-
January 2024 by melody saechao
Travis was awesome. I arrived and immediately he assisted me. His customer service, skills, and knowledge was outstanding! It was such a smooth process picking up the truck and returning it. Thank you Travis!
-
January 2024 by Stephanie E Jones-Rogers
I have been coming to this U-Haul location since 2020 and have always encountered the same U-Haul representative. I always have the same positive experience. He is attentive, answers all of my questions, and gets me out of the door with my equipment promptly. When the app fails to do what it needs to do, which is often, I can count on the representative at this location to take up the slack and process transactions as necessary. For example, I planned to return a truck after closing on the day before New Year's Eve 2023, and thus was required to do so on the U-Haul app. It would not accept my photo of the odometer and truck. I started freaking out. I didn't know that the location was closed on New Year's Eve (Google said they were open until 12 noon) and I drove to the location to make sure that the truck return was processed properly but no one was there! I was worried that I would be charged for extra time/days. I even contacted the U-Haul 1-800 number and they made a note in the system to tell the location to process my rental in a certain way. I didn't trust them. But the representative charged me exactly what I owed.I see negative reviews here. Honestly, I get it if you are not used to renting U-Hauls. But, I've been renting U-Hauls for years from various locations across the country and this location does what I need it to do when I need it to do it (except for having handtrucks and dollies available). For example, one time, I reserved a truck for a late afternoon pickup and when I arrived the truck they expected to rent me had not returned. I had to go home and rethink my moving plans. But a few hours later, the location called and told me the person returned the truck that was slated for me. They held it for me until I came back. To me, that is good customer service. They could have rented it to someone else. But they held it for me.IDK. As I said, I get complaining if you don't rent U-Haul equipment often, but I do, and so I expect hiccups. This location had been good to me over the years.Now, I will warn folks that this location runs out of dollies and hand trucks quickly (hence the four stars), so the earlier you pick up your equipment, the better. But that has nothing to do with the representative there. He always posts a notice at the front desk to alert people of this issue before they hand over their driver's license and credit card. Since I've been here many times the last few years I pretty much expect it. However, those who may be first-time visitors should be aware of this.Also, and this may go without saying, but the end of the month is crazy, so if you plan to move at the end of the month, get there early so you can make sure you secure the truck/van you reserved.Overall, I have had positive experiences at this U-Haul location.
-
January 2024 by David Rogers
Didn't have the 15' truck I ordered. Had to settle with a 10' truck, which was a tight fit. Ordered an appliance hand truck and 24 moving blankets and got no hand truck and 22 moving blankets. Make sure you count the blankets before you leave.
-
December 2023 by Rob C
Special thanks to the team that works here, they made renting a box truck really easy and straightforward. Moving is already stressful and this was one less thing to worry about.
-
December 2023 by Charlie T.
I Rented a trailer at this U-Haul location today, I am thoroughly impressed with the overall experience. The facility was cleaned and well kept. I was greeted by Eric, he was friendly and knowledgeable, he guided me through the process promptly and efficiently. After he got all the information needed, he conducted a thorough inspection of the trailer, ensuring it was clean, well-maintained, and equipped with all the necessary safety features, he connected the trailer to the vehicle and I was on my way. The return process was just as quick. My overall experience at this U-Haul location was positive from start to finish. Highly recommended.
-
November 2023 by Tim Hurvitz
Very well run location by a team that makes the experience easy
-
November 2023 by Jabari Martin
This location consistently overcharges me every time! And the vehicles are disgusting on the inside. And they rent you the vehicle with less than a quarter tank of gas! i rented from them twice and both times they've overcharged by hundreds of dollars. Last year, I had to send their customer service a photo of the van's odometer as proof of the amount of miles I drove, then they adjusted the price. This year, I did the same and instead of adjusting the price to what was promised before I picked up the rental, they told me a regional manager would call me. They never called! They just kept giving me the runaround. Also the vehicle was dirty and disgusting when I picked it up. They don't walk around the vehicle with you to check the condition of the vehicle. They just hand you the keys and send you on your way with a vehicle that wasn't cleaned between rentals, barely had any gas in the tank, and last year, the van had a flat tire before I even left the lot!And still they try to overcharge me every time! I'll never rent from them ever again.
-
November 2023 by Cathy Morris
When first arriving the guy that there he was okay got checked quickly and was quoted a price once the truck was returned I had a whole $100 extra charge I keep calling to find out what the extra charge is for and no one is ever answering the phone I will be going by there on Monday hopefully they'll have an answer at a refund for me.
-
October 2023 by Jessie Lefebvre
I was rerouted here by Uhaul when my location did not have enough vans. The two men at the Berkeley store could not have been nicer! Great experience, and fast without feeling rushed.
-
September 2023 by John Winters
Convenient, local U-Haul yard; close to University Village, along 6th Street.
-
July 2023 by Kima Sanduijav
The van i rented*smelled like inside of gas tank and very dirty. Asked if there is another one but was told that is the last one even i can clearly see there were more vans.Anyway i got it.And then middle of the freeway steering wheel started shaking.It’s in POOR AND DANGEROUS condition.How they could rent vehicle in that.I would never come here again.
-
July 2023 by Reagan Lee
Equipment reservations aren't reserved! The truck was good, but when picking up my truck around noon, they didn't honor their equipment reservation, instead just changing my order once I got there. Luckily I wasn't in too bad of a need of equipment, but could be a major hassle depending on your move. If you need equipment, they told me you have to come in right at opening hour, apparently before your reservationOtherwise, everything was fast, and again the truck was in good condition.
-
July 2023 by Kevin Li
These guys are awesome. Best uhaul in the east bay.
-
May 2023 by Marie C.
They returned my calls and gave great customer service. Very nice and pleasant staff members.
-
April 2023 by katie ferrari
These guys are great! The van was there and ready at the time I reserved it for, there was no wait to check it out, and I didn't have to do any of the self-checkout stuff like taking pictures of the van and mileage on my phone. This experience was 1000x better than what I've dealt with at other Uhaul rental locations.