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May 2022 by T W.
This bank is useless. Went to have my name corrected a few months ago and it's still the same!!!!! They messed up my name and now I'm spending time fixing it. Magaly the branch manager and her staff are completely useless.
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March 2022 by David C.
The bankers here are very professional helpful and thorough. The building is a historic landmark the former HQ for Wells Fargo and the branch is architecturally intact and preserved. Also this is the only one of the big banks that the phones are still answered at the branch level. Aysha was very helpful
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June 2021 by Kenneth R.
Wells Fargo is not everyone's most-loved institution. People balk at weird Wells charges and wonder why deposits earn only pennies in interest. Despite all the bad karma, I've been a Wells customer for decades, going along for the ride with minimal complaints. In recent (COVID) times, Wells has served me in the following ways:They had a big jug of hand sanitizer at the entrance. I'd pass by every Saturday on my way back from the Berkeley Farmers' Market to nuke the virus particles on my fingertips.They gave me a stack of paper check registers. Yes, I actually write some checks (two or three per month these days) and record transactions in a hand-written register. (This is so very last-century, sorry.)They sold me rolls of quarters that someone close to me needed for laundry operations.They produced a notary (Antoinette) when a document needed to be notarized.Thus Wells has been pretty good overall. On the other hand, I dislike the fact that they charge me a $16 wire fee whenever someone outside the country sends me money in a non-optimal way. After I phoned Wells to voice my displeasure about two such charges in early April, I was granted a $12 "partial wire trans svc charge reversal" but was told that there was no guarantee that I'd receive such dispensation in the future. My reply on the phone was that there'd be no guarantee that I'd remain a customer in the future.Two months later, here I am--still a customer.
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January 2021 by Sarah B
Touchscreen not super responsive but it does the job
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October 2020 by Jakob P.
In line for over half an hour. Be prepared. Not fun. They need more tellers. There is one teller serving a line of over 10 customers.
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March 2019 by Cristian M.
Went to Berkeley branch, unprofessional personal from the guy at the window to the teller, or shift manager, whatever he was...The only difference between the two it was that one of them was wearing a bow tie... I'm sorry that I've let WF used my money for over 10 years now, time for a change!...
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February 2019 by Sky W.
I came in to get a temporary debit card because mine was shut down due to fraud. Daniela T. was so helpful! I took probably 5-10 minutes to get my card. My Banker was very personable professional and bubbly. Overall everyone at the bank was friendly and attentive, it was a good experience admits a crappy situation.
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September 2018 by Jen B.
I can't thank Lary Fukunaga enough for helping me with a difficult situation as I was given false information in the beginning. He took his time and was reassuring that he would fix this. He certainly did in a timely matter and I am beyond grateful.
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March 2018 by Don N.
My favorite wells Fargo bank location. Always fast, hardly any waiting for the past years. Best customer service as well.
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January 2018 by Camilla L.
Nice interior, fast service, and kind staff. Was a little scared after reading the reviews, but my checks were processed just fine. The interior was clean and really beautiful.
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September 2017 by Dale E.
Regardless of what you think of the service at any one branch, remember that most of your interactions will be online or over the phone (i.e. VM hell.) Their online services are the most primitive of any bank I've used. I had transactions such as transfers apparently go through and then simply not be registered. When calling to report this they've recommended that I call them to do these transaction instead! And the interface looks slick but is incredibly difficult to navigate. Any phone call is a minimum of 30 minutes of your life. Each department (e.g. checking, home equity, online banking) is ignorant of the most basic functions in the other department so you're constantly being transferred to another department. No one can see your pending transactions but you, so don't bother calling up about them if they appear to be in error. Add to this that there is padding for basic services. For example, if you want to set up an inter-bank transfer, that transfer will take a minimum of 3 business days. There's an option for next day delivery but it costs you $10 for any amount over $500 and you must 'qualify' for that. If I didn't have my mortgage with them I would not be banking with them.