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April 2024 by Jake Melbourne
Actually a terrible pharmacy, try and avoid at all costs. The employees are curt at best, but mostly just rude. They don't seem interested in helping people, and they don't even seem to speak nicely to each other! Must be a tough place to work.
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December 2023 by Jacob Adrian
reviews were right about the service. i waited an hour for someone to answer an call. someone picked up, said 'oh', and then the call went back to holding. the call then hung up.
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December 2023 by Averie Cohen
I transferred a prescription here from the El Sobrante Walgreen's because they are so bad. This one is even worse. They are supposed to accept goodrx but they said they don't. Zero stars.
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November 2023 by Maria M.
I DO NOT recommend coming to this Walgreens for a prescription fill/refill. There is so many people that come here and the pharmacy is not organized at all. If you read my reviews, you know that I only like to do positive reviews but the service has been really bad!! We waited an hour and they told us it would be 10 minutes, after 35 minutes, we walked up and the guy said, it is still not ready. Finally after an hour I walked up and asked if it was going to be any longer, if so we could come back and he said that they didn't realize that we were waiting And they didn't fill our prescription so then we had to wait, another 5 minutes he said....the guy at the counter laughed. 30 minutes later we are still waiting. This will be our last time we fill our dads prescriptions here, we will go somewhere else!!
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November 2023 by Benjamin Vishnu Mandell
Nice staff but very slow, surprising disorganized, and perhaps not well trained. We won’t be back. Try a CVS location would be my suggestion.
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November 2023 by Quenby M.
This is a black hole of customer service. The store is ridiculously understaffed. The lines are long, the existing staff is supremely unhelpful. After two weeks I am still trying unsuccessfully to transfer my prescriptions to another pharmacy.
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October 2023 by Raul Martinez
Call in my prescriptions, they are never ready. When calling them in, have to wait. Am waiting now 1 1/2 hours. One time l put the phone down, did my business 3 hours later no answer. This is ridiculous. Changing pharmicist
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October 2023 by Jessica A.
I came last week Thursday to refill my prescription, they said it would be ready Tuesday by 5pm. I came back Tuesday to find out it's delayed. The pharmacy said they will call me when it's ready but should be good to go by Wednesday. It is now Friday and I have no prescription. I called and the African woman in the pharmacy quickly answered and put me on hold with out asking me what I needed. I called the store and they walked back to the pharmacy and told them to pick up the phone. The Mexican woman answered the phone and told me that my prescription was out of order and they don't know when they would get it back in. She did not care, she did not try to accommodate me, they did not tell me I can transfer my prescription to another store, they did not calls other store to check if they had it. I am out of medication which is dangerous for me and my condition. I am switching pharmacy because they do not care, they do not pick up the phone and they hang up on you.
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October 2023 by Brett C.
Pharmacies are such a bad experience. If they didn't have a monopoly on distribution for certain things - they would not exist. This staff is so horribly rude (for absolutely no reason)
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October 2023 by Eric W.
After putting a prescription at 8am, I was still standing in line at 4:30 waiting for it to be filled. Of the dozen people in line, no one has been here less than an hour. Two windows, only one being used for both appointments and pickup - neither of which is happening.
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September 2023 by Kenneth R.
Because it's white chocolate pumpkin cinnamon chai latte season, it's bound to be vaccine time too. After finding no appointments at the pharmacies that I usually visit, I was delighted to discover that this Walgreen's had same-day appointments for vaccinations! I drove down to check in as directed (15-minutes before my appointment time) and left about 75 minutes later. The good news is that I ended up getting vaccinated; the bad news is that a good friend who also had an appointment ended up leaving empty-shouldered because the personnel was never able to verify that her insurance worked.Had I consulted this business's Yelp page ahead of time, I would have refrained from signing up and would have waited for an appointment elsewhere. While cooling my heels at this location, I read a string of one-star reviews from fellow yelpers who had tried to do business when the pharmacy. One-star reviews! Yelp has been subject to mega grade inflation; when I read reviews of a random business, most award four or five stars. You have to be seriously angry to leave one-star review; this location has managed to anger pretty much everyone. Amazingly, when I returned home I noticed that *all* local Walgreens have two-star Yelp averages (and presumably plenty of negative comments). There's something seriously wrong with this business; is management trying to run it into the ground?Back to my recent experience. When I first showed up, there was only one customer ahead of me. After I presented myself for my appointment, it took the pharmacists an amazingly long time to verify that my insurance would pay for the vaccine that I had requested. Then I had to wait even more time before the pharmacist delivered the shot. Meanwhile, a big line formed behind me for the personnel on duty. While hanging out, I overhead plenty of conversations like those reported in previous Yelp reviews: prescriptions that were reported to be ready but couldn't be found, insurance hiccups, other miscues. The pharmacists seemed to be spending most of their time typing with one finger, moving from keyboard to keyboard and consulting with each other about things that weren't working.As the pharmacist administered my injection, he told me repeatedly that I was the "lucky one" because he was able to get authorization for my shot. I want to emphasize that the pharmacist seemed to be especially skilled at administering the vaccine. I had no soreness in my arm the next morning and thought that he was a five-star inoculator.
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September 2023 by gladys vicioso
The people behind the counter are very nice but are overwhelmed. My scripts are never ready after a long wait & multiple calls & texts that they are ready for pick up. No one answers the phone after long waits. This is a managerial problem. I’ve asked to speak to a manager who is either never there or is “too busy”. Waiting in line watching customer after customer leave angry is dehumanizing. I’m a health professional & have never seen patients treated so callously. The situation doesn’t improve & the sense of uncaring is beyond unprofessional . Patients need their life saving medications.
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June 2023 by Gwen K.
I was printing passport photos at this Walgreens store. The staff Alessi helped me a lot! She double-checked everything for me and printed the passport photos. She is very professional and knows all the detailed processes. I am grateful for her professional work!
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June 2023 by Dessy G.
I'm writing this review while I have been waiting at the pharmacy pick up window for at least twenty minutes, and still fourth person on the line. Hopefully the prescription I've been notified by text message this morning is actually filled and my waiting is worthwhile. I've been using this pharmacy in the past eight years, but in the last 6-8 months it been very poorly managed. There have been number of trips on which I've been told to come back next day, even though the system have already informed me the prescription have been filled. There was a case when after a minor surgery I needed an antibiotic filled in within the same day. It was sent to them, but since they didn't fill it in I had to go after hours to another Walgreens pharmacy in El Cerrito which is open late and where it was done right away. Eventually, what I did is moving to Costco pharmacy. But they still filled the prescription, even after I opted out of their services. That speaks how disorganized everything is!Few months back I requested to speak to the pharmacist in charge. She explained that she had taken two weeks vacation around the holidays and therefore they are backed up. Miraculously, today my prescription was ready for pick up and the over 30 min I had to carve out of my busy afternoon were worth it. However, I hope not to be back.
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March 2023 by Alyssa R.
Worst customer service. Look at the pharmacy line and how ridiculously long it is 15 people in front of you. This is 3 different days. March 2023. When you call the store they will put you on hold then 5 minutes later connect you to another customer and the customer will be asking you about a product and to put it on hold.