June 2021 by Kenneth R.
Wells Fargo is not everyone's most-loved institution. People balk at weird Wells charges and wonder why deposits earn only pennies in interest. Despite all the bad karma, I've been a Wells customer for decades, going along for the ride with minimal complaints. In recent (COVID) times, Wells has served me in the following ways:They had a big jug of hand sanitizer at the entrance. I'd pass by every Saturday on my way back from the Berkeley Farmers' Market to nuke the virus particles on my fingertips.They gave me a stack of paper check registers. Yes, I actually write some checks (two or three per month these days) and record transactions in a hand-written register. (This is so very last-century, sorry.)They sold me rolls of quarters that someone close to me needed for laundry operations.They produced a notary (Antoinette) when a document needed to be notarized.Thus Wells has been pretty good overall. On the other hand, I dislike the fact that they charge me a $16 wire fee whenever someone outside the country sends me money in a non-optimal way. After I phoned Wells to voice my displeasure about two such charges in early April, I was granted a $12 "partial wire trans svc charge reversal" but was told that there was no guarantee that I'd receive such dispensation in the future. My reply on the phone was that there'd be no guarantee that I'd remain a customer in the future.Two months later, here I am--still a customer.
