-
July 2024 by Thom Harrison
Always great, prompt service at Gilman Street Rentals!
-
July 2024 by Ricky Bradford
Excellent customer service
-
July 2024 by Zvi Pardes
This place is great! The agent I dealt with is super friendly, helpful, and easy going. I've rented a van and later a 21' truck and each time was a breeze. Moving sucks but this place made the rental one less thing to worry about. VERY impressed.
-
July 2024 by Stacey Anthony
The owner was amazing and very friendly. He was efficient and took care of everything! We will definitely use him on our next move!
-
June 2024 by Josh Audibert
Super easy pickup! Helpful and professional service
-
June 2024 by Cathy Bailey
On 5/31/2024 after I was done with the truck rental and dropped it back off to the 6th and Gilman St office in Berkeley,Ca. I realized after I had locked the truck up and put the key in the drop box. I realized I didn’t have my IPhone so my grandson called my cell number and we both can hear the phone ringing from inside of the truck. The store employees were already gone and the doors locked. So I went home and called the location and left a voicemail message informing them that I had left my phone inside of the truck and I’ll be back in the morning to get it. I did go back the very next morning around 7:30 am. I went to the rental office and inquired about my phone and that’s when the manager. Tells me he did receive my message but they didn’t find a phone. I found that extremely strange and dishonest of him and the staff to say they didn’t find it. Especially since the night before me and my grandson heard the phone ringing from inside of the lock truck. No one else had access to the truck after it was locked up. Until the next morning when UHaul staff touched it. So I can and I will boldly say one of UHaul staff member found my phone and refused to give it back. I will never ever rent from this UHaul again the staff members are thieves and very dishonest. So please my fellow consumers please “BE AWARE”!!!!
-
June 2024 by Beki McElvain
Best U-Haul location for service and convenience. I've used this location twice now and it's always 100% great!
-
April 2024 by Mr Hardy
The Berkeley location provided the best service I have experience with the company super fast and great customer service had me in and out in a flash Thanks
-
March 2024 by OZGUR UCA
Very welcoming and helpful
-
January 2024 by melody saechao
Travis was awesome. I arrived and immediately he assisted me. His customer service, skills, and knowledge was outstanding! It was such a smooth process picking up the truck and returning it. Thank you Travis!
-
January 2024 by Stephanie E Jones-Rogers
I have been coming to this U-Haul location since 2020 and have always encountered the same U-Haul representative. I always have the same positive experience. He is attentive, answers all of my questions, and gets me out of the door with my equipment promptly. When the app fails to do what it needs to do, which is often, I can count on the representative at this location to take up the slack and process transactions as necessary. For example, I planned to return a truck after closing on the day before New Year's Eve 2023, and thus was required to do so on the U-Haul app. It would not accept my photo of the odometer and truck. I started freaking out. I didn't know that the location was closed on New Year's Eve (Google said they were open until 12 noon) and I drove to the location to make sure that the truck return was processed properly but no one was there! I was worried that I would be charged for extra time/days. I even contacted the U-Haul 1-800 number and they made a note in the system to tell the location to process my rental in a certain way. I didn't trust them. But the representative charged me exactly what I owed.I see negative reviews here. Honestly, I get it if you are not used to renting U-Hauls. But, I've been renting U-Hauls for years from various locations across the country and this location does what I need it to do when I need it to do it (except for having handtrucks and dollies available). For example, one time, I reserved a truck for a late afternoon pickup and when I arrived the truck they expected to rent me had not returned. I had to go home and rethink my moving plans. But a few hours later, the location called and told me the person returned the truck that was slated for me. They held it for me until I came back. To me, that is good customer service. They could have rented it to someone else. But they held it for me.IDK. As I said, I get complaining if you don't rent U-Haul equipment often, but I do, and so I expect hiccups. This location had been good to me over the years.Now, I will warn folks that this location runs out of dollies and hand trucks quickly (hence the four stars), so the earlier you pick up your equipment, the better. But that has nothing to do with the representative there. He always posts a notice at the front desk to alert people of this issue before they hand over their driver's license and credit card. Since I've been here many times the last few years I pretty much expect it. However, those who may be first-time visitors should be aware of this.Also, and this may go without saying, but the end of the month is crazy, so if you plan to move at the end of the month, get there early so you can make sure you secure the truck/van you reserved.Overall, I have had positive experiences at this U-Haul location.
-
January 2024 by David Rogers
Didn't have the 15' truck I ordered. Had to settle with a 10' truck, which was a tight fit. Ordered an appliance hand truck and 24 moving blankets and got no hand truck and 22 moving blankets. Make sure you count the blankets before you leave.
-
December 2023 by Rob C
Special thanks to the team that works here, they made renting a box truck really easy and straightforward. Moving is already stressful and this was one less thing to worry about.
-
December 2023 by Charlie T.
I Rented a trailer at this U-Haul location today, I am thoroughly impressed with the overall experience. The facility was cleaned and well kept. I was greeted by Eric, he was friendly and knowledgeable, he guided me through the process promptly and efficiently. After he got all the information needed, he conducted a thorough inspection of the trailer, ensuring it was clean, well-maintained, and equipped with all the necessary safety features, he connected the trailer to the vehicle and I was on my way. The return process was just as quick. My overall experience at this U-Haul location was positive from start to finish. Highly recommended.
-
November 2023 by Tim Hurvitz
Very well run location by a team that makes the experience easy
