airline repairs. The wheelchair technician came to my house to pick up the chair, repaired the damage and brought it back a couple of hours later. They were all so easy to deal with and took care of all of the billing and other arrangements. Right now I use them for as many repairs as I can. They always come exactly when they say they will and often deliver my chair back sooner than they say. Very professional and extremely easy to deal. Every time I call, I immediately reach the receptionist who is knowledgeable about all things going on in the shop. If she is unsure, she finds healthy answer calls me right back. I couldn't recommend them more. Ian Francis is the main tech and he is so knowledgeable and a pleasure to deal with. Capable, fast, efficient, reasonably priced and professional - - what more could you ask for? Independent Life (510) 868-2185
[email protected]
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May 2023 by Photo S.
The nice gentleman I think his name is Rowan helped me and put the oxygen tank together without even me asking for it. My son gets cluster headaches and I needed that. Thank for going way out of your way. Will surely be back.
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July 2022 by Edna M.
Rented a wheelchair here for my cousin. Everything worked fine. Later, I rented one for a friend who wasn't doing well. That worked fine, too. They did what they promised and charged a reasonable price. And they know their equipment!
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September 2021 by Megan S
My experience with ILM, beginning in 2016 when I needed both wheelchair and clinical bed repairs, has been wholly positive. My hi-level power wheelchair needed several major repairs and when my insurance company referred me to ILM I was skeptical at first. A small medical supply place and not ***********************?? I was quickly reassured when *** was able to accurately diagnose my chair, effectively deal with the massive paperwork, and quickly repair my chair after all the parts came in. He became my new 'gold standard' of DME repair. And then came a further challenge -- my ************** hi-lo bed needed a new remote control, which couldn't be replaced as it had become obsolete. *** helped clarify what was needed from TM (not easy as it was new staff), problem solve and repair my very expensive bed. Then he got a half-ton, full clinical bed out of my 2nd floor apt. I wouldn't have made it through that year without this "small" medical supply place. Countless times since then *** has provided consultation and 'roadside checks' for oddball wheelchair problems, always in the most appropriate and generous fashion. He's always honest and caring about the equipment or the fix, even if the news isn't what one wants to hear. And then he helps you figure it out and get it done. Pure gold.
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September 2021 by Megan S
My experience with ILM, beginning in 2016 when I needed both wheelchair and clinical bed repairs, has been wholly positive. My hi-level power wheelchair needed several major repairs and when my insurance company referred me to ILM I was skeptical at first. A small medical supply place and not ***********************?? I was quickly reassured when *** was able to accurately diagnose my chair, effectively deal with the massive paperwork, and quickly repair my chair after all the parts came in. He became my new 'gold standard' of DME repair. And then came a further challenge -- my ************** hi-lo bed needed a new remote control, which couldn't be replaced as it had become obsolete. *** helped clarify what was needed from TM (not easy as it was new staff), problem solve and repair my very expensive bed. Then he got a half-ton, full clinical bed out of my 2nd floor apt. I wouldn't have made it through that year without this "small" medical supply place. Countless times since then *** has provided consultation and 'roadside checks' for oddball wheelchair problems, always in the most appropriate and generous fashion. He's always honest and caring about the equipment or the fix, even if the news isn't what one wants to hear. And then he helps you figure it out and get it done. Pure gold.
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September 2021 by Alex Thornton
Do not, I repeat do NOT!!!, buy anything from this deceptive company. They act so nice to your face, the obviously fake kind, but I fell to the tactics because my grandmother was in dire need of a walker with wheels. We didn’t buy the top top of the line…the “ Mercedes“ because my grandmother didn’t like the comfort of the seat. So, we went with the step down model. All of the services and repair options they offer seemed so enticing. How could it go wrong? After spending $300 on a walker I asked if I have any problems could I bring it back and they said “of course.” While walking with my grandmother to a doctors appointment last week the front tires of her walker hit the crack in cement (you know, the one that is always between sections of cement on walkways?) and she instantly rolled over her walker as it tipped forwards. She hit her head, scraped and bruised her legs and arms up. So we go into this medical supply store, only a month or two after our purchase, to see if they could help. We even wanted to upgrade to the most expensive model, regardless of price or comfort because it didn’t tip. I even demonstrated it to the sales person. She said their was nothing wrong with the product so they couldn’t do anything about it.
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September 2021 by Mary Turner
I’m writing my first review. I’m 81 and this place doesn’t care about the elderly. It’s only about the money to them.
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September 2021 by REGINA THORNTON
Elderly Safety Matters. They sell walkers that flip over with elderly and refused to help out. Elderly people that pay out of pocket - beware. Their policy doesn’t help anyone get Independent Life but their owner.
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September 2021 by Steven Thornton
NEVER NEVER NEVER SHOP HERE!!!
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April 2021 by Bee F.
Really?!! Not so independent. This place is a rip off. First check their prices online. Totally inflated. Then check their policies before purchasing. They are predators and wouldn't let me return an unused, untouched product that a friend picked up for a severely handicapped person. How is this helpful!??? You said signs are posted but the handicapped person was not there. Maybe rethink your policies to help people become more independent.
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August 2020 by Flowers E.
Always have received outstanding service from day one. Only place I shop for medical supplies for my elderly mother.
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July 2020 by Elvia B.
What a crazy time to break your ankle. And I was happily surprised that Independent Life Medical Supplies was able to deliver my Knee Scooter in just a few hours! The delivery man was very nice and explain to me how to use it. He had gloves and a mask on. Thank you thank you thank you so much for your quick response and delivery I will definitely refer you to all my friends.
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June 2019 by N E.
I cannot day enough about my gratitude to this company for their outstanding customer service and product. While we live 400 miles away, we needed to rent 2 wheelchairs for two 91 year old grandparents, in order for them to be able to travel and attend a our son's wedding in Berkeley. This was efficiently and easily arranged, at a very fair price. The company delivered and picked up the wheelchairs at our hotel/wedding venue. This was perfect for our situation. Manager Marco, you were terrific!! Thank you, again.
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February 2019 by Karen L.
Conscious, thoughtful, knowledgable service by a very kind man. I was helped to open several packages and try on wrist supporters in different styles & sizes until I found the right ones. Great place!
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February 2018 by Amy K.
Super-nice dudes, really good prices - crutches were literally half of the cost at Walgreen's, and they had special tall-guy ones to boot. In my hometown, there was a medical-supply store that scared the crap out of me because they had a mannequin in the window wearing every conceivable truss, brace, and bandage; today, that decades-old trauma was relieved by the lovely Independent Life Medical Supplies.