-
November 2023 by Sol P.
Out of all the Lululemon stores in the bay the Berkeley location has the worst customer service. I took my husband's jacket for zipper repair and they said they don't do zipper repair. Since I've had bad experiences in this store, I took it to Lululemon in Corte Madera, what a difference!! They took the jacket in for repair and even offer me the option to get a new one. I don't understand how the customer service can be so different from one store to another one. The Berkeley store sales person lied to me! Lululemon has zipper repair services! Dont lie to people of you dont know!! I think the whole staff needs training at this location!
-
November 2023 by M-STER H.
I stopped by the store to return two pairs of sweatpants that I had ordered online. Easy enough I thought. However, the salesperson that was supposed to be helping me was very combative, insisting that the email that I was providing was not coming up in their system and then insisting that I needed to have the shipping receipt with me. When I asked if they could ask someone else for help, they lost their temper and began acting rudely. Fortunately, another customer, who said she was also an employee, simply showed them where to find the bar codes they were looking for and ... simple, done.The rest of the transaction, the salesperson was curt and smirking. For a simple return, I can't believe I had to put up with such disrespectful behavior from what Lululemon calls their "Educators"Loyal customer lost.
-
October 2023 by Amdr D
Amazing customer service.
-
August 2023 by Becky Chan
I love the staff/educators here, especially Laura. She is super knowledgeable about all their products, and goes above and beyond to help customers.I swung by today to see if I could exchange some shorts that I loved, but started wearing unexpectedly. Unfortunately, that pair of shorts I was looking for is being discontinued, but she said that I could come back anytime and would help figure out what newer model shorts would match the closest. I’ll definitely be back at this location.
-
August 2023 by Maherah Silmi
I stopped by today because I have a pair of lulus that are fraying at the seam and the young lady that helped me was not helpful at all, and was actually very condescending. She was asking me a bunch of questions, including what kind of work outs I did in my pants. I actually DON'T work out in my Lululemons and I take good care of them. I got a bad pair and instead of offering solutions, she was eluding to the possibility that I may have ruined them myself. I left more upset than when I came on. Now I have a defective pair of lulus and a bad experience at the store.
-
July 2023 by Sarah Moats
It’s a small store but the five stars are for the staff. They are always very friendly and helpful and it’s an overall good vibe in there.
-
June 2023 by Shan Wolff
Great staff! Less men's stuff but clean and organized.
-
March 2023 by Linh T.
They are too expensive to have no one answer the phone. Lululemon Company customer service is terrible !!!
-
January 2023 by Bearseok L.
I bought a Mist Over Windbreaker online, within a month after buying it, I only worn once. Then realized both arms started to have lots of pilings along the stitches, I contacted online, that I have been told I could try to return or exchange it in store. After I traveled all the way to the Berkeley store, the salesperson agreed to help me to exchange one with the same style but different color, after chosen the one I was going to swap, the store manager stopped her by saying it can only be repaired. So I had to come back and contact online for the refund. The in-store policy is only depended on the manager's thinking at that moment, which is inconsistent with their online policy.
-
December 2022 by Tosh C
Very rude and judgmental staff at this location. Never going back again.
-
November 2022 by Natasha K.
I popped into this location bc it's literally 5 minutes from my school. I can spend a lot of money in here lol It's so organized, the staff is super helpful, and they have tons of options and sizes. I live in Lululemon probably like most of you. The Align material is unmatched. There is a huge wall in front of the fitting rooms with instructions of how to care for your Lulu stuff. Omg- I never paid attention. So, I'm going to share it because also a lot of you probably didn't read it like me lol So you wash them separately, don't dry with cotton, and the Align is not meant to use for yoga. Oops. Following these suggestions will help your Lulu last longer! Also, you can get your stuff hemmed and they can ship or send to you. You just have to drop it off in store. The location is amongst other shops and the neighborhood is really cute.
-
September 2022 by Tiffany D
Phenomenal customer service. They altered and shipped my fiance's pants with in a week. Very impressed with the turn around time.
-
August 2022 by Adam Carp
Danika was so so helpful today! She made us feel right at home and was super attentive and nice. Had a great first lulu experience.
-
August 2022 by Namie S.
Picked up my alteration and my brand new white pants had many stains on it. The manager, Harry came by and was so rude, dismissive and condescending. He finally changed it to a new shorts but now i have to wait again for the alternation to come back. I think if you pay +$100 for a stretchy pants, it should come with a courteous service especially after waiting 3 weeks for the alteration, which by the way, no one notified me that it was ready
-
July 2022 by Charmeng “StarDesignsbyCharmeng” Robinson
Beautiful High Quality Clothing and accessories
