-
December 2023 by Kandice M.
When this shop first opened they had a totally different crew and I had so so experiences with them. But now they have a really outstanding crew both sales and service. Tim in service is one of the best mechanics I've ever dealt with and he helped me with a really challenging warranty issue with Trek. He also always offers low cost solutions to sometimes tricky problems. I take all my bikes here and they do a terrific job.
-
October 2023 by Alex Lim
I dropped off my bike because of a recall notice on the crankset and left it at the shop overnight for a check-up.When I went to pick it up the next day, the mechanic told me the front brake was low on fluid. They also said they couldn't remove the crankset because they didn't have the tools, and the manager was on vacation for the next three weeks. It seemed a bit suspicious, but I went along with it.They referred me to Trek Oakland on Grand Ave. I left my bike there for a week, and when I picked it up, they told me the crankset was fine but charged me $50 for fixing the front brake.
-
October 2023 by David Nelson
Excellent service!! Friendly and knowledgeable people. Purchased 2 bikes and they helped me through the process both times!! Special Cudos to Tim, Bogdan, and Colin!!
-
September 2023 by Lily Eileen Wieland
AMAZING CUSTOMER SERVICE!! Tim helped me out with my bike and was very reasonable and gave great advice. 10/10 experience.
-
August 2023 by chris cooper
a great experience for me. They make you feel like they care and your not just another customer, on top of taking go care of the product..
-
June 2023 by Avery
Unfortunately I lost my bike after an accident (car vs human on bike lol) and I hope my insurance stops discriminating against me because of my LGBTQ identity and approves my claim soon after more than a year waiting (I'm blessed and grateful, not complaining, thank you) //
-
May 2023 by Sam C.
I really appreciate the great customer service from this shop. They were very honest and direct with me when I stopped by with my bike. I was out of there in less than 15 minutes and took it for a ride right away! Definitely will be coming back here to have it serviced.
-
May 2023 by Yoon J. Han
They are awesome. I needed to disassemble and box my bike in order to ship on the same day. It was urgent and they were willing to help and finished my service just in 2 hours. Every agents were very kind and even they helped me on taking my packed bike out of the store and putting in my car. Overall, their service was very impressive and I got to know why Trek is one of top bicycle companies not only their bike but also the service. I appreciate all your helps!!
-
May 2023 by Ashlee Langston
Tim was beyond helpful and knowledgeable. I would send my friends and family to this shop for sure
-
April 2023 by Candace C.
This shop has both great technical service AND customer service. Additionally, this is the first bike shop where I *wasn't* made fun of for not knowing specific bike part vocabulary; in fact, they even took the time and patience to educate me. I'm now a loyal customer, thanks Trek Berkeley Downtown!
-
April 2023 by Paul Fogel
Excellent service - knowledgeable personnel - and appreciate the discount given for my membership in the local East Bay bike club (Grizzly Peak Cyclists). Service like this creates loyalty in your customer base. This is the fourth or fifth time I've had excellent service at this Trek store.
-
March 2023 by Neyamatullah Akbar
Loved the service we got from Colin, Kevin, Steven and Bogdan. Fantastic crew that answered all of our questions and helped us make a decision on our bikes. Colin in particular was very patient, knowledgeable and provided us with really great perspective and helped us through choosing our bikes. Thank you to all of you!
-
February 2023 by R Tuner
This is our eighth bicycles from Trek. We love them very much in terms of high quality and will continue with Trek in the near future.
-
February 2023 by Ben E.
I got amazing service when I visited here recently. I had no clue which brand or model of road bike I wanted to buy and my conversations with the guy I spoke to here convinced me to get a Trek bike. He also had me sit on a couple bikes and helped me determine the right size for me. Other bike shops in the area only spent a couple minutes talking to me about what bike would be right for me, but the guy at Trek spoke with me for at least 20 minutes. They ended up not having the size and model I wanted, so I bought my bike elsewhere, but my visit here helped me figure out which bike was right for me.
-
December 2022 by Donna Tate
I just had to come back and say thank you to Tim, he patiently showed me how to put my car bike rack onto my car. From the time that I walk into the shop they are all very courteous and attentive. We need to figure out how to clone their customers service!
