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October 2024 by Justin Gilmore
Absolute terrible place to do business, refund rules do not apply.
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May 2024 by Nancy Weagant
I have purchased iPads in the past but this time I had to jump thru hoops and didn’t get what I needed . I’m not sure why but if I were you, I would try another university to purchase your electronics. After trying to make my purchase for 2 months, I went somewhere else. RICKY NEEDS TO FIND ANOTHER JOB. SOMEWHERE WHERE HE IS NOT AFFILIATED WITH PEOPLE! This is why I gave you one star. I would have given 0 star if I was able to. BTW Louis was wonderful help. You can tell he really cares about people and their needs. Thank you Louis!!
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November 2023 by Barry T.
I ordered two sweatshirts in October of this year, one of which had an obvious defect. I delayed in contacting them and today was told that it had been too long since the purchase, even though they saw the defect in the photo I submitted to them. In other words, they refused to allow the return. I will not be ordering anything from them anymore. I would give them "zero" stars if it were possible. Barry Thompson, M.D.
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March 2023 by M S.
I sent them an email about a package marked "delivered" but was not delivered on 3/14 (today is 3/28) and received no response. No response to my phone message either. I filed a lost package claim with UPS but was told (after being on the phone with UPS for over an hour) that Fall Rush chose a shipment level/grade that (according to the signed contract between Fall Rush and UPS) requires the shipper/seller to refund or replace items. UPS also stated that they tried to contact Fall Rush but received no response either. If Fall Rush wants UPS to be accountable for the lost package/money, Fall Rush needs to chose a higher (AKA: more expensive) shipping level/grade.DO NOT BUY FROM THIS STORE ONLINE. You have no recourse if your shipment goes astray.
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December 2022 by Hamilton Holt
Ordered a license plate frame from this store online. It was defective. Called Fall Rush; they told me to use label included with order to return defective product to them for replacement. USPS returned to me, indicating label did not provide valid postage. Am now having to pay an additional $8.95 to return defective plate frame. Will remove/revise review once store provides me defect-free product and reimburses me for postage.
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August 2022 by M R.
Thank you so much to Ricky, the manager of Fall Rush in Berkeley. We were in town to move our daughter into the dorm for her freshman year. We wanted to get some CAL merch, but the other stores were all closed. Apparently, Fall Rush was also supposed to be closed, but Ricky and some of his employees stayed open to accommodate the many people who were in a similar situation as we were. Super grateful to have such incredible customer service and great selection of products, too!
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June 2022 by Jerry J.
Ordered an item online that was in stock on the website. Needed this for a event at the end of the week. A day later, received an email cancelling the order, with a note to consider order something else. Should keep inventory updated. I would have ordered elsewhere instead of delaying, if they were out of stock to begin with. Now scrambling to find alternative.
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May 2022 by Jialei Yang
The staff and her manager are so nice!
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August 2021 by Wiilli
Clothes are of great quality and have presentable designs.
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May 2021 by Stephan Himmler
Delivery within four days to Germany excellent guys you brought back my memories
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June 2020 by Eddie Lollis
Ordered a really hard to find hydroflask over a week ago as a present for my wife. A week ago when I ordered there were still other stores that had them in stock. I never received the item, even though I bought and paid for it over a week ago so I email the company asking where it is and if they can use expedited shipping to make up for the shipping time lost. Now, 8 days later, and now that every other store is out of stock completely and eBay is the only place to find them for $100, I get an email from Fall Rush saying the order has been canceled. That’s all. No explanation no apology! And now it’s to late to get one on time for her. Extremely disappointed!
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February 2020 by Anthony De La Cruz
Sweet stuff here man. Keep an eye on their website for deals and good stuff
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September 2019 by Edward Lollis
Ordered a really hard to find hydroflask over a week ago as a present for my wife. A week ago when I ordered there were still other stores that had them in stock. I never received the item, even though I bought and paid for it over a week ago so I email the company asking where it is and if they can use expedited shipping to make up for the shipping time lost. Now, 8 days later, and now that every other store is out of stock completely and eBay is the only place to find them for $100, I get an email from Fall Rush saying the order has been canceled. That’s all. No explanation no apology! And now it’s to late to get one on time for her. Extremely disappointed!
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September 2019 by Christine P.
Got some great deals here, as we just dropped off our freshman. Quality clothing with school spirit to start off our family's trek with the Bears :)
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June 2019 by E Kevin Anderson
Great selection of University items....
