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August 2023 by Andrea Paola Osorio Peña
It is ok. The services is ok. I got the classic manicure I felt that the lady was in a rush to get it done.
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July 2023 by Cecile Walker
I had a wonderful experience at Marlowe! Your basic mani-pedi, but in an aesthetically beautiful setting with very nice people! However, the cost is significantly higher than most other salons and therefore relegated to the very occasional treat as opposed to regular care of hands and feet.
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July 2023 by Nadya Kondrashov
Good salon. I have gone there many times and I think only once I wasn’t satisfied.
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June 2023 by Priscilla
Great services. Had mani/pedi. Definitely will schedule soon.
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January 2023 by Maria S.
I do not recommend this place. I got there 5 minutes late and they didn't want to take me. Only 5 minutes late. It's worse that if your late to a doctors appt!
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December 2022 by Jamie G.
I would like to commend Marlowe for making things right. Not only did they invite me back for another try, but said they would train their staff in response to my experience. That is stellar customer service! My mani/pedi with Anna was great. I went for my follow-up in mid-November (edit: it was actually October!) and the regular polish is still on my toes without chipping! I've already made my next appointment. Thanks, Marlowe!
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December 2022 by Claudia H.
Help staff , scrupulously clean, honored our reservation even though we changed it last minute. Really bright enjoyable salon will definitely go back
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December 2022 by Oneill
My partner and I want to Marlowe for a pedicure, we had a wonderful experience. The appointment booking was smooth, and the staff were amazing. Very courteous and timely.
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December 2022 by JA A.
I came here a few times in 2019 and finally returned today, almost 4 years later! I had a gel mani with Erica and she did amazing. She is also incredibly kind. Yes, this salon is pricey, but you are paying for the ambiance and service. I have always loved their complementary tea. If I still lived in the Bay, I would without a doubt be a regular. Until next time!
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November 2022 by Manasi P.
Really good salon. Clean and bright, decor and cheerful staff who are friendly. Would definitely recommend and go back.
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November 2022 by Anais Felt
The experience is relaxing - quiet environment with enjoyable music that’s not too loud, very few patrons, air filtering, mint tea. I am their target demographic and willing to spend more for a great experience and I like how the pay a liveable wage to their staff. However, they do not tell you how much the service will cost when paying at the front desk and ask you to pay with tip prior to receiving the service. I checked my card after and for a basic gel manicure and pedicure with 15% tip it was $191. I loved the vibe, but can’t justify more than double the cost of other salons for a basic service (no nail art!). Also, my manicure started chipping the next day and my toe nails were not filed to an even length.
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November 2022 by Molly T.
I've been going to Marlowe on and off for the last few years. I've begun going regularly because their staff is stellar! Yes, they're pricey but you're helping to keep a living wage possible, which is a rarity in a nail service industry.
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October 2022 by Sabrina Y.
We were given gift certificates and decided to treat ourselves. This is probably the nicest nail salon I have been too. They offered use drinks and I got a mint tea. The lady who did my nails was pretty quick compared to my two other friends. Everything was clean and sanitary and the vibes were nice. Would definitely come back again or gift it to a friend.
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October 2022 by Leah Spieler
Really pleasant experience, feels nice to know they provide benefits for the workers and pay attention to safety of products. Plus my mani Pedi later way longer than any other I've had!
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August 2022 by Kenneth O.
My parents came up to visit me from out of town today and I noticed my mom's nails all chipped. My dad wanted to rest at my place so I decided to surprise my mom and called the business to reserve her a mani/pedi last minute. I knew I was going to overpay for the ambiance of it being on 4th Street in Berkeley, but I wanted it to be special for her because I'm finally making good money and wanted to treat her. I dropped her off while I walked around and shopped up and down 4th street. At some point I came in to see how she was doing, and the first thing my mother said to me while she was still getting her manicure is "I don't want to continue with the pedicure. The technician is rude and harsh on my hands". So I told the front desk to cancel the pedicure and paid. While she was finishing off with her manicure I sat outside for a while waiting for her. It probably wasn't until another 25 minutes I saw my mom finally at the front desk that I came up to let her know I already paid. But when I came up my mom was telling the front desk that her technician was rude, abrupt, and left her at her seat while SHE, the technician, sat at another seat and had her nails done! My mom didn't know what was happening so she finally asked if she was free to go, and the technician simply said, "yeah". My mom became irate because her technician basically ignored her, gave her no notice that her manicure was done, and just left my mother at her seat while her technician got her own manicure! When I calmed my mom down after being upset outside, I came back in alone and inquired what happened and why was my mom mistreated and ignored. They couldn't tell me why. I didn't want money back because we still got our service. I didn't want a gift card, I just wanted to know why choosing a fancier place, and knowing that I'm overpaying, would lead to horrible experience and make someone feel mistreated and upset. I guess a fancier location and fancier ambiance doesn't really mean great service is included. Do not recommend.
