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January 2024 by Grace T.
We stopped by Whole Foods on the weekend to purchase some items since we had manufactured coupons. The parking lot was busy but we were able to find a spot quickly as people kept coming in and out. When you first walk in, there are self check out station and a guard. There is also a customer service station allowing you to return your Amazon packages. Inside of the store, the aisles were not labeled according, so it was tough to locate many items that I was looking for. Even though it was a busy store, the items in the store is always stocked and cleaned. While using manufacturer coupons at checkout, the customer service representatives and other store customers made me feel unwelcome and it felt frustrating. I carefully planned my budget and since some of the coupons were not taken, the total went over the roof. I would definitely go back if their customer service representative is trained better.
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January 2024 by Blair P.
For quick and easy access to healthy food options, Whole Foods is a No-Brainer. It's not the most affordable place to shop for groceries, so if you're on a tight budget I might not recommend. I love that I can scan rows of supplements hunting for the best option, while also banging out a grocery list, and snag a quick sandwich and or soup on the go. There are more than a handful of hot soup options, self serve, and for the sandwich you can order with a paper and pencil provided at the deli. The salad bar is also impressive (self serve); sushi too (grab and go). These options for food and deli are located at the right when you enter the store. Their produce section is dependably fresh, and nearly always stocked to max. This Whole Foods can get crowded so try to avoid certain hours like after 5pm on a work week. If that's unavoidable, go with the understanding you may be waiting down an isle to get to a register. They do have a good number of self check outs.
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January 2024 by Rachel D.
Visited January 03,2024 brought some items and the salad bar..... got food poisoning from it still sick a day later. Be very cautious eating at the salad bar. Especially with Covid and flu season.... And it's the quinoa salad and the mushroom farro salad that's coming back up
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November 2023 by Jane F.
For not serving turkey dinner on Thanksgiving. How lame. I was counting on getting the turkey dinner at the deli buffet and they did not have it. They had some dry chicken and other lame items. Why do that?
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September 2023 by Olive D.
This store is laid out in a strange way. It has two story high ceilings which makes it seem big when in fact the store is all on one level. It is therefore a small Whole Foods location with limited selection in some areas. Employees were helpful. They have their own parking garage which I did not use.
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July 2023 by Terry L.
Horrible customer service and management. Have you ever heard of staffing, training, focusing on the customer? This store is a perfect example of mismanagement. Used to be a favourite, give me Berkeley Bowl anytime.
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July 2023 by Atention C.
If I could give this place ZERO STARS i would.. not a great first impression.. after a 15 minute with with the employees laughing and giggling and not speaking to waiting customers while waiting 15 minutwe for the sandwich maker to not ask if I wanted my sandwich warm or cold and just warmed my meat and cheese up and I don't eat hot sandwiches she didkt even applogize just says we are busy .. still ask me how I want my sandwich made after I've been waiting for 15 mins on my 30 minute lunch ..
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July 2023 by Charisma C.
DO NOT PARK ON THE STREET METERED PARKING ON WEBSTER AND TELEGRAPH! I parked there recently and the PAN HANDLER GUY orchestrated a car burglary on my car with another person! My partner was in the car sleeping and they thought no one was in there! PLEASE REPORT THE PAN HANDDLER TO THE AUTHORITIES! He gave the burglar a hand device to try to break into my car. And when I walked back to my car, he didnt dare to look at me! What a coward!!!
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June 2023 by Google user
Good food, my client enjoys their ice cream. I buy wheatgrass from them
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April 2023 by Kevin J.
Not sure why I was asked to go to the website to give more info since I was pretty specific in my previous review but since I did bring it to Whole Foods attention, I foolishly thought something would change. I walked by the store today during lunchtime (around 12:45) for the first time since I posted the previous review and figured I'd take a look and get a salad. Once again...almost all the hot bar trays were empty and nine of the regular salad bar trays were empty including all 3 lettuce trays. Does anyone know where in the area someone can gat a decent salad at lunchtime?
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April 2023 by jon R.
Very sad to see how far this store has declined. It was my regular go-to. But now, the shelves are often empty and most of their products are not organic or "whole". Worse, the historically friendly & helpful staff have been replaced by staff who seem desperate for the shift to end and not too interested in helping customers. An example: Yesterday I bought something that was marked on sale on the shelf, but no discount was applied at the register. Customer service made me unpack my whole bag to show them the item (even though it was on the receipt i gave them), then told me that the item i picked was not on sale (the item I picked had been mishelved & the sale misdescribed, I guess), & the actual sale item was out-of-stock. No apology, sympathy, or "thank you", just "nope, wrong item". This is just an example of the service there nowadays. The response to this message from Customer Care directs me to a site that doesn't have an obvious place to register a concern -- another illustration of a general lack of concern for customer experience.
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February 2023 by Destyni R.
This place gives me very discriminatory and racist vibes , I was definitely singled out and attacked . I ordered a cake online through Whole Foods catering online services for pick up two days prior , this was my first time ordering a cake online through Whole Foods.com which I'll probably never order from this location again if not at all . When coming to pick up my online order that I PAYED ONLINE , I went to the customer service desk , said I was here to pick up a online order . The lady asked if I payed I said yes , online . She looked confused and proceeded to take me to bakery where I was given my cake and was asked AGAIN if I payed and this baker also looked confused , i then showed the baker my online order and receipt and was given the cake .I then proceeded to grab some pizza and waited in a register line. When finally checking out and paying for my pizza ,I was asked again by the cashier this time if I paid for the cake , I said yes it was a online order . He then looked at me and said we don't do online orders and that there store does not do that and it's not possible . He begin asking to see the barcode underneath the cake to charge me AGAIN . At this point I was so confused and said how is that possible and showed him my online receipt and payment made on my bank account . At this point not only 1 person but 3 people where now at the register asking to see my receipt and bank payment and I gladly showed them . At this point I was completely humiliated , the assistant store manager RACHEL then told me that the baker was going to loose his job over the cake that was paid online , i told them that has nothing to do with me and your basically wasting my time at this point . The manager then said well you can leave ... I said Thank you . Rachel then called security and wanted security to walk me out .... Like WHAT LOL after everything I just went through for 15 mins I'm now being looked at as if I'm theft ??????? . This place has horrible customer service !!!!!!!!!!! Like come on if your going to work for a company at least be aware of the online orders that are coming in . I have no idea how any of that online stuff works all I know is that i was charged two days prior and was excited to pick up my birthday cake that I ordered online .To save CUSTOMERS the hassle of being completely discriminated against at the check out . Thank you !
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January 2023 by Service D.
I know they're doing their best out here - but for Whole foods not to have any hot dog buns (yes, I repeat, an Amazon-owned grocery store in 2023 cannot even be trusted in the bread department) and only green tortillas marked up about 95% is criminal behavior that I will not be a bystander to. I figured they could be trusted only in the event of an emergency, but after this it's not looking good - I mean, I spent a month and a half in South America and the food selection in Bolivia was more abundant. Thumbs down.
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December 2022 by Stefan T.
Smaller store that is personality packed and seems to have it all. Small bakery, hot bar, and Christmas gift ideas on the end caps toward the back. Smaller store - there is less in stock of everything here - yet its so well managed that its not an issue - so no need to push or shove. Come to think of it - I don't ever think I've encountered anything less than pleasant in any Whole Foods is concerned. People who shop here are generally well mannered and patient. Even though its a smaller store it really doesn't feel that way. Ceilings are high and there are a bunch of windows in the front. Small bakery section had all your holiday bakery needs. German fruit cake and an Italian Rum cake included. The German Stolle is a substantial bread with some fruit in it. I've tried it here and its authentic and much more lower calorie compared to those heavy sticky sugary American fruit cakes. This year I opted for the rum cake - I suppose mainly since I haven't seen it at other locations. I'd say its similar to a very classy fruitcake - comes topped with candied fruit and lots of rum flavor baked in. Hot bar and pizza were in good supply as I visited around 7pm. Lots of toys and puzzles and crafts for good Christmas present ideas toward the back. Check out was fast and with a big smile. If lines are longer self check out was also an option.
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November 2022 by Angela F. W.
This is a review for Whole Foods Holiday Catering for our Thanksgiving family meal. Decided to try ordering my turkey meal this year because I didn't trust my availability to cook my own turkey, lol. Looked around online and saw Whole Foods was offering holiday catering. I was skeptical at first because price seemed very reasonable for a family meal for 4. I ordered a whole turkey with side dishes and really didn't expect much. On Thanksgiving Day, I came with the parents and picked up our meal from this particular Whole Foods location. Everything was packed neatly. I was so impressed by the quality of our meal. The 10 lbs turkey was made perfectly well, not dry at all! All the sides were amazing. Loved the green beans with shallots, cranberry sauce, stuffing, mashed potato, and gravy. I was so pleasantly surprised by both the quality and quantity of the food we got. Everything was so fresh and delicious! And we have leftovers for the next few days. Whole Foods Catering definitely saved the day and so much time and effort for us so we could focus on enjoying our meal and family time together. I recommended the catering to a friend and she loved it also. Thank you Whole Foods Catering! Will definitely order again next year!!
