Labcorp

Most Recent Comments

• October 2024 by Kaky
  This is the only LabCorp in the area that has a recliner. I'm prone to fainting, and every other LabCorp refuses to see me. FYI the staff said that LabCorp typically doesn't have beds/recliners. I went to multiple LC clinics before finding this one that accepted walk-ins, even after I made an appointment, and my chart says I am prone to fainting. I will use Quest Diagnostics in the future since they almost always have beds/recliners.
• October 2024 by Stella Butcher
  Went here today and Breann (not sure if that’s spelled correctly) was so nice and helpful. As someone who is scared getting their blood drawn and can get lightheaded, she made it simple, painless, and was super sweet!
• July 2024 by Molly B
  Very positive walk-in experience at this LabCorp location. Easy parking, quick and easy automated check-in, nice office waiting area. Carl at the front desk was especially nice and helpful. Much nicer LabCorp office and experience than other locations I have been to in the bay area.
• June 2024 by RICHARD ROSEN
  I set up an account with this office, and in order to access it, they must authenticate who you are, and you’re asked to answer 3 random questions wanting to know if you had ever been involved with certain cities or cars. I answered twice, and each time I was rejected though there was no indication which of the questions I answered improperly. Apparently this office knows details about my life that I don’t. After the second rejection I was locked out of my account, and now I have to jump through several hoops to unlock my account. Totally inconvenient and absurd.
• March 2024 by Allison Allison
  Unbelievably incompetent, both website and walk in site.
• November 2023 by Goopy Rossi
  I had a great experience at this LabCorp location today. Walked in without an appointment on a Friday morning. Kiosk check-in was smooth (ID and medical card get scanned so I didn't have to enter everything manually) then I was called up to the check-in counter within five or ten minutes. Shortly afterwards the lab tech called me and he (Julian? Julius?) was kind and professional. I was in and out in under 30 minutes.
• June 2023 by Tamar's Training
  easy parking, friendly helpful staff
• June 2023 by Maureen L.
  Yep, this Labcorp has earned its current rating. Going for routine labwork today, the front desk person was cold and indifferent, and the phlebotomist lacking in people skills. When the phlebotomist tried to force my left arm completely straight, I told her to please stop forcing it, that my elbow had been broken and doesn't straighten how she was attempting to force it. Her reaction: "How was I supposed to know?" rather than, "Oh, so sorry!" Boy, if you can use another service or a different location, I recommend you do. This Labcorp location is going to disappoint.
• March 2023 by Priya T.
  Not a bad experience until I realized they didn't test for two lab orders I gave them in person, printed on paper. It's a very simple task to enter it into the computer. They completely forgot to enter it in. It delayed a procedure for me and impacted my future plans since my doctor didn't have results of those two lab orders. Thank you to Jessie, who I spoke to afterwards who was very sympathetic to my situation and acknowledged that this was unacceptable. I decided to go to my medical clinic for redoing the lab test because I can't trust this clinic.
• February 2023 by Cathy N.
  Does anyone not teach the frontline staff customer service skills? On Monday, I arrived for fasting blood work and a urinalysis. Because of the latter test, I needed to drink some water so I was sent to the lobby for water from the water machine. Unfortunately, there were no cups. I asked the receptionist for a cup and she informed me she was part of Radiology not Labcorp so she couldn't give me a cup. She told me to wait for the Labcorp receptionist to return. After a few minutes of waiting, no one appeared. I was pretty "hangry" at the point in time. I went back to the only receptionist is sight who once again informed me she was "Radiology" and couldn't supply a cup for the water bottle. After much knocking on the door, someone from Labcorp came out and tried to find a cup. It took 5 minutes but eventually I got my glass of water and was able to complete my test. Couldn't "Radiology" have supplied a cup? Is it that complicated?
• February 2023 by J J.
  Stay away and go elsewhere if you can. Slow as anything, an hour wait, and they don't honor appts. And the guy at the check-in is snarky and passive-aggressive. Enjoy!
• December 2022 by WitchesKnowBest W.
  The worst experience with rude staff. I arrived with my lab paperwork. I waited in line. I was told to check in on their electronic system. I did. I got back in line. 10 more minutes passed. When I got to the receptionist I showed her my lab order. She said she could not read it. It was CLEARLY READABLE. I read the lab number to her. She said she could not take that info from me. I then called my doctors office. I was holding on the phone with doctors office who were ready to give her the info. She said she could not take that information over the phone. I go back in line. 10 more minutes pass. Then there were no patients in waiting room. I go up to desk. I am ignored. She rolled her eyes. I wait. I ask if she received my email with the lab work. I asked her if my doctor could email the lab request to them. She said no. Why not? She said no. Finally my doctors office sent ME the paperwork. I showed her a copy of it on my phone. She said she could not accept that. I then asked why she was being so uncooperative and rude. Then she started giving me a lecture on office professionalism. Finally, she agreed to have ME email the lab order to their email address. I did. After that I got in line AGAIN to ask if she received the email with lab report. Waited in line. The front desk person She would not answer me. At that time another woman came from the back. I waited. She did not ask me to come to window. Finally If she worked at Labcorp. She said she did. I proceeded to ask this new person if she received my email with the lB report. I then realized I was being given the runaround, and no matter how many hoops I jumped to get her and her co-worker to get the lab report they were simply not going to do it. I was asked to leave. Security came. I did nothing but ask questions. These women tortured me and treated me with 0 respect. I feel discriminated against and put through torture to get these women to do their job. I am 74 yrs old, a white woman with a Southern accent, and clearly have a disability with my knee. The two black women were rude, unhelpful, unprofessional, abusive, and caused me distress. I also got sicker because of them not allowing me to get my lab work done. I suffered elder abuse, neglect, harassment. The security guard was apologizing for what happened to me. The security guard told me that the two women have been reported in the past, and I am not the only one experiencing abuse. The security guard apologized for what went through, even providing me with information and encouraging me to report the women. I filed a complaint with Labcorp. I will now file a BETTER BUSINESS BUREAU complaint.
• December 2022 by Ronald B.
  This place was ok but their billing is wrong. Have already spent a lot of time on this without result.
• November 2022 by Jennifer F.
  Genevieve and Chanel did a great job providing me with the service, skill, and patient care that I need and desire! Thank you ladies!!! I look forward to seeing you for my next blood draw!
• October 2022 by Shane Taylor
  Completely disregarded multiple times at labcorp by Mrs. Shanelle. She rolled her eyes at our first encounter and gave me a sassy attitude. Claimed she was with another patient every time I attempted to check in or validate parking.She came out and closed down the kiosks. Clearly having a bad day and letting her attitude stand between her and patients.Unable to validate parking, unable to be seem during business hours.