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November 2025 by Michele Theberge
I had an extremely frustrating experience resolving a $10 payment issue that turned into a $25 returned check fee due to an error between NuVision’s automated system and my other bank. Neither bank took responsibility, and NuVision’s customer service was unhelpful and unresponsive. I eventually had to resolve it myself, and this experience convinced me to close my accounts. I’m sharing this to caution others that their systems and customer service can make even small issues needlessly difficult.
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October 2025 by Carlos Silva
Card scanner on the door to the atm doesn’t work. so you can’t access the atm unless it’s business hours and they’re close on saturdays. fix the scanner for everyone
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August 2025 by Lucia Arce
Nancy was great going beyond my expectation and getting the manager's authorization to correct the mistake of the incompetent and poor listener Hayward branch manager who said her name is Maria. Nancy and its manager at Berkeley made me a customer for life. This branch will be rewarded with deposits of my friends, my husband and myself.
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August 2025 by Trey Trey
i hate this company so much , hours and hours on hold , they never call back , just wanna pay my car note what a nightmare
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April 2025 by Jordana Joseph
I was with Berkeley FCU and Nu Vison took over. I’ve been trying to close my accounts with them for months. I moved to a different state and I’m literally flying in to visit and will have to trek here in person to close the account. No one will answer the phone. I’ve been in hold a few times for well over an hour
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April 2025 by Gabriel Hembree
It's extremely difficult to make my car payment. I can't sign into Safe america. And It's been a couple of months now since I've made a payment because of this. I'm worried my car will get repossessed all because of their failure to communicate. Every time I try calling, it says the wait time is higher than usual and makes me talk to a robot and I still can't make a payment because I have a new card than the one on file. It gives me no option to change it. I'm extremely busy, and the only nuvision close to me is miles away. Very inconvenient. Not to mention how badly my credit is being affected because of this. I'll get my lawyer involved if I have to.
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March 2025 by Ralph Rodkey
As a Co-op network member, they couldn't/wouldn't help me in the lobby and directed me to the ATMs. Getting buzzed into the ATM vestibule was a hassle (the posted instructions don't seem to be accurate), and when I did get access, the ATM wouldn't accept deposits.
