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November 2023 by Winners Zone
I was in town to visit my daughter & needed to replace the windshield wiper on my sequoia. So after I bought the replacement wipers, I was kindly helped by Martin Lee, one of the service advisor, to replace the wipers. He went above & beyond by making sure the wiper works well & even checked the washer fluid. What a great, & I meant great customer service & superb human kindness. Another great gentleman, service advisor Kent Muon also welcomed me, complementrd my car & overall made my short stop a pleasant one. Both of them really left a great lasting impression about the dealership's excellent service. God bless you all!!! Your friend from LA.
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November 2023 by Zichong Li
I recently purchased a brand-new Rav4 from TOYOTA of Berkeley just last week, and the entire experience was truly exceptional. From the moment I submitted my online query, they responded promptly but without any pressure. I was warmly welcomed by the Sales Director, Khanh, who generously offered me a reasonable discount. During my visit, the salesperson (whose name I regrettably forgot) took me for a test drive, expertly addressed all my inquiries, and efficiently prepared my new vehicle.Furthermore, I had the pleasure of working with the Finance Manager, Lauren Vazquez. Lauren's professionalism, patience, clear communication, extensive knowledge, and overall politeness greatly impressed me. She meticulously handled all the necessary paperwork and introduced the service packages in a well-organized manner. Lauren even graciously assisted me in adjusting my service package a few days later, which demonstrated her exceptional customer service.My experience with TOYOTA of Berkeley has been overwhelmingly positive, and it's worth noting that I also purchased my Corolla from this dealership a decade ago. With such outstanding service, I eagerly anticipate continuing to do business with them in the years to come.
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November 2023 by Zichong L.
I recently purchased a brand-new Rav4 from TOYOTA of Berkeley just last week, and the entire experience was truly exceptional. From the moment I submitted my online query, they responded promptly but without any pressure. I was warmly welcomed by the Sales Director, Khanh, who generously offered me a reasonable discount. During my visit, the salesperson (whose name I regrettably forgot) took me for a test drive, expertly addressed all my inquiries, and efficiently prepared my new vehicle.Furthermore, I had the pleasure of working with the Finance Manager, Lauren Vazquez. Lauren's professionalism, patience, clear communication, extensive knowledge, and overall politeness greatly impressed me. She meticulously handled all the necessary paperwork and introduced the service packages in a well-organized manner. Lauren even graciously assisted me in adjusting my service package a few days later, which demonstrated her exceptional customer service.My experience with TOYOTA of Berkeley has been overwhelmingly positive, and it's worth noting that I also purchased my Corolla from this dealership a decade ago. With such outstanding service, I eagerly anticipate continuing to do business with them in the years to come.
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November 2023 by Erdem UZUNER
I left my car at certifed body shop, george and other team members made a great job and they were very polite and helpful.
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October 2023 by Dinora B.
I went into Berkeley Toyota last week to look at a car that I had previously made an appointment with Lauren to see. Lauren was very nice, she showed me the car and right away, I knew this was the car for me. Lauren was professional and very knowledgeable. She made sure that I got what I was looking for. The process was very quick. I was in and out with my brand new car within 45 minutes. Lauren V. is the one to see! Thanks Lauren, for your outstanding service
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October 2023 by Charlene H.
My car needed the headlights replaced. Jason Clark did a great job of replacing the headlights within 15 minutes. Excellent service. Charlene H.
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October 2023 by Morgan Newcomer
I recently had a fantastic experience at Toyota of Berkeley, and I can't express how satisfied I am with their services. From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff who were eager to assist me. They took the time to understand my needs and preferences, ensuring that I got the perfect vehicle to match my requirements.The process was smooth and hassle-free, and I felt like a valued customer throughout. The showroom was well-organized and clean, and the selection of vehicles was impressive.
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October 2023 by Dave Moorer
Kent took great care of me and my truck. I brought it in for an ongoing issue and they checked it out without charging me! I'm happy they had the integrity to tell me when it's better to wait and see instead of charging me for work I don't need. ?
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October 2023 by Rachel Lunger
Absolutely over the moon with their service department. I have had some really awful experiences with other service centers and I can honestly say they were a breath of fresh air. Honest and transparent through the entire process.
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October 2023 by T F.
Martin Lee and Jonathan Oshiro are the BEST!!!! They helped me figure out where my keys were when I thought I lost them. I was using my backup key and coming there to get a replacement. I thought I lost the original but Jonathan plugged in a machine that could see they were still there. They had fallen into one of the many bags I had in the trunk. They spent over 25 minutes trying to help and I'm forever grateful. Great service and great guys!!!!
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October 2023 by Jennifer Miller
We spent months contacting local Toyota dealerships to find a particular new Toyota in the color we wanted. The car we wanted was very popular and many dealerships were reserving them months in advance and adding large dealer markups to the price. Berkeley Toyota was very straight forward to work with from the very beginning and clearly communicated by email about the car availability. When the car we wanted came in, they contacted us right away and we agreed upon a price and came right in to purchase it. Everyone we worked with was friendly, honest, and efficient. They honored their price and did not try to play games like we experienced at other dealerships. We felt very good about our car purchase and will definitely go to Berkeley Toyota for our next one!
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October 2023 by Tyler Gross
Sales team was fantastic to work with. Imad, Jack, and Simon were all extremely helpful and communicative. There were no sales tactics and the team honored the price that we agreed to. Overall great experience.
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October 2023 by Pahul C.
Camry's engine light came on, went in same day to Toyota @ Berkeley where Kent Muon took in my car and got it back to normal, no light and everything, within the same day! Awesome customer experience, and I will definitely be returning in the future for future mishaps.
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October 2023 by Gabriel M.
I cannot say enough good things about Toyota of Berkeley and more specifically Martin Lee, Service Advisor. We were visiting the area over the weekend and had a service issue that needed immediate, same-day attention. I was able to secure an early morning appointment but I arrived early soon after they opened. Martin and his team took me early, after hearing my urgent needed he expedited the service with a great sense of urgency, extremely customer focused, and beyond reasonable with the fees. I highly recommend servicing your Toyota at the Berkeley dealership. Make sure to ask for Martin Lee.
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September 2023 by Brian B.
Very Happy with my experience with parts and Service Dept. Kent Muon got my truck in and out in a fast timely matter. Kent made sure he kept me updated on everything going on with my 4runner. Kent's Customer service was 11/10. I couldn't have asked for a better experience. Thank you Kent!! I 100% recommend this dealership for anything you need done on your car.
