-
April 2023 by Sam L.
There was some driver blasting his music and then the older attendant said he didn't have the parts as I needed a bike chain for my 700cc. Poor response as it could be construed as AntiAsian racism
-
October 2022 by vivi bucci
Everyone at Lulu’s is very accommodating and helpful. It feels like a homey space where you can buy affordable and good quality new or used bikes. Great service :) Definitely will recommend for anyone who needs a bike in Berkeley! 5 stars
-
October 2022 by Jennifer Coffey
Excellent customer service. Took care of my old cruiser in an hour for a great price with care and kindness. Helped me with my ebike and referred me for additional service outside of their scope.
-
October 2022 by Richard Villagomez
Owner-run shop focused more on customer's needs than upselling. Good selection of well maintained used bikes at excellent prices. Thanks Dennis.
-
October 2022 by Laurence G Diaco
Dennis was super helpful and generous with our high school team. If you need a good used bike, support Lulu's Cyclery because they give back to their local community.
-
October 2022 by Jennifer C.
Excellent customer service. I took my old cruiser in for a tune up a couple of months ago, done same day at a great price. Today I took in my ebike for a few minor issues (loose handlebar alignment, squeaking brakes, tilted seat), and even through their not an expert at ebike repair, they made a few minor adjustments for free and sent me on my way. Even referred me to Mike's Bikes down the street to have the wheel aligned (Sidenote - Mike's bikes immediately turned me away since my ebike was a brand they don't service. They told me only Pacific will service my bike but the guy there is a "misanthrope." Their word, not mine. Customers in line agreed. I'm a little scared but will be going there soon to get my ebike serviced. UPDATE - went to pacific bikes today and also had excellent customer service and brake repairs for free.)
-
August 2022 by Google user
Everyone at Lulu’s is very accommodating and helpful. It feels like a homey space where you can buy affordable and good quality new or used bikes. Great service :) Definitely will recommend for anyone who needs a bike in Berkeley! 5 stars
-
October 2021 by Joe P.
I can't say enough good things about the customer service Dennis gave me and my vintage Schwinn. He went above and beyond. Truly cares about being a good human. Thank you Dennis, you took sooo much stress off my sitch.
-
October 2021 by Mallory S.
Owner was incredibly rude when I called to inquire about services because they were not open during their posted hours. He said when he would be back but that they are only open by appointment, which is fine but I didn't want to come back without an appointment. When I asked how to make an appointment he rudely repeated that he would be back at 4. Terrible service before even doing any service. No thanks!
-
September 2021 by georges m.
My husband bought a Brooklyn bike from Lulu's a few years ago. I got jealous and wanted one for myself. After a few quick emails (they are incredibly responsive) I was in their shop test riding! Dennis and Emily said they had an ivory Lorimer in their warehouse (my preferred color), but it needed assembly. In less than 24 hours I was riding that bike out of the store. Dennis and Emily are the best. It is SO obvious that they are extremely passionate about riding and want to share that joy. I cannot recommend their shop highly enough.
-
September 2021 by James Bramson
My son and I had a flat on a ride. Dennis fetched us. Got us fixed up and bikes were better than before. Amazing service. Great selection.
-
September 2021 by Liz McCarthy
Dennis installed my mirrors on bike and adjusted bike and seat height. We are so lucky to have Lulu's right here in Pt.Richmond. great service and great prices..
-
September 2021 by Patch P
Brought road bike for service, it had a bad unidentified creak and needed new bar tape. Came back riding like a new bike, new chain, seat post was cracked and I didn't know, plus attention to detail with tightening everything. Really good and fast service. Will definitely return.
-
August 2021 by Pat Lake
Brought road bike for service by Dennis, it had a bad unidentified creak and needed new bar tape. Came back riding like a new bike, new chain, seat post was cracked and I didn't know, plus attention to detail with tightening everything. Really good and fast service. Will definitely return.
-
July 2021 by Neerja Aggarwal
Dennis was very helpful and tuned up my bike to ride like brand new! Felt great to support a new local business. Highly recommend to both beginner riders like myself and experienced.
