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February 2024 by D P
My dog had an emergency last night and PETS Referral Center took fantastic care of him. The staff was kind and did a great job explaining the treatments. They were transparent about the cost of treatments and helped us figure out the best course of action. My dog is recovering and I’m so thankful for the care he received here.
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February 2024 by Jon Catalona
I took my cat there because he hadn't eaten in 2 days. They have me waiting for over three and a half hours. My cat was stuck in his carrier all that time. He may have had to go to the bathroom he may have been thirsty he may have been hungry and I could not wait any longer I left. That is just not right.
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February 2024 by Sally Hindman
Our family was deeply grateful to Dr. Nate Kane and the team at PETS this week when our beloved 15 1/2 year old, already not well, dog had a crisis and needed to be seen in an acute emergency. We found the staff super kind and caring, and Dr. Kane extremely sensitive, knowledgeable, and able to deal with the complexity of the hard decisions we needed to make in a way that truly lessened the trauma for us. The wait time was short and simply everything about this clinic was stellar in our opinion. We recommend PETS and look forward to coming back for future care of our animals.
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February 2024 by Douglas Berryman
Nothing but bunch of crooks!!! Money money money is all they are about! We brought our sick dog. Initially got a bill for nearly $6000 ( deposit). They painted doom and gloom. They gave us a list of potential problems but no concrete answers . They wanted out dog to spend the night at $6000 . We took our dog home and he is doing as well as can be suspected. Never will if I need medical care for my pets will I return. Update (2/3/24) my dog is extremely well. What pet referral did was an absolute nightmare. They terrorized my wife with a “ possible “ fatal diagnosis along with potential other problems but no concrete diagnosis: Lung Lobe Torsion ( extreme rare, fluid in the lung, infection in the lung…. They presented us with a bill for $6000 for basically doing nothing except an x- ray!!!! They wanted our dog to stay the night for observation for $4000 telling my sobbing wife ‘ He could possibly die if we take him home. We recommend leaving him with us tonight.” Then they said we need to do more diagnostics in the morning with an ultra sound and possibly a CT scan for another $4000 on top of the $6000 for a total of $10,000+!!!! $10,000 for just a diagnosis????? They continue saying he could have this very rare diagnosis. They didn’t care about the other possible problems ( fluid in one lung ( maybe) and lung infection). They picked the most expensive possible diagnosis that would cost possibly $10,000 to diagnosis and surgery would be another $10,000 for a grand total of $20,000!!!!! My wife was being terrorized and it seemed they took advantage of my wife’s trauma. We asked can we take our dog home and they recommended against it saying “ your dog could die tonight in your home.” Even the thought of putting our dog came up. I am glad to say two weeks later our dog is as healthy as can be…. Running, jumping all over the place. He was never ill and the vet prognosis was your dog may die. Unbelievable experience and it cost us $2,000 and they absolutely did nothing for our dog… no prescription for a lung infection— NOT ONE DAMN THING!!!!! Again our baby is perfectly healthy and very much alive. Bad vet experience!!!!
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February 2024 by Rodger ..
Great service with a caring staff. Considering that they are 24 hours, their costs are reasonable.
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February 2024 by Estefany G.
If I could leave no stars I would. This place is by far one of the worst veterinarian offices I have ever been to. My husband and I arrived with our 13 week old puppy who had possible head trauma with one pupil being very large and the other very tiny and checked in at 6:30pm. We were told to wait in the car which we understood due to our puppy not being fully vaccinated. After about 40 minutes a vet tech came and checked In with us and told us she would check with the doctor and then come back. We waited for about an hour then went inside to ask what was going on and then another vet tech came and was going to discharge us but when we expressed our concerns she said she would check with the doctor and then come back again.. after about 20 minutes we went to check in once more and were told we were next in line. This happened for every 30 minutes for the next 2 hours. We waited a total of 3 hours until they finally said they could recommend another place to us. We kept waiting and finally decided to go elsewhere. This place did not take our concerns seriously and she still told us Although it may not look like they are busy, they are. The entire time we were there we saw other people come and go. We understand there could be more serious cases, however, a possible, head injury and problems with the eyes seems quite serious to me
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February 2024 by Kim M.
Such amazing service! From the time I called in, to meeting the vet tech, to seeing Dr. Kane, we just had a really wonderful experience. My pup must have got into something that I didn't see, because she very suddenly started violently vomiting. She seemed to get worse, crying and shaking. I moved to the area a few months ago and had been going to Sage Vet for emergency visits in the South Bay and was apprehensive trying somewhere new here. I called and was given a clear idea of what would happen when we came in. They checked our pup in quickly and I assumed we would have to wait for hours, but a vet tech came to see her right away to check her vitals. We saw the vet, Dr. Kane, within 20 minutes after that. He was honest and said he thought she was fine and could probably go home and wait it out but said it might be best to at least give her some anti nausea meds and some fluids. As our pup is a senior and had a history of liver failure, I requested a the blood test too. We got the results within 30 minutes and were on our way home. The total bill was also less than what I expected. It was such a stress seeing my little one so terribly sick, but they took such good care of her. I hope I don't have to bring her back, but at least my mind will be at ease if I do.
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February 2024 by Douglas B.
NEW Nothing but bunch of crooks!!! Money money money is all they are about! We brought our sick dog. Initially got a bill for nearly $6000 ( deposit). They painted doom and gloom. They gave us a list of potential problems but no concrete answers . They wanted out dog to spend the night at $6000 . We took our dog home and he is doing as well as can be suspected. Never will if I need medical care for my pets will I return. Update (2/3/24) my dog is extremely well. What pet referral did was an absolute nightmare. They terrorized my wife with a " possible " fatal diagnosis along with potential other problems but no concrete diagnosis: Lung Lobe Torsion ( extreme rare, fluid in the lung, infection in the lung.... They presented us with a bill for $6000 for basically doing nothing except an x- ray!!!! They wanted our dog to stay the night for observation for $4000 telling my sobbing wife ' He could possibly die if we take him home. We recommend leaving him with us tonight." Then they said we need to do more diagnostics in the morning with an ultra sound and possibly a CT scan for another $4000 on top of the $6000 for a total of $10,000+!!!! $10,000 for just a diagnosis????? They continue saying he could have this very rare diagnosis. They didn't care about the other possible problems ( fluid in one lung ( maybe) and lung infection). They picked the most expensive possible diagnosis that would cost possibly $10,000 to diagnosis and surgery would be another $10,000 for a grand total of $20,000!!!!! My wife was being terrorized and it seemed they took advantage of my wife's trauma. We asked can we take our dog home and they recommended against it saying " your dog could die tonight in your home." Even the thought of putting our dog came up. I am glad to say two weeks later our dog is as healthy as can be.... Running, jumping all over the place. He was never ill and the vet prognosis was your dog may die. Unbelievable experience and it cost us $2,000 and they absolutely did nothing for our dog... no prescription for a lung infection-- NOT ONE DAMN THING!!!!! Again our baby is perfectly healthy and very much alive. Bad vet experience!!!!
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January 2024 by Allison Allison
Outstanding, 2 visits now. Honest, fast and Dr Gilbert is funny.
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January 2024 by Dandy H.
Absolutely do not come here. The staff is strangely off and the doctor is either incompetent or a scammer, I'm not even sure which one. This place needs to be investigated.
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January 2024 by Marcy S.
I came in with a very sick little dog I was dog sitting. Stressful situation for sure. This little guy was very ill and the staff was so kind, compassionate and extremely comforting. 10/10
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January 2024 by S K.
Staff is incredibly rude and incompetent. Quit your job if you don't like it. Oh, and they take FOREVER with everything they do. FOREVER.
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December 2023 by Morgan Webb
Brought our dog up last Sunday to find out after an ultrasound that she has a large tumor on her spleen. We spent several hours throughout the day getting different tests and exams done which included a little over an hour in the waiting room while she got an X-ray and labs. While it wasn’t immediately apparent how busy they were if you just saw the waiting room, I kept getting flashes of how busy they were in the back as different workers came in and out of their back room. I couldn’t believe how much our vet was juggling bc it never felt like she had any other patients but our dog. It really felt like she took a lot of time talking to us and listening to us. Her exam felt thorough and we left feeling well taken care of. I’m really grateful for the team that took care of us.
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December 2023 by Johnna Arnold
I have lived in Oakland for over twenty years with three different dogs, and I have always struggled to find a vet that felt "just right". My dog came down with a high fever, no appetite, and lethargy, and needed to be hospitalized over night while tests were run. After being told there was a 6-8 hour wait at a/the oakland pet hospital, during which i would have to sit in the car in the parking lot with my my sick dog, I walked directly into PETS referral and was given EXCELLENT Care from stem to stern. The vets were knowledgable and kind and very willing to discuss options to help me understand what they wanted to do and why. the assistants fell in love with my sweet girl, and everyone took time to communicate with kindness. My dog is back home and the cost was under what they had originally estimated. THANK YOU PETS REFERRAL!!!
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December 2023 by Linnéa Landgren
We had the best experience taking our dog here when he was having respiratory issues. A very nice nurse named Bunny was thorough in explaining what steps would happen, and how billing would work, then she took our little dog back to get his vitals done. When they returned she had good news for us: that he was healthy overall and that the breathing issue was due to an allergic reaction would clear up with regular Benadryl. She ended up not charging anything at all, which was far beyond our expectation of kindness. We will definitely be coming back here for any future emergencies.
