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January 2024 by Derwin Lattimore
THX For Excellent Customer Service EDUARDO who help me with Cashing my payroll check from the San Francisco Gaints Great Service make you feel appreciated Thanks Wells Fargo Bank scale of 1 thru 10 a 10 Thank you
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January 2024 by Anton Zalutsky
Should have been open December 30th until 12pm. Was closed. Please change your Saturday times on this.
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January 2024 by Jennifer Michels
Generally I like Wells Fargo but it would be nice if they posted it on their website if they're going to be closed on Saturdays so we don't have to find out by going there.
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November 2023 by Claire Arthurs
Closed Saturdays now
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November 2023 by David Bacon
I think Wells Fargo is abandoning this branch, which used to be its flagship in Berkeley. For at least the last couple of years, each time I go in there is a long line because the bank only has one, or sometimes two, tellers, for the seven windows. This branch used to have many employees, and now it's almost deserted, with no ordinary customer service. Today even all the outside cash machines were "out of service" except for one which said "no cash available." Wells Fargo took its safe deposit boxes out of this branch and moved them to College Avenue, which now has more tellers and better service (actually almost all branches have more tellers). There's been a construction site in the lobby for a couple of years, which seems stuck in time with no progress. I suspect that the bank owns the building and intends to sell it and close this branch entirely - it's certainly acting as though it has no future. I wonder if the city is aware that the bank is abandoning downtown.
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October 2023 by Di Bao
I recently had an incredibly disappointing experience with Wells Fargo that left me feeling extremely frustrated and undervalued as a customer. I had scheduled an appointment with them and received a confirmation reminder for the appointment. However, when I arrived at the branch, I was shocked to discover that my appointment had been canceled without any prior notice.What's even more frustrating is that the bank had the audacity to send me a reminder for the canceled appointment, which only added to the confusion and inconvenience. The level of miscommunication and disorganization within their system is baffling and unacceptable.The worst part of it all was the complete lack of empathy and courtesy shown by the bank's staff. They didn't even offer a simple apology for the inconvenience caused, leaving me feeling like my time and business were not valued at all. Customer service should be a top priority for any business, but this experience demonstrated that Wells Fargo falls short in this regard.In light of this disappointing encounter, I am seriously considering taking my banking needs elsewhere. This incident has seriously eroded my trust in Wells Fargo's ability to provide reliable and respectful service to its customers.I strongly advise potential customers to exercise caution when dealing with Wells Fargo, as they appear to have significant shortcomings in their scheduling and customer service departments. My experience with them has been nothing short of a major disappointment.
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February 2023 by Adrian Ramirez
Not enough tellers. There are long stretches of time when no one is even helping people waiting.
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November 2022 by Ivan Perez
Sad to see how miserable this people look day by day. I am here twice a week just to find the teller work harder and get more burnt out every time I am here! I see the manager walking around looking at an endless line and do NOTHING to alleviate them.Just an observation, at another WF branches that I’ve been the manager has a window to help their tellers. This doesn’t happen here
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July 2022 by P Myslin
17 people in line. One teller. You get the picture.
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May 2022 by Amanda Mendonca
They ask to Schedule a time to be helped and we waited more than 45 min even having a time Schedule. Just ridiculous. Not recommended at all
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May 2022 by 김유진
Very friendly assistant!
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April 2022 by Ernie Mahr
Sad to see a once vibrant and customer oriented bank get this bad. The bankers where too busy chatting among themselves and made me wait for a while for getting help with wire transfer. I decided to leave and try another bank. Don’t waste your time with this branch.
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February 2022 by marc shure
Worst bank ever
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October 2021 by Steve Bratcher (Stebo)
Friendly staff; lovely, quaint lobby.
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May 2021 by Aaron Sherman
Made me wait an hour and took multiple clients before me for no apparent reason. Then were extremely rude the whole time and refused to notarize my papers. Great job WF! Great job rebranding after your huge scandal a few years ago.
