January 2023 by Latoya R.
Soooo, Iv been coming here for over 4 years. I have never had a bad experience, untill today. One of their newest clerks decided it would be a good idea to embarrassed me in front of a bunch of customers multiple times. I was trying to make my purchase with my EBT card (yeah I know) It has "cash" on it, as well as food stamps...Back story: (not that I need to explain ) my husband works full time & we still qualify. I am at home with our newborn, 2 year old, 4 year old, and 2 teens. Now that that out of the way, let's continue... I'm trying to make my purchase, but SHE keeps running the card wrong. I told her there was $$ on the card, the "Cash" side. She is treating me like a poor person, which yeah, I guess I am... but, no matter, I'm still a human being, and a customer. She made a point to say (very loud btw & in front of a line of ppl) "There's no money on the card, and it would show on the recept if there was." And refused to run it again. So I put the purchase on my credit card. Anyways...I sat in my car, feeling ashamed, decide to pull up my EBT account online.. and what do you know? There is money on the "cash" side.Feeling extremely frustrated I go back in, explain to her she made a mistake running my card. And on top of that embarrassed me in front of a bunch of people...I asked her to take some accountability for her actions, because obviously she doesn't know how to run the card correctly... She makes excuses, doubles down that she is correct, saying she did it right. I did the same, (doubling down) and purchase the same thing, again! Just to prove a point. Lo and behold it worked!!!... still no apology. There were a lot of words exchanged in between. Mostly about accountability and just apologizing. The worst part, at the end of our second transaction: She slammed the receipt down on the counter, and said here's your accountability. So I replied "thanks, here's my proof."I mean, they over charge for EVERYTHING in the first place, I don't have to go her, it's just convenient... Idk I might never go back, which is saying a lot.Idk it's a sin to be to prideful, but I might hold on to this one for a while.
