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January 2024 by Aaron Talili
Talk about a bunch of people who have no clue about anything that they stock. I was transferred four times and nobody could help me by just telling me if the item was in stock before I drove 30 minutes to their store. I would never spend my money here. Every single person that answered was too lazy to look and would keep sending me to someone else until I hung up 34 minutes later.
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November 2023 by Edgarin “Eddy” Antonio
I've been purchasing construction materials and lumber from Truitt & White for around 12 years now. They have a good selection of materials, and most of the lumber is typically in stock. On the occasion that I needed to place a special order for lumber, they received it quickly. Their customer service is good. The staff is knowledgeable and well-informed about their products. Furthermore, the employees in the yard, whom I have known for years, are always friendly and helpful.
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October 2023 by Edd Antonio
I've been purchasing construction materials and lumber from Truitt & White for around 12 years now. They have a good selection of materials, and most of the lumber is typically in stock. On the occasion that I needed to place a special order for lumber, they received it quickly. Their customer service is good. The staff is knowledgeable and well-informed about their products. Furthermore, the employees in the yard, whom I have known for years, are always friendly and helpful.
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May 2023 by Nick Hawley
Don't buy windows there but all the other stuff is great!!
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March 2023 by Lois Bailey Lindsey
The recent December 2022 rain storm blew a few of the decorative trim pieces off my home. After several phone calls to lumber companies in my immediate area, I was referred to Truitt & White Lumber Company. I received excellent customer service from Thom who collected the details of what I needed and then from Terrence who reproduced the additional trim pieces exactly from the sample I provided. While waiting I was asked several times by different employees, 'Are you being helped?' My experience was beyond satisfactory. Also happy to support a family-owned business.
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February 2023 by Lois Bailey
The recent December 2022 rain storm blew a few of the decorative trim pieces off my home. After several phone calls to lumber companies in my immediate area, I was referred to Truitt & White Lumber Company. I received excellent customer service from Thom who collected the details of what I needed and then from Terrence who reproduced the additional trim pieces exactly from the sample I provided. While waiting I was asked several times by different employees, 'Are you being helped?' My experience was beyond satisfactory. Also happy to support a family-owned business.
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February 2023 by Helene L.
Dave, Maria and Sam spent the better part of an hour in their store trying to find replacement door latches for my home. They instructed me to disassemble the latches to determine the correct dimensions. In doing so, I was very surprised to find I could fix the ones we had. So they didn't get a sale, but their input led to a happy ending!
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January 2023 by Girau Industries
Great lumber and hardware selection
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November 2022 by Margaret H.
Their service is great. They responded to quote requests via text so I didn't have to wait on the phone.
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October 2022 by Elaine B.
Don't expect them to return emails or keep you updated as to the status of your order. I've tried ordering through two different representatives here and both had just the worst customer service. Please direct message me for PAGES of examples. I would avoid this company at all costs unless you want a nightmare and months of delays that are not even communicated to you until you call them.
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August 2022 by oren L
The professionals’ choice indeed!Construction is often a chaotic business. I use Truitt and White because it isn’t chaotic, and great for the majority of my needs for building supplies. Of course there are specialty suppliers, but Truitt continues to be our mainstay supplier for us, as it has been for me, personally, for decades.
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August 2022 by Sara Antunovich
Great hardware store. This area needs a good hardware store and this is it
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June 2022 by Alan F.
I am a subcontractor in Berkeley and have been coming here for years. They always have what I need which is primary, but their staff has the attitude that they're doing you a favor when you ask a questions or need help. And what really bothers me is that I've never gotten a "thank you" from the cashier after I pay for my materials. Maybe I'm too sensitive, but I think the staff could do better.
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June 2022 by Zach Powers
Surprisingly great prices on a great selection of quality tools and materials. Everyone I have interacted with has been helpful and polite. The flip side is you have to know what you are looking for because not everything is on display. But if you are a contractor or solid DIY weekend warrior, highly suggest you check them out before heading to the big orange box.
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May 2022 by Ravindra D.
I went to the store looking for a specific replacement part for my Baldwin door handle. Juan was the expert on door handles; he helped me find the exact part that I needed, and he helped me get it much faster than I would have gotten it anywhere else. It was the kind of great service you would never find in a big box hardware store. I'll definitely be coming back here.
