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March 2024 by Chris J.
I have trusted OceanWorks to help me keep my 2009 Honda alAccord running. That has required some fairly expensive repairs at different times, but the vibe I get from them is they are honest and competent. That's reassuring. Brian, the owner, knows his stuff and helped me understand why it made more sense to fix my car, expensive as the repairs were, rather than buying a new car. Miles, their front desk service writer, is a gem. He's very nice, personable and knowledgeable.
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March 2024 by Janice K.
I started going to Oceanworks recommended by my best friend after my local Nissan dealership closed. We have a low mileage 2014 Nissan Rogue. When I say low mileage--fewer than 13,000 miles after 10 years. I appreciate Oceanworks expertise and reasonable prices. They are really busy which is a good sign. I do have to make an advanced appointment but that's fine with me. My nearest Nissan dealership is a bit of a drive so I go there for service only occasionally and of course, for any recall repairs. If you have a Japanese car, this is the place to go as an alternative to a dealer service department.
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February 2024 by H Bell
I was looking for someplace other than the dealer for once and chose Oceanworks,they took over a vacant aquarium for their shop, had good reviews and their phone knowledge was quick. They took care of my issues and suggested some alternatives. Two years warranty on the work was great . I shall return.
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January 2024 by Loni A.
The work was fine. I got a transmission fluid change and also a coolant change. I got the transmission fluid change first then took my car back about a month later for the coolant change. I did not take my car to any other mechanic. When I got the coolant change they gave me a call that my coolant cap was missing and that I would have to pay $30 extra for a new coolant cap. I didn't think about it at the time and just said yes but now that I'm thinking it over if my car was missing a coolant cap they would've said something the first time I took my car in. I think they inspected it and forgot to put the cap on when I first took the car in and made me pay for their mistake. Edit: The manager called me and made things right and refunded me for the coolant cap. I realize I should have spoken up but in the moment I didn't realize it was wrong until I called my father and told him about it. I'm young, cars are new to me. But I am happy and I would love to come back again and have work done because the work was fine, my car runs great, I was just upset about the coolant cap situation. I am very happy now that things are resolved.
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January 2024 by handy i.
I'm not happy about being charged a $160 fee to read trouble codes when actual repairs are going to be done. Makes sense to charge that if we're only doing a diagnostic but we're not. They should really waive the diagnostic fee if they're going to do real work. This is known as gouging the customer. I would have pushed back on this but I wasn't the one who brought the car in.
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September 2023 by Nihir Shah
I think I found my mechanic. Going here from now on for any major repairs. Honest shop that does good quality work. I had to replace my starter on a 2009 Honda CRV. It wasn’t cheap but it was lower than the dealer and I think it was done more throughly. They’re trustworthy and communicate well. Good shop that isn’t trying to take advantage of ppl.
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August 2023 by Megan K.
I have been bringing my vehicles to Ocean Works for over 20 years. They do great work and take the time to go over the vehicle from head to toe. They also prefer to use genuine Toyota parts.
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August 2023 by Monyx2
I have been going here for close to 20 years. They are honest and thoughtful.I love the fact that my needs in owning an older car are addressed. Hey, it is paid for! I used to own a classic Chevy Nova 2 convertible, but now it is just a Saturn.Also, Chris has made room for me more than once in dire circumstances: car vandalized and locks broken by a crazy stranger, car stolen from BART with a shaved key, and other older car mishaps, including my recent starter failure. They have always been here for me after my step-brother-in-law's mechanic place closed.Thank you.
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June 2023 by Chere Beasley
I trust this shop with any car I've had and have. I send my friends and family. Been using them since 2008. Great customer service and reasonable trustworthy prices!
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June 2023 by Ben K.
I had an absolutely awful recent experience with Oceanworks and would recommend avoiding them at all costs. I called Oceanworks because my 2007 Ford Escape Hybrid began to overheat when I drove it on the freeway for approximately 40+ minutes, at which point a red warning light would come on and it would say "stop safely now" and no longer accelerate, which as you can imagine is unsafe on the freeway. I went there in-person and explained my problem very clearly to Chris, their service advisor, and the other guy at the front desk I believe his name was Brian, and trusted that they would be able to diagnose and fix it. They called me over the phone and said that they had diagnosed it and gave a large list of potential repairs to be done. I told them that I only wanted the repairs necessary to address the overheating problem such that I could drive my car again without it breaking down. I never went in to sign any estimate in person - which I've read may be legally required on the part of mechanics - but I did authorize them to fix the problem over the phone. They called me on May 31st and said they were waiting on an original part from the manufacturer to arrive and that it would arrive on Friday, June 2nd, and that they wouldn't have the car ready until then. They then texted me on Thursday the 1st and said that they were all done with repairs. I paid them $1,107.17 on Thursday June 1st. On Thursday June 2nd, the very first time I drove my car on the freeway after spending the $1,107.17, my car broke down in the exact same manner as it had before I went to Oceanworks for repairs; after about 45 minutes, the red warning light came on, the dash said "stop safely now," and I could no longer accelerate. I was very nearly rear-ended on the freeway, as I did not expect this sudden loss of acceleration, and I pulled over and had to leave my car in Milpitas for the weekend. After pulling over I took a video on my iPhone to prove that I was having the exact same issue. I was able to get my car back to Berkeley that Sunday - Yet once again on the drive back it overheated and I had to pull over, pop the hood, let it cool for 20 minutes or so, and resume. I went back to Oceanworks the following week and explained that in spite of their expensive repairs the problem had not been fixed, I had almost gotten rear-ended, and I still did not have a functioning car. I showed them the video I took. They tried to gaslight me and told me that I had not adequately explained the problem the first time around. I asked if they could take another look and actually fix the problem. They immediately said that there would be another diagnostic charge but that "we would be able to work something out." I assumed that they would offer either a cheap or free diagnosis/repair the second time around, seeing as their initial fix did nothing to solve my problem and had nearly gotten me rear-ended. They called me later that day and said that after further diagnosis they found that my car needed a new MECS hybrid cooling pump. They told me over the phone it would cost $831.65 to fix. I asked them a couple times if they would be willing to discount it or meet in the middle somehow given the circumstances, and they said the best they could do is an $80 discount on the second diagnostic charge. I told them over the phone that I would think about it. I ended up returning to them in person on Friday June 9th and demanding my car back. They admitted in-person that they had made the wrong initial diagnosis/repair but did not offer a discount on the second repair nor any sort of reimbursement for the initial repair. They waived the second diagnostic fee and gave me my keys back. I returned on Thursday, June 22nd, to ask again if they'd be willing to offer a discount on the MECS Hybrid Cooling Pump replacement. Chris said that he would talk to the owner and call me back. He called me back shortly thereafter and said they were not willing to offer a discount. Evidently the exact problem that I'm experiencing is very common
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June 2023 by Nicky Benson
I found Oceanworks about 8 years ago when I had purchased a Craigslist Toyota Tacoma. I had to fix a repair from another mechanic, and this shop redid an entire repair order that was done wrong. I was so impressed by their ability to fix someone else’s work - I hired them to chase down every loose end on my truck. They’ve done upgrades, reworked my suspension, redone my brakes, fixed my air conditioning, general maintenance, and helped friends of mine. I’ve sent 3 people to them. I highly recommend Oceanworks to anyone looking for an honest, fair mechanic shop to take their car to. They do amazing work, if you’re a hands off owner they can handle any repair. If you’ve got a project and you want to build a race car or a hotrod - this shop can help you. If you need general maintenance on your late model import - this is the place you should go. This shop is awesome. Come here if you need to fix your car.Services: General repairs & maintenance
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May 2023 by Nick Benson
I found Oceanworks about 8 years ago when I had purchased a Craigslist Toyota Tacoma. I had to fix a repair from another mechanic, and this shop redid an entire repair order that was done wrong. I was so impressed by their ability to fix someone else’s work - I hired them to chase down every loose end on my truck. They’ve done upgrades, reworked my suspension, redone my brakes, fixed my air conditioning, general maintenance, and helped friends of mine. I’ve sent 3 people to them. I highly recommend Oceanworks to anyone looking for an honest, fair mechanic shop to take their car to. They do amazing work, if you’re a hands off owner they can handle any repair. If you’ve got a project and you want to build a race car or a hotrod - this shop can help you. If you need general maintenance on your late model import - this is the place you should go. This shop is awesome. Come here if you need to fix your car.Services: General repairs & maintenance
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May 2023 by Pierre C.
My 2004 infinity had a cooolant leak and they quickly diagnosed the issue, fixed and got me going again. Very knowledge. Completely transparent. Would highly recommend and will definitively be using again.
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May 2023 by Stephanie Friedman
They accommodated me for a last-minute full charge of my run-down battery and drove it around afterwards to make sure everything worked. I will definitely use them again when the car needs servicing.Service: Battery
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April 2023 by frank davis
Over the past year I've had my car serviced at Oceanworks Berkeley on two occasions. I cannot say more than enough good things about the quality of service Oceanworks Berkeley provided me. First, my car has been and continues to run smoothly since it has been repaired at Oceanworks Berkeley. Second, the customer service at Oceanworks Berkeley is amazing as they make you feel comfortable because of how kind and sincere they are as well as how knowledgeable they are about their work. I recommend Oceanworks Berkeley enthusiastically!!!! :)
