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October 2023 by Michelle L.
Betty was exceptionally helpful in addressing my inquiries about a futon. She wasn't pushy in promoting additional frames or unnecessary add-ons. I appreciate that all their futons are crafted in-house right here at the store! Supporting businesses that manufacture in the USA is important to me. I deducted one star due to a discrepancy: the names of colors on their website differed from those available in the store, causing confusion. I hope they'll promptly update their website to reflect accurate information. Personally, I find it easier to call in my orders. Moreover, the pricing is more competitive compared to other places I've obtained estimates from, and the quality is commendable. I highly recommend this establishment if you're seeking a traditional Japanese-style futon, proudly made in the USA.
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June 2023 by Tierney H.
We've bought two futons and one trifold frame over the past couple of years. Quality is always great and it's great to support a local business.We encountered some delays with our most recent order due to the weather and supply chain issues. It was a bummer but they handled it well.
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February 2023 by Jennifer C.
I was looking for a zaisu (floor chair) so I could sit on the floor with my low table and work without breaking my back; I saw online they sold two types, so I just visited the store during the day to check them out in person. After trying it out and discussing the type (foldable vs wood) I decided to purchase the padded foldable version right there and then, and the lady kindly let me know that because that was the floor model, they could take the (custom fabric) cushion off and put it on a new frame, and it would be ready for me the next day. I came back next day to pick it up and it was nicely wrapped and ready for me, the whole process was really straightforward and I love the fabric choices they have. I did not opt to get another custom fabric wrap made though I'm sure I could have, as I already really liked the design that was on it. Can't wait to try it out, and if I ever need some other furniture items (they have zabuton, which are the floor cushions) or if I decide I ever want anything with their custom fabric I'll pay them another visit.They take Apple Pay which was pretty nice b/c I know a lot of smaller local stores don't always have it set up, so that was a nice touch. Made it a lot easier since I didn't have my wallet with me that day.
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March 2022 by Asha H.
used to love this place. owner sold me something she knew was stained. offered "store credit" for return. as if i would ever go there again. like others of you, have taken it to another level. almost let it go, because of her fake-nice demeanor and b/c this is the berkeley neighborhood. all she had to do was be honest about it. something must have happened to escalate her greed or sour her on retail consumers. she has lost a longterm "regular."
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September 2021 by Molly Fivian
Creative elegance
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September 2021 by Tenzin Bass
I love the futon I ordered from this shop, great price and comfortable!
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June 2021 by Tierney Hamilton
We purchased a queen-sized shikibuton from Matsu to replace our air mattress for camping. I've always hated air mattresses so we were ready for something new.Our shikibuton was beautifully custom-made and ready within a few days. It was pretty affordable, made a world of difference for camping, and we now also have it available for house guests.
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May 2021 by Andrew Jaru
Very nice selection of Japanese fabrics and bedding. You've also got a wall of interesting Asian knick knacks on the tight side. This is one of the few places in the Bay Area you can buy tatami and associated furniture like mattresses, zaisu, zabuton and tea tables. The owner is very nice and was very transparent about back ordered items
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November 2020 by LIHONG ZHENG
Love their service and as a small business, they are doing best of the best. Most items are come from Japan. When I first walk in it just make me feel like I am in Japan.Love their service! Thank you Betty for always helping me! Love Love Love.
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November 2020 by D G.
Nov. 1st Update. Betty Y of Matsu-Store, 1519 Solano Avenue, still refuses my reasonable request for a full refund. I have escalated this dispute to the Better Business Bureau of the Golden Gate & Northern California.
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October 2020 by Vivi Z.
Love their service and as a small business, they are doing best of the best. Most items are come from Japan. When I first walk in it just make me feel like I am in Japan. Love their service! Thank you Betty for always helping me! Love Love Love.
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October 2020 by Tenzin069
I love the futon I ordered from this shop, great price and comfortable!
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June 2020 by Alejandra Suazo
very good costumer service! absolutely loved everything about this store!
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March 2020 by John C.
I really hesitated to write this, but I just can't let it pass. I selected Matsu to recover 5 chair seats for a dining set that I had personally redesigned and rebuilt, because I bought a very nice meditation pillow from them for my daughter and had them make a cover for the futon, also very nicely done. I was looking for the best quality. She said she could do the seats and I thought great! Was I wrong! When I brought in one seat to confirm it, she hesitated, but called her shop man, and then said he would do them for $10 more than originally quoted. Ok , that was fine. He would just remove the last layer of blue fabric, and put the new 2" foam over the existing cotton and other old layers, not redo the whole thing with new underlayers, as is typically done. Ok. I paid to in advance to order the foam. A few weeks later, I brought in the fabric I wanted and paid in advance for the work. 'He' took his time doing the work, with no consideration for the original promised completion date. When I got the seats back, oddly, they no longer sat flush on the chair frames. I would have just recut the grossly overfolded corners myself to make them fit, but 2 of the 5 seats had the fabric inside out or misaligned. So I took back 3 seats with printed instructions on how to fold seat corners. She was hostile and argumentative, but agreed that it was wrong. 2 weeks later she said that 'he' had done one seat and that I should look at it. 'He' had removed all of the old layers and put the fabric over just a piece of foam on the plywood, which I later uncovered to find that it wasn't 2" foam that I had ordered. I told had her to just cut away the excess at the corners and recover with the fabric, not to do what he did. We agreed that I should take the seat home and see if it was right because she wanted to be sure that I was satisfied. I could have them all done that way for $ 20@ additional. I decided that it didn't work with my new lumbar design, and called her the next day to tell her not to remove the underlayers on the other 2 seats. If he couldn't figure out how to do them, just give them back to me. 2 weeks later she called to say that they were ready. Turns out 'he' had removed all the old layers and just put back the foam and fabric. She was sorry. Here were the seats and a plastic bag with the underlayers from the 2 seats. She said I would have 2 seats that fit my design that I could sit in , and 3 that were 1" less in thickness that others could sit in! This was a lot of trouble for them, but the work they produced was grossly incompetent and an enormous time consuming disappointment to me. I advise anyone not to trust them. She is a liar, and behind her placid exterior there is a ready petty hostility.
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January 2020 by Priscilla A.
Bought a beautiful Tatami queen bed from Matsu. The Tatami bed provides good back support and the wood is of excellent quality for a fair price. Betty helped us and provided excellent customer service! Love our frame and the overall experience!!
